Kroger

Welcome, Chester locals, to an introduction of the Kroger store located at 12726 Rte 1, Chester, VA 23831, USA. You can reach them at (804) 414-7000 or their mobile number, +1 804-414-7000.

Kroger is a well-established grocery store chain that provides a wide array of food items, household goods, and often includes a home goods section where customers can find items like candles. For local users in Chester searching for "Candles Near Me," the Kroger store is a likely place to find a selection of candles, ranging from scented varieties to basic household candles, often located within their general merchandise or home aisle sections. While primarily a grocery store, Kroger frequently stocks items beyond food to cater to a broader range of customer needs.

Based on the provided customer reviews, we can gather insights into the services and staff interactions at this particular Kroger location in Chester. One customer shared their experience with Kroger pickup service. Initially, they reported that half of their order was missing, and the first employee who brought it to their car seemed "super annoyed" when asked to check the items and left quickly before the customer could address the missing items. However, this negative experience was significantly turned around by another Kroger employee named Colin. The reviewer described Colin as "AMAZING! Very kind, very polite and made sure I had all my items and completely made up for the shortcoming of his coworker." The customer was "VERY impressed" with Colin's service, highlighting the potential for excellent customer service even when initial issues arise.

Another customer shared a positive experience with the seafood department. They went to Kroger to purchase snow crab legs priced at $15.99 for 2 lbs, which they found to be a great price compared to nearby seafood shops. To their surprise, a Kroger employee rinsed off all the ice for a more accurate weight and price, ensuring the customer "definitely got my monies worth." Additionally, the employee was able to steam the crab legs for them, which the reviewer noted was a "great first impression" as they had never purchased steamed seafood from Kroger before. This positive experience led them to state, "I will definitely be revisiting," indicating satisfaction with both the product and the service received in the seafood department.

From these reviews, the environment of the Kroger store in Chester is likely that of a standard, well-organized supermarket with different departments catering to various needs, including groceries, produce, meat, seafood, and potentially a home goods section where candles might be located. The positive mention of a helpful employee in the seafood department suggests that there are staff members who are willing to go the extra mile for customers. The initial issue with the pickup service, however, indicates that consistency in service quality might be an area for improvement.

The services offered at this Kroger location include in-store shopping across a wide range of groceries and household items, as well as a pickup service for online orders. A notable service highlighted in the reviews is the steaming of seafood, which was a pleasant surprise for one customer. The presence of helpful staff, like Colin, who are willing to resolve issues and provide excellent customer service, is also a key service aspect. The availability of a seafood counter with potentially competitive pricing is another service feature.

Features of Kroger as a grocery store typically include a wide selection of fresh produce, meats, dairy, bakery goods, and pantry staples. Many locations also have a deli, a seafood counter, and a floral department. For those looking for "Candles Near Me," the home goods aisles would be a relevant feature to explore. The availability of services like online order pickup and, as mentioned, steaming of seafood, adds to the store's features. Competitive pricing, as noted in the seafood review, can also be a significant feature for budget-conscious shoppers.

The provided reviews do not contain specific information about current promotional offers at this Kroger store in Chester. Kroger as a company regularly offers various promotions, discounts, and loyalty programs, which are usually advertised in their weekly ads, on their website, and in-store. Local customers would need to consult these resources to find out about any current deals on groceries, home goods, or candles.

In summary, the Kroger store in Chester, VA, offers a comprehensive selection of groceries and likely includes home goods such as candles, making it a potential stop for those searching for "Candles Near Me." Customer experiences shared in the reviews are mixed, with one highlighting an issue with the pickup service that was well-resolved by a helpful employee, and another praising the excellent service and pricing in the seafood department, including the unexpected service of steaming. This suggests that while there might be inconsistencies, there are also instances of commendable customer service. Local shoppers can expect a standard grocery store environment with a wide range of products and services, and should check Kroger's official channels for any ongoing promotions.