Lowe's Home Improvement

Located conveniently at 166 Dabney Rd in Henderson, NC, Lowe's Home Improvement is a large retail store catering to a wide array of home-related needs. As a major home improvement chain, Lowe's typically stocks everything from building materials and tools to appliances, hardware, paint, garden supplies, and household goods. For local users searching for "Candles Near Me," a large store like Lowe's often includes a section with home fragrance items, which could encompass various types of candles. Let's delve into what customer reviews reveal about this particular Lowe's location.

One customer shared a positive experience during their first visit to this Henderson Lowe's. They initially called to check the stock of a flooring product and were met with a "nice woman" who confirmed its availability and quantity. Upon arriving at the flooring department with their brother, they were greeted by another helpful woman who directed them to the employee they had spoken with on the phone. This employee remembered the specific flooring, assisted in cutting it to size, and prepared it for easy transport. This customer rated their experience 10/10 and declared this Lowe's their "now go to lowes location!" This review highlights helpful and knowledgeable staff, particularly in specific departments like flooring.

Another, more extensive review provides a mixed account. On the positive side, the store's location right off the I-85 corridor is noted as convenient, with proximity to other stores, the YMCA, and a hospital. The availability of "fully charged" scooters for customers who need them is also mentioned as a positive feature. The reviewer describes the store as having "thousands or more of different household products" neatly arranged, including appliances, lamps, cleaning products, building products, candy, and toys. This broad range of household products increases the likelihood of finding items such as candles, appealing to those searching for "Candles Near Me." The reviewer specifically commends "Craig the customer service Craig" for being "very respectful friendly & courteous."

However, this same review details significant negative experiences with other customer service staff and the handling of a delivery issue. The initial interaction at the customer service desk was described as showing "major disrespect," with two young ladies who seemed unhelpful and allegedly lacked proper communication skills and manners. Later, when the customer called to inquire about appliance delivery, they reported rude and condescending behavior from a supervisor, store manager, and the executive office. The customer felt they were treated as if they were trying to defraud the store. Their attempts to involve the customer service personnel and the appliance representative were met with "total coldness and unkindness."

The situation improved when Craig came on duty. Initially, he was reportedly upset with the customer, but after listening, he realized that the two customer service employees had made errors. Craig was "totally apologetic" and "quickly rectified the situation," even adjusting the appliance's cost to the customer's satisfaction. The reviewer expressed immense gratitude towards Craig, wishing they could give him 10 stars. The 2-star overall rating (adjusted from a potential 1-star) was attributed to the store's organization, merchandise, cleanliness, and scooter availability, with the negative rating stemming from the poor customer service experienced before Craig's intervention.

Considering the category "Candles Near Me," a large home improvement store like Lowe's typically has a home goods section where candles of various types, sizes, and scents can often be found. These might range from basic utility candles to decorative and scented options. Given the vast array of household products mentioned in the second review, it is highly probable that Lowe's in Henderson stocks candles. Customers looking for "Candles Near Me" should consider checking the home goods or seasonal sections of the store.

In terms of the environment, the store is described as conveniently located and well-organized with a wide variety of products neatly arranged on shelves. The availability of scooters suggests an effort to accommodate customers with mobility issues. Cleanliness is also implied as a contributing factor to the 2-star base rating.

Services offered at Lowe's include in-store shopping, assistance from department-specific staff (as highlighted in the flooring department experience), customer service desks (with mixed reviews), and delivery for larger items like appliances. The store also provides amenities like customer scooters. The first review praised the helpfulness of staff in the flooring department, while the second review had starkly contrasting experiences with other customer service personnel.

Features of Lowe's Home Improvement include its extensive inventory spanning home improvement, appliances, and household goods, its convenient location, and the availability of customer scooters. The presence of helpful staff in some departments, like the flooring section, is also a notable feature. For those interested in "Candles Near Me," the likelihood of Lowe's stocking a variety of candles is a significant feature to consider.

The provided reviews do not contain specific promotional information. To learn about current sales or promotions on candles or other home goods, local users would need to visit the store, check the Lowe's website, or inquire via phone at (252) 436-0050 or +1 252-436-0050.

For local users in Henderson, NC, searching for "Candles Near Me," Lowe's Home Improvement at 166 Dabney Rd is a strong possibility. Their extensive selection of household products likely includes a variety of candles. While customer service experiences appear to be mixed, the store offers a wide range of goods in a conveniently located and generally well-organized environment. Visiting the store would allow you to explore their candle selection and benefit from the potentially helpful staff in specific departments.

In conclusion, Lowe's Home Improvement in Henderson, NC, is a large store with a vast inventory that likely includes candles, making it a relevant destination for those searching for "Candles Near Me." While some customers have reported issues with certain aspects of customer service, others have highlighted positive experiences with specific staff members and departments. The store's convenient location and wide range of products make it a key resource for home-related needs in the area.