925 Blossom Hill Rd, San Jose, CA 95123, USA
Located at 925 Blossom Hill Rd #1204, San Jose, CA 95123, USA, francesca's is a boutique that offers a variety of apparel and accessories. While primarily known as a clothing store, they often carry a selection of footwear, thus fitting the description of a shoe store to some extent. You can reach them at (408) 599-5008 or +1 408-599-5008 for any inquiries. Customer reviews provide mixed perspectives on the shopping experience at this location.
One customer described francesca's as one of their favorite boutiques, highlighting that the store is well-kept, the staff are very polite, and the service is beyond helpful. This positive review mentioned that the team on staff during their visit created a good atmosphere, leading to a 100% recommendation. The customer also noted finding several cute clothes for an upcoming trip, indicating that the store offers a range of appealing fashion items.
However, another customer recounted a significantly negative experience during a return visit. This reviewer described encountering the "worst customer service" they had ever experienced at a clothing store. The issue involved a cashier, identified as a young, caucasian female with strawberry blonde hair, who was allegedly openly hostile. The cashier reportedly repeatedly claimed that the clothing being returned was not from their store, even after the customer provided a receipt and explained that it was purchased at the francesca's outlet in Gilroy. The customer stated that the cashier did not attempt to look up their account or scan the item before making these claims.
According to the review, even after being seemingly proven wrong, the cashier then argued that a pajama set being returned could not be accepted because it was now considered an undergarment, a policy the customer was not informed of at the time of purchase. The reviewer described the cashier's attitude as horrible, noting that she threw the clothing to a colleague and stated that such returns would not be accepted in the future. In contrast, the colleague who took over the situation was praised for handling it with grace and demonstrating friendly and helpful customer service, the opposite of the initial cashier.
The customer who had the negative experience was so dissatisfied that they stated they would be taking their business elsewhere. They also expressed concern about the cashier's behavior occurring in front of other customers, deeming it embarrassing and bad for business, and suggested that this employee should be terminated. This feedback highlights a significant inconsistency in the customer service experience at this particular francesca's location.
Regarding the platform category "Candles Near Me," it is not explicitly mentioned whether francesca's sells candles. As a boutique primarily focused on women's clothing, jewelry, accessories, and sometimes small gift items, it is possible that they might carry a selection of candles. Boutiques often include home fragrance items as part of their broader merchandise. If you are specifically looking for "Candles Near Me" and francesca's is in your vicinity, it might be worth visiting the store or contacting them to inquire about their current inventory. They may have a curated selection of candles alongside their fashion offerings.
In summary, francesca's at 925 Blossom Hill Rd in San Jose is a boutique that offers apparel, accessories, and potentially a selection of shoes. Customer experiences appear to vary, with one reviewer praising the well-kept store, polite and helpful staff, and a good atmosphere, while another detailed a very negative encounter with a hostile and unhelpful cashier during a return. This inconsistency in service is an important point for potential customers to consider.
For local users in San Jose interested in women's fashion and accessories, francesca's could be a place to find cute clothing and potentially shoes. If you are also searching for "Candles Near Me," you may want to check if this location carries them, keeping in mind that their primary focus is fashion-related items. The environment of the store, according to one review, is pleasant, but it's advisable to be aware of the potential for varied customer service experiences based on the available feedback.