Sutherlands

For residents of Kansas City, MO, and the surrounding areas, this introduction provides an overview of the Sutherlands home improvement store located at 311 W 72 St, Kansas City, MO 64114, USA. You can contact them at (816) 444-3422 or +1 816-444-3422. Based on the limited customer feedback available online, experiences at this Sutherlands location appear to be somewhat varied, with some employees receiving high praise while others have been noted for less satisfactory service.

One positive review specifically commends an employee named Carl, who assisted a customer shopping for a saw. According to the review, Carl was attentive and went above and beyond by sharing a personal testimony and affirming the brand. The customer described Carl as a "blessing and an asset" to the company, highlighting his exceptional service.

In contrast, another customer recounted a less favorable experience during their visit on the evening of January 16, 2025. This review detailed an interaction at the Return counter where two female employees reportedly acted "very odd and unfriendly" and seemed bothered by the customer's questions about finding bags of gravel. The reviewer described this as one of the most bizarre customer service experiences they had ever encountered. Eventually, they received assistance from one of these employees, who they felt was exhibiting eye-rolling behavior while answering questions about gravel samples at the front of the store. Upon ordering a bag of gravel, the cashier they encountered is described as acting as if they had been woken up, not necessarily unfriendly but still "strange."

However, the same reviewer had a significantly positive experience when picking up the ordered gravel at the back of the store. They described the employee in that area as "great, very attentive and courteous." Based on this stark contrast, the reviewer suggested that management consider moving this helpful employee to the front, giving them a raise, and terminating the employment of the two unfriendly ladies at the Return desk. The rationale provided was the high level of competition in the city, making it crucial to avoid negative customer service that could drive potential shoppers away.

Considering these two reviews, the environment and services at this Sutherlands location seem to present a mixed bag. While some employees, like Carl and the individual in the gravel pickup area, are praised for their attentiveness and helpfulness, others, particularly the two ladies at the Return counter, are described as unfriendly and unhelpful. This suggests that the overall customer service experience might depend heavily on the specific employee a customer interacts with.

As a home improvement store, Sutherlands would typically offer a wide range of products and services related to construction, renovation, and general home maintenance. This would likely include lumber, hardware, tools (as suggested by the saw purchase), paint, plumbing and electrical supplies, garden and landscaping materials (such as gravel mentioned in the review), and possibly appliances and home decor items. The store's layout would likely be organized by these different product categories to help customers find what they need for their projects.

Regarding promotional information, the provided reviews do not mention any specific sales, discounts, or ongoing promotions at this Sutherlands location. Therefore, we cannot comment on any current promotional activities based solely on this information.

Now, let's consider the platform category "Candles Near Me." Home improvement stores like Sutherlands often carry a selection of candles, though typically not as their primary focus. You might find utility candles (like emergency candles or work lights that resemble candles), decorative candles (perhaps in the home decor or seasonal sections), and possibly even some scented candles. Given that Sutherlands is a general home improvement retailer, it is plausible that they would stock some form of candles as part of their broader home goods or lighting inventory. To determine the specific types and selection of "Candles Near Me" available at this Sutherlands, a visit to the store or a direct inquiry would be the most reliable way to get detailed information.

In summary, the Sutherlands located at 311 W 72 St in Kansas City, MO, appears to be a home improvement store where customer service experiences can vary significantly. While some employees are commended for their excellent assistance, others have been reported as unfriendly and unhelpful. The store likely offers a wide range of home improvement products, including hardware, tools, and building materials like gravel. While no promotional information is available from these reviews, it is reasonable to expect that Sutherlands might carry some form of candles within their general merchandise. Local users seeking a home improvement store in Kansas City may find the necessary supplies at Sutherlands, but should be aware of the mixed reports regarding customer service.