Dillard's: Greenbrier Mall

Hello, discerning shoppers of Virginia! When it comes to finding a wide array of quality products, from the latest fashion trends to elegant home furnishings, a premier department store is often your best bet. For those of us in the Chesapeake area, Dillard's at Greenbrier Mall stands as a beacon of style and service, offering a comprehensive shopping experience that caters to every member of the family and every corner of your home.

Dillard's has long been synonymous with sophisticated selections and a commitment to customer satisfaction. This particular location within the bustling Greenbrier Mall brings that legacy right to our local community. Whether you're searching for that perfect outfit for a special occasion, updating your home decor, or simply indulging in a bit of retail therapy, Dillard's provides a welcoming environment filled with possibilities. Let's delve into what makes Dillard's at Greenbrier Mall a go-to destination for many Virginians.

Dillard's is a proud anchor store within the popular Greenbrier Mall, making it a central and easily accessible shopping hub for residents across Chesapeake and the wider Hampton Roads region. You'll find this well-established department store at:

1401 Greenbrier Pkwy, Chesapeake, VA 23320, USA

Its location on Greenbrier Parkway places it in a prime commercial district, with excellent connectivity to major roads and highways. Greenbrier Mall itself is a well-known landmark, easily reachable from various parts of Chesapeake, Virginia Beach, Norfolk, and other surrounding communities. The mall offers abundant parking, ensuring a convenient and stress-free visit, even during peak shopping seasons. The strategic positioning within a large regional mall means you can effortlessly combine your Dillard's visit with other shopping, dining, or entertainment options available at Greenbrier Mall.

Dillard's at Greenbrier Mall prides itself on offering a comprehensive suite of services designed to enhance the shopping experience and cater to a wide range of customer needs beyond just product sales. Their commitment to personalized attention is evident in their various in-store offerings:

• Personalized Shopping Assistance: As highlighted by customer reviews, Dillard's staff, like "Mr. Evin" and "Rain," often go "above and beyond to help," offering "thoughtful suggestions" and "deep knowledge of the products." While not always a formal "personal shopper" title, their associates often provide this level of dedicated service.
• Free Beauty Services: Customers can enjoy personalized consultations from beauty experts, covering everything from concern-focused skincare to finding your signature fragrance. These services aim to help you look and feel your best.
• Bra Fitting: Expert bra fitting services are available to ensure customers find the perfect fit, tailored for comfort and confidence.
• Custom Suiting & Tailoring: For those seeking a perfect fit for formal wear or everyday apparel, Dillard's offers custom suiting and tailoring services, ensuring every stitch contributes to individuality.
• Wedding & Baby Registry: Celebrate life's milestones with Dillard's registry services, allowing couples and expecting parents to curate thoughtfully selected, high-quality items for their special occasions.
• Watch Adjustments & Jewelry Soldering: Beyond just selling watches and jewelry, they provide services like watch adjustments (including adding or removing links) and jewelry soldering for repairs, extending the life of your cherished items.
• Gift Wrapping: To add a touch of elegance and thoughtfulness, gift wrapping services are available, ensuring each package is a work of art.
• Shoe Fittings: Expert shoe fittings are offered to ensure footwear not only complements your look but also feels perfectly comfortable.
• Customized Gift Baskets: In both the Kids and Beauty departments, customers can request customized gift baskets, making gift-giving easy and personal.
• Buy Online, In-Store/Curbside Pickup: For ultimate convenience, shoppers can purchase items online and pick them up at the Chesapeake store, with the option for curbside pickup.
• Fragrance Sampling: Explore a curated collection of scents with the opportunity to enjoy free samples, helping you find the perfect fragrance for any occasion.
• Returns: The store facilitates in-store returns for eligible merchandise, along with options for mail returns. (Note: Specific conditions and exclusions apply, e.g., 30-day limit, items marked 65% off or more are non-returnable).

Dillard's at Greenbrier Mall offers a range of features and highlights that contribute to its standing as a prominent department store in the Chesapeake area:

• Extensive Product Assortment: Dillard's is a full-line department store, meaning it offers a vast selection across multiple categories. This includes apparel for the entire family (men, women, and kids), a wide array of shoes, accessories, cosmetics, and a significant home fashions department featuring decorative gifts, fine china & crystal, as well as bed & bath items.
• High-Quality Brands: The store typically carries a mix of well-known national brands and exclusive labels, providing quality options across various price points within its product categories.
• Dedicated Customer Service: As evidenced by numerous positive reviews, Dillard's prides itself on its customer service. Associates like Mr. Evin and Rain are noted for their "professionalism, patience, and deep knowledge," going "above and beyond to help." This high level of personal attention is a significant highlight.
• Inviting Store Environment: Department stores like Dillard's aim to provide a pleasant and comfortable shopping atmosphere, with organized displays and well-lit departments, making it easy for customers to browse and discover products.
• Comprehensive In-Store Services: The wide array of services, from beauty consultations and bra fittings to custom tailoring and gift registries, transforms a simple shopping trip into a more personalized and assisted experience.

While the general experience is positive, it's worth noting that, like any large retail environment, individual interactions can vary. The review mentioning an "unkind" staff member towards another highlights the occasional challenges in maintaining consistent exemplary service across all interactions, though it also underscores the resilience and positive demeanor of staff like Rain.

Dillard's, including the Greenbrier Mall location, regularly offers various promotions and special offers to provide value to its customers. These can range from general sales to credit card-specific benefits.

• Seasonal Sales and Clearance Events: Dillard's frequently holds major seasonal sales (e.g., end-of-season clearance, holiday sales, anniversary sales) where customers can find significant discounts on a wide range of merchandise across all departments. Look for "Closeout Clearance" and "25% off your entire purchase for a limited time" promotions.
• Credit Card Benefits:
  • Dillard's Credit Card & Mastercard: Customers can earn points on purchases made at Dillard's (2 points per $1 spent). The Dillard's Mastercard also earns points at gas stations, supermarkets, and on other purchases.
  • Welcome Shopping Pass: New Dillard's Credit Card holders can receive a 10% off welcome shopping pass (up to $100 discount) with qualifying purchases on the day of approval.
  • Rewards Certificates/Shopping Passes: For every 1,500 points earned, cardmembers receive either a 10% off One-Day Shopping Pass or a $10 Rewards Certificate.
  • Exclusive Special Offers: Cardmembers often get access to exclusive promotions and early access to sales.
• Beauty Gift with Purchase: A common promotion in the cosmetics and fragrance departments is a "free gift with purchase," such as a "Free 6-Piece Gift with Any $50 Clinique Purchase."
• In-Store Promotions: Specific departments or brands within Dillard's may run localized, unadvertised promotions or special events directly in the store.
• Price Adjustments: It is important to note that Dillard's generally does not issue price adjustments on previously purchased merchandise.

For the most current and specific promotions, customers are encouraged to visit the Dillard's website, check the Greenbrier Mall's sales and events page, or inquire directly with staff during their visit. Signing up for Dillard's email list and considering their credit card can help maximize savings and access to exclusive offers.

To connect with Dillard's at Greenbrier Mall, whether for inquiries or to plan your visit, here is their contact information:

Address: 1401 Greenbrier Pkwy, Chesapeake, VA 23320, USA
Phone: (757) 523-9031
Mobile Phone: +1 757-523-9031

You can also find more information, including current store hours and available services, by visiting the Dillard's official website and navigating to their Greenbrier Mall location page.

For residents of Virginia, particularly those in Chesapeake and the surrounding Hampton Roads area, Dillard's at Greenbrier Mall stands out as an exceptionally suitable and valuable local shopping destination. Its comprehensive offerings and commitment to service make it a preferred choice for many.

The primary reason for its suitability is the breadth and quality of its merchandise. As a full-line department store, Dillard's provides a vast selection of apparel, shoes, accessories, beauty products, and home goods, all under one roof. This convenience allows locals to fulfill a wide range of shopping needs efficiently, saving time and travel compared to visiting multiple specialty stores.

Furthermore, the exemplary customer service often highlighted by patrons, with associates going "above and beyond" to assist, creates a truly pleasant and personalized shopping experience. This human touch, along with services like bra fitting, custom tailoring, and beauty consultations, elevates Dillard's beyond a mere retail outlet into a true partner in style and home decor.

Finally, its established presence within the easily accessible Greenbrier Mall, coupled with various promotional offers and credit card benefits, provides both convenience and value. For Virginians seeking quality products, personalized assistance, and a comprehensive shopping experience in a familiar and accessible setting, Dillard's at Greenbrier Mall remains a cornerstone of local retail. It's a place where you can confidently find what you need and perhaps, like the happy customer, even discover a few unexpected treasures with the help of a "ray of sunshine" like Rain.