115 E Broadway # 105, Monona, WI 53716, USA
Welcome to Metro Market, your neighborhood grocery store conveniently located at 6540 Monona Dr, Monona, WI 53716, USA. Serving the local community, Metro Market aims to be your go-to destination for a diverse selection of groceries and household essentials. You can reach them at (608) 222-9575 or their mobile number +1 608-222-9575.
Based on available online information, Metro Market in Monona appears to offer a mixed experience for its customers. One recurring positive aspect highlighted in customer reviews is the exceptional customer service at this particular location. One customer enthusiastically shared their positive experiences, emphasizing the "amazing customer service" and describing the store as "adorable." They specifically praised an employee in the bakery department for creating a "cutest tart & strawberry shortcake," indicating a potential strength in their baked goods and personalized service within that department.
However, not all feedback is entirely positive. Some customers have reported issues with the store's coupon system, stating that advertised discounts, both in-store and digital, frequently do not apply correctly at the checkout. This discrepancy has led to frustration for some shoppers, who felt their concerns were dismissed when attempting to address these overcharges. This suggests a potential area for improvement in the store's pricing accuracy and customer service handling of such issues.
Another point of contention raised by a customer relates to staffing levels and service efficiency, particularly at specific times. One review mentioned waiting for an extended period at the deli counter without receiving assistance, despite hearing a phone ringing, implying a staff member was present but perhaps occupied with personal calls. This suggests potential inconsistencies in staffing and attention to customer needs across all departments and times.
Interestingly, a direct comparison was made between the Metro Market location in Monona and another branch in Sun Prairie. The reviewer explicitly stated that the Monona store has "way friendlier workers" than the Sun Prairie location. Furthermore, they described a negative experience at the Sun Prairie store related to closing time procedures, where announcements to finish shopping and checkout began as early as 20 minutes before closing, escalating to what the customer perceived as rude behavior in the final minutes. This comparison underscores the potentially varying customer service standards across different Metro Market locations, with the Monona store seemingly holding a more favorable reputation in this regard.
Regarding product selection, the same reviewer noted a perceived difference in the variety of offerings between the Monona and Sun Prairie stores. They indicated that the Sun Prairie location had a "far less" selection of deli items, produce, and meat. While this comment doesn't directly speak to the Monona store's selection, it implies that the Monona location might offer a broader range in these key grocery categories. Notably, the reviewer did mention that the Sun Prairie store had the "lowest $" for heavy cream, suggesting potential price variations on specific items between locations.
Considering the category "Candles Near Me," while Metro Market is primarily a grocery store, it is common for such establishments to carry a selection of general merchandise, which may include candles. Customers looking for "Candles Near Me" in the Monona area might find a limited assortment of candles at Metro Market alongside their grocery shopping. The availability, variety, and pricing of candles would likely vary, and those seeking a specialized candle store might find a more extensive selection elsewhere. However, for the convenience of purchasing candles while grocery shopping, Metro Market could be a viable option to consider.
In summary, Metro Market in Monona appears to be a local grocery store that has garnered positive feedback for its friendly and helpful staff, particularly within the bakery department. Customers have highlighted instances of exceptional customer service and personalized attention. However, there are also reported issues concerning the accuracy of coupons and potential inconsistencies in staffing and service efficiency at times. While specific details about the store's environment, comprehensive services beyond standard grocery offerings (like a pharmacy, floral department, or specific ethnic food sections), and current promotional information are not available in the provided reviews, Metro Market serves as a convenient option for the Monona community's grocery needs and may also offer a limited selection of items like candles.
For local users in Monona looking for a grocery store, Metro Market at 6540 Monona Dr presents itself as an option with a reputation for friendly service. While it's advisable to be mindful of potential coupon discrepancies and possible fluctuations in service wait times based on the available feedback, the store's reported strengths in customer interaction and potentially broader product selection compared to other branches could make it a worthwhile visit for your grocery shopping needs. If you are specifically looking for "Candles Near Me," it would be beneficial to check with the store directly about their current candle selection.