Pottery Barn

Welcome to Pottery Barn, located at 1800 Galleria Blvd #1612, Franklin, TN 37067, USA. You can contact them at (615) 771-0166 or their mobile number, +1 615-771-0166. Pottery Barn is a well-known retailer specializing in home furnishings, including furniture, bedding, bath, rugs, curtains, lighting, tabletop items, and decorative accessories. For local users searching for "Candles Near Me," Pottery Barn is a likely place to find them as they often carry a selection of home fragrance products, including candles, to complement their home decor offerings.

As a home furnishings store, Pottery Barn typically stocks a variety of items to enhance the ambiance of a home. If you are looking for "Candles Near Me," you can often find scented candles, decorative candles, and sometimes even candle holders within their tabletop or home accessories sections. The store aims to provide a cohesive aesthetic for the home, and fragrance plays a part in that, making it probable they would offer candles or similar items.

Customer reviews for this Franklin Pottery Barn location present some concerns regarding the guest experience and store policies. One review details a negative encounter where the staff seemed uninterested in assisting a customer looking to purchase a dining room set: "Awful guest experience. We called prior to coming in to see if the table and chairs we wanted are on display with the intention of purchasing a dining room set. Walked in, looked around the piece we wanted without any exaggeration for about 20 minutes. Not one of the older ladies working here approached us. No welcome, no hi, no acknowledgement whatsoever. They did however have time to talk amongst each other. We did notice one younger lady to be the only one helping people check out items . We finally walked all the way to the back where they have samples of finishes you can choose from and when we asked the woman for assistance she acted as if we were interrupting her shuffling for who knows what in her desk drawer. We just wanted a sample of a particular finish and her tone and uninterested attitude was enough for us to decide to put the nearly $7,000 dining set we wanted elsewhere. You can just tell how unhappy they are with their work. Happy to spend a little more at Arhaus . Hands down a far better guest experience. Pottery barn please take note and invest in employees providing quality customer care ! Aside from your furniture quality they are the first to represent your company after all." This review highlights issues with staff attentiveness and attitude, potentially impacting the overall shopping experience.

Another review describes frustration with a store policy regarding the sale of dinnerware: "My wife and I decided to buy new dinner ware which included dinner plates, salad plates, bowls, and glasses. Susan was extremely helpful getting everything together for us, but then she said they would have to order the salad plates and us pay for shipping (should be free). I asked why when there plenty of salad plates. She said the manager stated there had to be so many 'display' plates to show. We got everything paid for but this still wasn't sitting well with my wife and I about the plates. She went back over to where the plates were, come back, and said they have 13 plates, but can't sell us one? I went back over with her and recounted the plates in both and they had 28 salad plates!! 28!! And they can't sell us one??? I went back over to Susan (who is very nice by the way) and I asked to speak to the manager (I think his name is Chris). We waited several minutes before Susan came over to where we were and said we can buy the plates per Chris. So we bought our freakin plates!!" This account details a seemingly illogical store policy regarding selling items from display stock and a manager who did not directly engage with the customers.

The same reviewer further commented, "So here's the thing....why do you have plates for sale and you can't sell them? Especially when you have 28 of them! And why did the manager never come out to speak to us? Does he not liking speaking to people? Does he not like people? I've read the recent reviews and if what everything people are saying are true, then it starts with the manager. My wife and I will be buying the remainder our dishes online or just go to the store in Brentwood." This suggests potential systemic issues with store management and customer service policies that are impacting the in-store shopping experience.

In terms of the environment, Pottery Barn stores are generally designed to showcase their home furnishings in an appealing and lifestyle-oriented manner. You can typically expect well-staged displays that give you ideas for how the furniture and decor might look in your own home. However, the provided reviews do not offer specific details about the ambiance or layout of this particular Franklin location.

Services typically offered by Pottery Barn include design consultations, gift registry, and delivery services for larger items. The first review indirectly touches upon the lack of initial assistance, while the second highlights the helpfulness of one employee (Susan) in navigating a problematic policy. The manager's reluctance to interact with customers is also noted.

Features of Pottery Barn include its focus on classic and comfortable home styles, often with an emphasis on quality materials and craftsmanship. They offer a wide range of furniture for every room, as well as textiles, lighting, and decorative accents. For those looking for "Candles Near Me," Pottery Barn often features scented candles and other home fragrance items that align with their overall aesthetic.

Considering the "Candles Near Me" category, you might typically find the following at a Pottery Barn store:

• Scented candles in signature Pottery Barn fragrances.
• Decorative candles in various sizes and styles.
• Candle holders and accessories.
• Potentially diffusers or other home scenting products.

To determine the specific candle selection at this Franklin location, visiting the store's home accessories or tabletop departments would be the best way to find out.

Regarding promotional information, the provided reviews do not mention any current sales or promotions. However, Pottery Barn frequently has sales events, seasonal discounts, and offers for their credit card holders. Local users interested in finding deals on furniture, home decor, or candles should check the Pottery Barn website or in-store advertisements for the most up-to-date promotional information for the Franklin location.

In conclusion, the Pottery Barn in Franklin offers a range of home furnishings and decor, and likely includes candles for those searching "Candles Near Me." However, recent customer reviews indicate potential issues with in-store customer service and certain store policies. While the product quality and aesthetic might be appealing, it's advisable for local users to be aware of these reported experiences when planning a visit. If you are looking for candles or other home items, Pottery Barn is still worth considering, but be prepared for potentially inconsistent service based on the feedback provided.

For those specifically interested in "Candles Near Me," Pottery Barn's selection often aligns with their home style, offering fragrances that complement their decor. Visiting the store to see their current candle offerings would be the best step, keeping in mind the mixed feedback regarding the overall in-store experience.