CB2

Welcome to CB2, a furniture and home decor store located at 378 Santana Row #1105, San Jose, CA 95128, USA. You can contact them at (408) 701-5004 or their mobile number, +1 408-701-5004.

For local users in San Jose and the surrounding areas, CB2 at Santana Row offers a selection of modern furniture and contemporary home decor items. Situated in the upscale Santana Row shopping district, the store likely aims to provide a stylish and design-forward shopping experience. However, recent customer reviews provide insights into the service aspect that potential shoppers should consider.

One customer reported receiving "extremely rude" customer service from an employee named Ernest, particularly regarding an issue they felt was caused by store associates (including Ernest and Swathi). This review also mentions a lack of support in resolving the issue, even after contacting the CB2 regional manager, who reportedly assured a resolution with Synchrony within two billing cycles, which allegedly did not occur. This feedback raises concerns about the effectiveness and courtesy of the customer service provided in this instance.

Another review from a visit on February 9, 2025, simply states "Terrible customer service," without providing specific details. This adds to the concern about the consistency and quality of service at this location.

Further negative feedback indicates a perception of differential treatment based on who staff members choose to greet and assist. One customer who intended to purchase two "high-end chairs" for a master bedroom remodel reported waiting for "well over 30 minutes" without any staff member offering assistance or asking if they had questions. This led the customer to conclude that the store is "managed and run extremely poorly," especially considering its location in Santana Row, and stated their intention to take their business elsewhere.

Considering these reviews, it appears that while CB2 may offer appealing modern furniture and home decor, some customers have experienced significant issues with the customer service provided at this San Jose location.

Regarding the environment of the store, being located in Santana Row, it is likely that CB2 maintains a visually appealing and contemporary showroom to showcase its furniture and decor. Santana Row itself is known for its upscale ambiance, and stores there typically reflect a certain level of aesthetic design. However, the customer reviews do not provide specific details about the store's layout or atmosphere beyond its location.

In terms of services, beyond selling furniture and home goods, CB2 likely offers assistance with product selection and potentially design advice. However, the negative reviews suggest that the execution of these services, particularly in terms of attentiveness and problem resolution, may be lacking for some customers.

The features of CB2 as a brand generally include modern and often space-conscious designs, catering to contemporary living. Their product range typically includes furniture for various rooms (living, dining, bedroom, office), as well as home decor items like rugs, lighting, and accessories. Given this, it is plausible that CB2 would also carry items related to home ambiance, such as "Candles Near Me."

If you are looking for "Candles Near Me" at CB2 in Santana Row, you would likely find them within their home decor section. CB2 often features stylish and modern home accents, which can include a curated selection of candles, candle holders, and other home fragrance items. The style would likely align with CB2's overall modern aesthetic.

To determine the specific types and scents of candles available, a visit to the store or a phone inquiry would be the best approach. Given the reported issues with in-store service, you might prefer to call ahead if you are primarily interested in their candle selection.

Regarding promotional information, the provided reviews do not mention any specific sales or promotions. CB2 as a retailer does have sales events periodically, which are often advertised on their website and through email newsletters. To find out about any current promotions at the Santana Row location, it would be best to check the official CB2 website or contact the store directly. You might find sales on home decor items, including candles, during certain times of the year or during specific promotional periods.

In summary, CB2 at Santana Row in San Jose offers modern furniture and home decor, and likely includes "Candles Near Me" within its home accents. However, recent customer reviews indicate significant concerns regarding the quality and attitude of the customer service provided at this location. Potential shoppers should be aware of these reported issues. If you are interested in CB2's modern design aesthetic and are looking for furniture or home decor, including candles, it might be worth visiting the store, but it would be prudent to have tempered expectations regarding the service based on the recent feedback. For information on current promotions, checking their official channels is recommended.