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Macy's ico

Macy's

Candles Near MeCaliforniaSanta Clara CountySan JoseSouth San JoseThornwood Drive

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Phone

+1 408-224-3333

Address

5411 Thornwood Dr, San Jose, CA 95123, USA

Website

www.macys.com

Hours

Monday 10:00 AM - 9:00 PM
Tuesday 10:00 AM - 9:00 PM
Wednesday 10:00 AM - 9:00 PM
Thursday 10:00 AM - 9:00 PM
Friday 10:00 AM - 9:00 PM
Saturday 10:00 AM - 9:00 PM
Sunday 11:00 AM - 8:00 PM

Macy's Introduce

Welcome to Macy's at 5411 Thornwood Dr, San Jose, CA 95123! As a prominent department store, Macy's aims to be a go-to destination for a diverse range of products catering to the needs and preferences of the local community. Situated conveniently in San Jose, this location offers a physical space where customers can browse, interact with products, and receive in-person assistance. You can reach them by phone at (408) 224-3333 or via mobile at +1 408-224-3333.

While specific details about the store's ambiance and layout are not provided in the given information, department stores like Macy's generally strive to create a comfortable and organized shopping environment. Typically, you can expect well-arranged departments, clear signage to guide you through the various product categories, and fitting rooms for apparel. The aim is usually to provide a pleasant atmosphere that encourages leisurely browsing and a satisfying shopping experience.

Macy's, as a large retail chain, typically offers a wide array of services to enhance the customer experience. These often include knowledgeable sales associates who can assist with product inquiries, help locate specific items, and offer styling advice. Depending on the department, you might find services such as personal shopping assistance, gift registry for special occasions, and alterations for clothing. For specific service availability at the San Jose location, it's always best to inquire directly.

In terms of product offerings, Macy's is known for its extensive selection across various categories. While the provided information doesn't explicitly detail all the departments at this specific San Jose store, typical Macy's stores feature a wide range of merchandise. This usually includes clothing and accessories for men, women, and children, encompassing casual wear, formal attire, outerwear, shoes, handbags, jewelry, and more. You can also expect to find a home goods section offering items such as bedding, bath essentials, kitchenware, home décor, and furniture. Additionally, many Macy's locations feature cosmetics and fragrances, as well as gift items.

Regarding the category "Candles Near Me," while the provided information doesn't explicitly confirm the availability of candles at this specific Macy's location in San Jose, it's highly probable that they are offered within the home goods or gift sections. Department stores like Macy's often stock a variety of candles, including scented candles, pillar candles, votive candles, and candle accessories. If you are specifically looking for "Candles Near Me," Macy's in San Jose could be a potential option to explore. Upon visiting or contacting the store, you can inquire about their current selection of candles, including different brands, scents, sizes, and prices. Their home goods department or a dedicated gift section would be the most likely areas to find these products.

It's important to address the customer reviews provided, as they offer valuable insights into the in-store experience. One review highlights a deeply concerning situation involving the alleged mistreatment of an elderly employee. The reviewer describes witnessing several employees mocking this employee, making disparaging remarks, and showing a lack of empathy for her distress. The review further notes that this employee is consistently left to handle tasks alone without adequate support from colleagues. The customer expresses shock and disappointment that such behavior appears to be tolerated by management and emphasizes the negative impact this has on both the employee and the store's reputation. This review serves as a serious concern regarding the workplace environment and the treatment of staff at this particular Macy's location.

Another aspect raised in the reviews is the potential impact on customers who overhear these negative interactions. The reviewer suggests that witnessing such behavior can damage the overall perception of Macy's. This underscores the importance of fostering a respectful and supportive work environment for all employees, as it directly influences the customer experience and the store's image within the community.

However, amidst these serious concerns, one review offers a positive note, specifically commending an employee named Susanna for her exceptional customer service. The reviewer recounts a positive experience where Susanna went above and beyond to assist with a last-minute shopping need, taking the time to find items within a specific budget. This positive feedback highlights that there are indeed employees at this location who are dedicated to providing helpful and positive customer interactions.

Considering the mixed feedback, it is crucial for potential local users to be aware of both the positive and negative experiences reported by other customers. While one review praises an employee for excellent service, another raises significant concerns about the treatment of a fellow staff member. This suggests that while some aspects of the store may be positive, there are potential issues that need to be addressed by Macy's management to ensure a consistently positive experience for both employees and customers.

Regarding promotional information, the provided text does not include any specific ongoing promotions or special offers at the Macy's San Jose location. Typically, department stores like Macy's regularly have sales events, seasonal promotions, and special discounts on various product categories. To stay informed about current promotions, local users are advised to visit the Macy's website, sign up for their email newsletters, or follow their social media channels. Additionally, in-store signage and flyers often highlight ongoing deals. For those specifically interested in candles, checking the home goods or gift sections during sales events might yield opportunities to purchase them at discounted prices.

In conclusion, Macy's at 5411 Thornwood Dr, San Jose, CA, aims to serve the local community as a comprehensive department store offering a wide range of products, potentially including "Candles Near Me." While the store strives to provide a convenient shopping environment and various customer services, recent customer reviews have highlighted significant concerns regarding the treatment of employees, which could impact the overall in-store experience. However, positive feedback regarding individual employee customer service also exists. Local users seeking candles or other merchandise are encouraged to visit the store or contact them directly at (408) 224-3333 for specific product availability and to inquire about any current promotions. It is also advisable to keep in mind the reported customer experiences when deciding to shop at this particular location.

Photos

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Location

Customer Reviews

Fathima Mashood

May 15, 2025

A big shout-out to Susanna. During a last-minute shopping crunch, she was incredibly helpful, taking the time to find items that fit the budget. The efforts are greatly appreciated.

Dr. Onkar Chaudhari (श्री दत्त कृपा)

Apr 22, 2025

This store is situated in San Jose near Down Town. Macy's story is very famous for all kinds of clothing for women and men. The store is very big and has a big number of varieties of clothes. The staff working here is very cooperative and helpful. The rates are reasonable.

M2 Mary Le

Oct 04, 2024

I just have to post because I really want to thank Gracya M for going the extra “extra” to just help me. She saw that I was looking for someone to ring up my purchase, so she offers. Others could have said not my job, or ignore me, I am writing to thank Gracya for being so extra, extra customer service is what she helped me. if you need MAC make up, she is the person to go to….Nice extraordinary customer service professional!! Thanks Macy’s for being wise to retain talents like her.

David Phem (Dave Psilocin)

May 05, 2025

Ive asked a question from a random worker that came out from the back with a mask on if there was a darker color for my moms choice of slippers. He said thats the only color, but when I came to the front counter, the nice old lady gave the right color my mom wanted and she gave us a spring discount sale.

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