7700 E Kellogg Dr, Wichita, KS 67207, USA
For local residents of Wichita, Kansas, seeking a wide array of candles and home fragrance products, the Yankee Candle store is located at 7700 E Kellogg Dr, Wichita, KS 67207, USA. You can contact them at (316) 682-2067 or their mobile number +1 316-682-2067 for inquiries about their current selections and any ongoing promotions. As a well-known brand, Yankee Candle offers a diverse range of scented candles, from classic jar candles to wax melts, as well as other home fragrance items.
Customer reviews for this particular Yankee Candle location in Wichita present a mixed picture of experiences. One customer had a very positive interaction with an employee named Autumn. They visited the store to redeem a birthday offer, and Autumn reportedly went "out of her way" to explain the birthday deal. The reviewer also appreciated Autumn's friendly and honest demeanor, noting that she made the shopping experience much better and brightened their day. This review suggests that some customers encounter helpful and personable service at this location.
However, another review expresses a strong dissatisfaction, stating, "There are dozens of places to get good candles, and I do not recommend this one as they do not honor their commitments." This negative feedback indicates a potential issue with the store's adherence to promises made to customers, which can significantly impact the overall shopping experience.
A more detailed negative experience was shared by a customer who had a broken Yankee Candle. After calling the store on February 1st and speaking with "Britney," they were allegedly told they could bring the new, unused, but broken candle in for a free replacement. However, upon visiting the store on February 10th with the broken candle, the customer was attended to by Autumn, who identified herself as the store manager. Autumn reportedly stated that Yankee Candle does not replace damaged candles and that the customer could only buy a new one. When the customer mentioned the previous conversation with Britney, Autumn allegedly lectured that the company is not responsible for damages after sale and only replaces defective candles. She then asked if the customer understood, which the reviewer found condescending.
The situation escalated when the customer requested to speak with the store manager, only to find that Autumn was the manager. Despite the customer showing a call log confirming the previous conversation with the store on February 1st, Autumn then stated that the "style" of the broken candle could not be replaced at that store because they did not carry it. She reportedly explained the company's retail structure and the differences between various types of stores. Autumn insisted that the store did nothing wrong in initially telling the customer to bring in the candle and ended with a generic apology. As a result of this experience, the customer stated they would be looking elsewhere for candles.
Considering the platform category "Candles Near Me," this Yankee Candle store on East Kellogg Drive is a direct provider of a wide variety of candles. As a dedicated candle retailer, customers can expect a substantial selection of scents, sizes, and types of candles, along with other fragrance-related products such as wax warmers, reed diffusers, and car air fresheners. The environment of a Yankee Candle store is typically focused on showcasing these fragrances, allowing customers to sample scents and explore the different product lines.
Based on the reviews, the services at this Yankee Candle location include sales of their products and interactions with staff. While one review praised an employee for helpfulness, another detailed a negative experience regarding the honoring of a promised replacement. This suggests that the quality of service might vary. Features of a Yankee Candle store generally include a vast array of candle scents and styles, seasonal offerings, and potentially exclusive products or promotions.
Regarding promotional information, the positive review mentioned a "birthday deal," indicating that Yankee Candle does offer such promotions. However, the provided text does not detail any specific current promotions. Customers interested in learning about ongoing offers should likely inquire directly with the store or check the official Yankee Candle website.
In summary, the Yankee Candle store in Wichita, located on East Kellogg Drive, offers a wide selection of candles and home fragrance products, making it a direct answer for those searching for "Candles Near Me." While one customer reported a positive experience with a helpful employee, another detailed a significant issue with the store not honoring a commitment, which led to dissatisfaction. Potential customers may want to consider these differing experiences when deciding to shop at this location. For those specifically interested in Yankee Candle products, this store provides a local retail outlet to explore their range.