Lowe's Home Improvement

For residents in Lansing, Michigan, Lowe's Home Improvement, located at 320 N Marketplace Blvd, Lansing, MI 48917, USA, provides a wide array of products and services for home renovation, repair, and maintenance. They can be contacted at (517) 622-5755 or their mobile number, +1 517-622-5755.

Based on recent customer reviews, experiences at this Lowe's location indicate some concerns regarding changes in customer service and discount policies. One long-time customer, who had been shopping at Lowe's for over 21 years due to their previously perceived great customer service and willingness to offer good deals, expressed significant disappointment. This customer went to purchase a new refrigerator and inquired about a military discount, which they were informed was no longer applicable to appliances and certain other items. Upon requesting a manager, they were offered a $100 discount only if they signed up for a Lowe's credit card, otherwise the listed price would stand. The reviewer felt that this indicated a decline in valuing customer loyalty, stating they would now consider competitors like Home Depot and Menards.

Another customer, who recently opened a commercial account and made substantial purchases, reported difficulties in redeeming accrued rewards. They mentioned that Melanie at the pro desk and a manager did not see assisting with reward redemption as their responsibility. The customer felt that Melanie was even "offended" when they expressed dissatisfaction with not being able to use their rewards. This reviewer contrasted their experience with Home Depot, where they had not encountered such issues with loyalty rewards, highlighting a potential area for improvement in Lowe's customer service, particularly concerning commercial accounts and reward programs.

Considering the platform category "Candles Near Me," home improvement stores like Lowe's often carry a variety of household and decorative items, which can sometimes include candles. These might be found in sections related to home decor, seasonal items, or even outdoor living (e.g., citronella candles). While Lowe's primary focus is on tools, building materials, appliances, and related products, they may also stock candles as part of their broader home goods selection. For local users in Lansing searching for "Candles Near Me," Lowe's could be a place to check, although their selection might be more limited compared to a dedicated department or home goods store.

The environment of a Lowe's Home Improvement store is typically large and warehouse-like, organized into different departments such as lumber, hardware, paint, appliances, garden, and more. Customers can expect to find a wide array of products for various home improvement projects. Based on the reviews, there's no specific mention of the store's physical environment, but the focus is more on the customer service and policies. One might anticipate a standard large retail space catering to home improvement needs.

The services offered by Lowe's include the sale of home improvement products, installation services for certain items (like appliances), and potentially services related to commercial accounts and loyalty programs. However, the reviews suggest inconsistencies or issues in the execution of these services, particularly regarding discount applications and reward redemption. The availability of knowledgeable staff to assist with projects is usually a feature of home improvement stores, but this wasn't specifically highlighted in the provided feedback.

Features of Lowe's Home Improvement include its wide selection of products for home improvement, its presence as a national chain, and the existence of a commercial account program and a loyalty rewards system. However, recent customer experiences indicate potential drawbacks in how these features are implemented, with limitations on discounts and difficulties in using rewards.

Promotional information is not explicitly mentioned in the reviews. Home improvement stores like Lowe's typically have ongoing sales, seasonal promotions, and special offers, which are often advertised through their website, flyers, and in-store signage. Local users would need to look for these through those channels to find out about any current promotions on various products, including if they carry candles and if any deals are available.

For Lansing residents searching for "Candles Near Me," Lowe's might carry a limited selection of candles within their home decor or seasonal departments. To determine the availability and types of candles they stock, local users could visit the store at 320 N Marketplace Blvd or call them at (517) 622-5755 to inquire. They could ask about the specific sections where candles might be located.

In conclusion, Lowe's Home Improvement in Lansing offers a wide range of products for home improvement needs, and they may also carry some candles. Recent customer reviews raise concerns about changes in discount policies, particularly regarding military discounts on appliances, and difficulties in redeeming commercial account rewards. While they have a loyalty program, the reported experience with it was not positive. Local users looking for home improvement supplies or potentially "Candles Near Me" should be aware of this recent feedback regarding customer service and policies when considering shopping at this location.

The provided reviews suggest a shift in Lowe's approach to customer loyalty and service, at least in the experiences of these two customers. While they still offer a wide array of home improvement products, potential shoppers might want to inquire specifically about discount policies and the usability of rewards programs. For those primarily interested in "Candles Near Me," it would be advisable to check their home goods or seasonal sections or call ahead to inquire about their current stock.

Therefore, if you are in Lansing and need home improvement supplies or are looking to see if Lowe's carries "Candles Near Me," you can visit their store at 320 N Marketplace Blvd or call them at (517) 622-5755 for more information. Be mindful of the recent customer feedback regarding discounts and reward redemption.