Westlake Ace Hardware

For residents of Edmond, Oklahoma, looking for a local hardware store, Westlake Ace Hardware, situated at 1101 W Danforth Rd, Edmond, OK 73003, USA, offers a range of home improvement and hardware supplies. You can contact them at (405) 844-4117 or through their mobile number +1 405-844-4117. Ace Hardware stores are generally known for their helpful service and a diverse selection of products catering to home maintenance, repair, and improvement projects.

Regarding the platform category "Candles Near Me," hardware stores like Westlake Ace Hardware may carry a limited selection of candles, particularly those related to outdoor use (like citronella candles for pest control) or basic household emergency candles. While they might not have an extensive collection of decorative or scented candles typically found in specialty stores, it's worth considering that they could stock some items relevant to the "Candles Near Me" search, especially those with a practical application.

Based on the customer reviews, Westlake Ace Hardware in Edmond has both strengths and areas for potential improvement. One positive review highlighted several aspects of the store. It noted that the facility is "Clean, friendly, and wheelchair accessible throughout," including the public single-stall bathrooms, which are appreciated for accommodating caregivers assisting individuals in wheelchairs. The reviewer was also impressed by the "impressive" flower selection in the easily accessible garden section on the west end of the building and the convenience of a pet food section located near the front entrance.

The same positive review also praised the "on point" customer service, mentioning that staff promptly opened another register to reduce wait times. Additionally, it highlighted the availability of a "Rewards Program," suggesting potential benefits for regular shoppers. Lastly, the review noted that Westlake Ace Hardware offers delivery, indicated by a large white van parked outside, although the specifics of what qualifies for delivery were not detailed.

However, another customer shared a negative experience regarding delivery and website accuracy. They stated, "Can’t seem to deliver on time or update their website. 'Manager' blamed the website instead of taking accountability. Apparently doesn’t enjoy being told they have poor performance and hung up on me. Pretty easy to see why they continue to fail to deliver on time or contact the buyer. I would not recommend this location." This review raises concerns about the reliability of their delivery service and the responsiveness of management to customer feedback.

Adding to this critical perspective, the same reviewer also observed, "Also, note how they don’t respond to negative reviews for a true measure of their service." This suggests a potential lack of engagement with online feedback, particularly negative comments, which some customers might see as indicative of their customer service approach.

Considering the environment of Westlake Ace Hardware, based on the positive review, it appears to be clean and well-organized, with accessible features for individuals with disabilities. The presence of a garden center with a notable flower selection and a dedicated pet food area suggests a store that caters to a range of home and lifestyle needs.

The services offered include standard hardware retail, key cutting (common for Ace Hardware stores), potentially paint mixing, and as mentioned, a rewards program and a delivery service. However, the reliability of the delivery service seems to be in question based on one of the reviews. The prompt opening of a new register indicates an effort to manage checkout lines efficiently when the store is busy.

Features of this Westlake Ace Hardware include its cleanliness, wheelchair accessibility, an impressive flower selection in the garden center, a pet food section, a rewards program for regular customers, and a delivery service. However, the consistency and reliability of the delivery service, as well as the store's engagement with online feedback, appear to be areas where improvement might be needed.

Currently, there is no specific promotional information available in the provided reviews. Typically, Ace Hardware stores participate in national promotions and may also have local offers. If you are interested in specific products, including any candles they might carry, or in their rewards program and delivery options, it would be best to contact the store directly at (405) 844-4117.

For local users in Edmond, OK, Westlake Ace Hardware at 1101 W Danforth Rd offers a convenient location for hardware and home improvement needs. The store is noted for its cleanliness, accessibility, garden center, and pet food selection. They also have a rewards program and offer delivery. However, potential customers should be aware of the negative feedback regarding delivery timeliness and website accuracy. It might be beneficial to inquire about the specifics of their delivery service and any current promotions when contacting or visiting the store.

In summary, Westlake Ace Hardware in Edmond appears to be a generally well-regarded store with positive attributes like cleanliness, accessibility, and helpful in-store service. They likely carry some items relevant to "Candles Near Me," though primarily of a practical nature. However, there are concerns raised about their delivery service and online communication. Local shoppers should weigh these points when deciding whether to visit this hardware store for their needs.