Pottery Barn

I have been having an issue with PB Corporate for over a year with NO resolution. I walked into this store and mentioned it to Charmion Baez, a design specialist, and within 10 minutes my problem was solved. Charmion and manager, Michael gained no sale from me, they were just being helpful and amazing. I am beyond happy with this store. I will absolutely use this location for my design needs and future purchases. Thank you!

We ordered a couch from PB in June of 2024 that has been delayed 3 times now. They are now saying delivery is expected in February of 2025....but we can rest easy because its "on a boat" (but no tracking info is available) My advice is to deal with an American company that actually makes their furniture here, not china. They also approved then disapproved my refund. This was a PB online order after visiting this store. It may not be this stores fault but beware of PB

Beware of ordering book cases from Pottery Barn… They’ll come unassembled. If you order front door delivery, they could just leave them in your yard like they did mine. I would never of waited four months for bookshelves that I have to put together myself. Can’t find the value… SO UNHAPPY

Came to return an item that I purchased online , the lady at the register was with another lady looking at the computer , I asked if i can return an online purchase she reply really rude “Im with a costumer” . The other worker looked at us up and down definitely judged us by the way we look , and act like she’s doing us a favor . Did not have a pleasant experience , the costumer service is terrible fot such a high end store . We will not shop there for sure again .

This store was smaller than most of the locations I have been to. I had questions, but wasn’t really able to find anyone to help me. I ended up buying a wreath and they did offer to look in the back and see if there was a box for it for storage. Unfortunately, they didn’t have one because they came in a box of 4. I was hoping to find more dishes and linens to check out, but they had a small selection.