27500 Novi Rd, Novi, MI 48377, USA
### Introduction / Overview
If you're in the Michigan region and looking for that perfect, thoughtful gift or a well-deserved personal treat, you've likely heard of or are about to discover Lush Cosmetics 12 Oaks. Located in Novi, this store isn't just a place to buy soap; it's a vibrant, sensory experience dedicated to fresh, handmade cosmetics. Lush is renowned worldwide for its commitment to ethical sourcing, fighting animal testing, and creating innovative products that are as good for your skin as they are for the planet. Stepping into the 12 Oaks location is an immersive journey, with captivating aromas and colorful displays that invite you to explore. Whether you're searching for a unique bath bomb, a nourishing face mask, or a delightful present for someone special, Lush Cosmetics 12 Oaks offers a diverse range of products designed to pamper and delight. It's a true gem for anyone seeking high-quality, cruelty-free beauty items, making it an ideal destination for gift-givers and self-care enthusiasts alike.
### Location and Accessibility
Conveniently situated within the bustling 12 Oaks Mall in Novi, Michigan, Lush Cosmetics is easily accessible for residents across the greater Detroit metropolitan area and beyond. You'll find the store at 27808 Novi Rd Unit E103, Novi, MI 48377, USA. The mall setting means ample parking is available, making your visit hassle-free. For those familiar with 12 Oaks, Lush is located on the Upper Level, near JCPenney. The mall’s extensive layout ensures that whether you're coming from nearby Farmington Hills, Livonia, or other surrounding communities, finding the store is straightforward. Its prime location within a popular shopping destination makes it a perfect stop during a day of errands or a dedicated trip for your favorite Lush products. The welcoming atmosphere of the mall complements the engaging experience you'll find inside the Lush store itself, making it a comfortable and accessible shopping destination for everyone in Michigan.
---
### Services Offered
Lush Cosmetics 12 Oaks provides a range of services designed to enhance your shopping experience and help you discover the perfect products:
Personalized Product Consultations: The knowledgeable staff at Lush are experts in their product range. They offer personalized recommendations based on your skin type, concerns, and preferences, ensuring you find products that truly suit your needs. Customers frequently highlight the exceptional service, noting how employees go above and beyond to assist, even offering samples to help you try new things.
In-Store Product Demonstrations: Experience the magic of Lush products firsthand with live demonstrations. From fizzing bath bombs to lathering soaps, the staff can show you how to best use their items, making your shopping trip interactive and informative.
Gift Curation and Wrapping: Looking for the perfect gift but not sure where to start? The team can help you curate a selection of products tailored to the recipient's tastes. They also often provide beautiful gift packaging, making your present extra special, as one customer delightfully experienced when they received an unexpected gift box full of bath bombs.
Workshops and Events: While specific event schedules may vary, Lush stores frequently host workshops and events focused on beauty and wellness. These can include learning about skincare routines, making your own bath bombs, or discovering new product lines. These events provide a fun way to engage with the Lush community.
Loyalty Program Information: Lush often has loyalty programs or app-based rewards that offer exclusive benefits and discounts to regular customers. The staff can provide details on how to join and maximize your rewards.
"Bring It Back" Recycling Program: Lush is committed to sustainability. They offer a "Bring It Back" program where you can return empty Lush packaging for recycling, often in exchange for a discount on your next purchase or a free fresh face mask. This initiative encourages a circular economy and reduces waste.
---
### Features / Highlights
What makes Lush Cosmetics 12 Oaks a standout gift shop and beauty destination?
Fresh, Handmade Products: All Lush products are made fresh, by hand, using high-quality natural ingredients. This commitment to freshness ensures that you receive effective and vibrant products for your skin and hair.
Ethical Sourcing and Cruelty-Free Philosophy: Lush is a pioneer in ethical beauty. They are fiercely against animal testing and source their ingredients from suppliers who share their commitment to animal welfare and sustainable practices. This means you can feel good about what you're buying.
Innovative and Unique Product Range: From their famous fizzing bath bombs and innovative solid shampoo bars to unique shower jellies and "naked" (packaging-free) products, Lush constantly invents new and exciting ways to experience beauty. They offer a wide array of options for skincare, haircare, bath, body, and fragrance.
Sensory Shopping Experience: The moment you step into Lush, your senses are engaged. The vibrant colors, enticing aromas, and interactive displays create a fun and engaging atmosphere that makes shopping an experience in itself, not just a transaction.
Exceptional Customer Service: As highlighted in customer reviews, the staff at Lush Cosmetics 12 Oaks are consistently praised for their kindness, helpfulness, and willingness to go the extra mile. This personalized and friendly approach contributes significantly to the overall positive experience.
Commitment to Sustainability: Beyond the "Bring It Back" program, Lush strives to minimize its environmental impact through reduced packaging, responsible ingredient sourcing, and initiatives like their cork pots, which are designed to remove carbon from the environment.
---
### Promotions or Special Offers
Lush Cosmetics, including the 12 Oaks location, offers various ways for customers to save and benefit from their purchases, though they aren't known for frequent, extensive sales like some other retailers. Their pricing reflects the quality and ethical sourcing of their handmade products.
Annual Freshness Sale: Lush typically holds a major sale once a year, usually right after Christmas (often around December 26th). This "Freshness Sale" offers discounts, often 50% off, on select seasonal, collaboration, and discontinued products, both in-app and in-store. It's a chance for them to refresh their inventory and make way for new innovations.
Lush App Rewards: By downloading and logging into the latest version of the Lush App, customers can often receive special rewards, such as a $5 voucher towards their next in-app or in-store purchase. These promotions are subject to specific terms and conditions and generally expire a few months after being issued.
"Bring It Back" Program: As mentioned, by returning five clean, empty Lush pots to the store, you can often receive a free fresh face mask. This ongoing initiative provides a consistent way to save and support sustainable practices.
Email Subscriber Prize Draws: Signing up for the Lush email newsletter can offer opportunities to win gift cards or other prizes through seasonal giveaways, keeping you in the loop about potential savings and new products.
Afterpay Option: For larger purchases, Lush offers the option to split your order into four interest-free payments with Afterpay, making it easier to manage your budget for those indulgent treats or substantial gifts.
It's always a good idea to check in with the staff at Lush Cosmetics 12 Oaks or visit the official Lush USA website for the most current information on any ongoing promotions or special offers, as these can change.
---
### Contact Information
For any inquiries, to check product availability, or just to get more information, you can reach Lush Cosmetics 12 Oaks using the following details:
Address: 27808 Novi Rd Unit E103, Novi, MI 48377, USA
Phone: (248) 349-7495
While the provided information also includes a mobile phone number (+1 248-349-7495), the landline is typically the primary contact for general store inquiries. The friendly staff are usually ready to assist with any questions you might have about products, services, or store hours. You can also visit the Lush USA website for additional information and to browse their full product catalog.
---
### Conclusion: Why this place is suitable for locals
For anyone living in or around the Michigan area, especially in communities like Novi, Farmington Hills, or Livonia, Lush Cosmetics 12 Oaks is more than just a store; it’s a local treasure for gifts and personal care. Its prime location within the 12 Oaks Mall makes it incredibly convenient to access, whether you're looking for a quick pick-me-up or planning a dedicated shopping trip. What truly sets this Lush location apart, and what makes it so suitable for locals, is the combination of its unique product offerings and its commitment to customer satisfaction.
Locals appreciate the ability to find fresh, handmade cosmetics that are not only effective but also align with strong ethical values, including being cruelty-free and advocating for sustainable practices. This appeals to a growing number of Michigan residents who are conscious about their consumption choices. Beyond the products themselves, the sensory and interactive shopping experience provides a welcome escape from everyday routines. It's a place where you can explore, discover new favorites, and even learn more about beauty and self-care through engaging demonstrations.
Perhaps most importantly, the consistent feedback from customers highlights the exceptional staff. The personalized attention, willingness to offer samples, and genuine desire to help customers find exactly what they need — sometimes even going as far as surprising them with thoughtful gifts — create a warm and welcoming atmosphere that fosters loyalty. This kind of dedicated service transforms a simple shopping trip into a delightful and memorable experience, encouraging locals to return again and again, whether for a personal treat or to find that perfect, unique gift that truly shows you care. Lush Cosmetics 12 Oaks isn't just selling products; they're selling an experience and a commitment to quality that resonates deeply with the local community, making it an indispensable part of Michigan's retail landscape.