west elm

For local users in Las Vegas, Nevada, seeking contemporary furniture and home decor, West Elm is located at 1770 Festival Plaza Dr Suite 120, Las Vegas, NV 89135, USA. You can contact them at (702) 255-4030 or their mobile number +1 702-255-4030. West Elm is known for its modern designs and a variety of items to furnish and decorate living spaces.

Considering the platform category "Candles Near Me," West Elm stores typically offer a selection of candles as part of their home decor range. These can vary in scent, size, and style, often aligning with their modern aesthetic. Therefore, for local users searching for "Candles Near Me," West Elm could be a potential destination to find candles that complement contemporary home styles, alongside their broader furniture and decor offerings.

However, it's important to consider the experiences shared by recent customers of this particular West Elm location in Las Vegas, as these provide insights into the environment, services, and overall customer satisfaction.

One customer described their experience as feeling like being "catfished," where the initial impression of the store did not align with the subsequent service encountered. This individual detailed purchasing a table and bench for just under $2,000 and being informed of a mandatory $400 "white glove delivery" charge at the very end of the checkout process. They felt this tactic was unpleasant, especially for a store in Downtown Summerlin.

Upon reconsidering this significant delivery fee, which amounted to a quarter of the product cost, the customer decided to cancel the order before it had shipped. When they contacted the store to request a cancellation, they were informed that while the product cost could be refunded, the $400 delivery fee would not be, despite no delivery having occurred. The explanation given by the Assistant Store Manager was that the items had already been moved between warehouses.

The customer expressed their frustration, questioning the logic of paying a substantial fee for a service not rendered. They felt the response indicated a lack of either understanding or business acumen on the part of the store representative. Ultimately, this customer had to call the corporate number repeatedly to find someone who would provide a full refund, describing their overall experience as "terrible" and advising others to avoid the store.

Another review echoed negative sentiments regarding service, stating that "rarely you will get good service" and that "the employees here are rude and have no clue lol." This customer went as far as to predict the store might close soon based on their experiences.

Based on this limited but strongly negative feedback, the environment and services at this particular West Elm location appear to be areas of concern for some customers. The issues raised include unexpected and non-refundable fees for undelivered services and perceived rudeness and lack of knowledge among the employees.

Features of West Elm as a brand generally include a focus on modern and contemporary furniture design, home decor items, textiles, and often, a selection of smaller items like candles. They often emphasize sustainability and ethical sourcing in their marketing, though the local customer experiences shared do not directly comment on these aspects in the context of this specific store.

Promotional information is absent from the provided text. Typically, furniture and home decor stores like West Elm may offer seasonal sales, discounts on specific items, or promotions for new customers. Local users interested in any current promotions at the West Elm in Festival Plaza would need to check their website, visit the store, or contact them directly.

In summary, while West Elm is generally known for its modern furniture and home decor, including items like candles that might appeal to those searching "Candles Near Me," the recent customer reviews for the Las Vegas location at 1770 Festival Plaza Dr Suite 120 raise significant concerns about their service and policies, particularly regarding delivery fees and customer support. Local users might want to consider these experiences when deciding whether to shop at this specific store. It would be prudent to inquire about delivery charges and cancellation policies clearly before making a purchase.