Stop & Shop

The Stop & Shop located at 50 Windsorville Road in Vernon, Connecticut, is a grocery store that serves the local community. Based on recent customer feedback, a recurring theme revolves around the self-checkout experience and associated customer service, alongside a mention of convenience due to its location. This introduction aims to provide an objective view of this specific Stop & Shop, especially for local users considering it for their grocery needs and potentially for finding items related to "candles near me."

One customer mentioned choosing to shop at this particular store primarily for its convenience, noting that it is "just down the road" from their residence, even if they perceive the prices to be somewhat higher. This highlights a key feature of this location: its accessibility for nearby residents. This customer also indicated a preference for using the self-scan and self-checkout systems but expressed significant frustration with the functionality and the customer service received when issues arose with these systems.

Another reviewer, identifying as a former grocery chain employee with over a decade of experience in various roles, shared their disappointment not so much with the staff but with the company's policies regarding self-service. This perspective suggests an understanding of the challenges faced by both customers and employees due to the way self-checkout is managed at this location. The reviewer indicated an intent to contact the store manager to offer suggestions for improvement, particularly concerning the self-service operation.

A more detailed account from another customer described a problematic experience with the mobile app scanning feature and the subsequent audit at the self-checkout. This customer reported that hand scanners were unavailable upon entering the store, and they followed the instruction to use the mobile app for scanning their groceries. Upon reaching self-checkout and scanning the barcode on their phone, they were subjected to a random security audit. The frustration arose when no staff member was readily available to conduct the audit, and upon their arrival, the customer was told to go and retrieve a hand scanner (which was unavailable initially) for the staff to use. The reviewer questioned the logic of this process, especially when no scanners were available at the store's entrance. This experience was compounded by a perceived condescending tone from the staff, contributing to a negative overall impression of how self-checkout issues are handled.

Adding to the concerns about customer service, another brief review mentioned being "yelled" at for asking about the opening hours of the customer service desk, further indicating potential issues with staff interactions.

Considering the platform category "Candles Near Me," grocery stores like Stop & Shop often carry a selection of home goods, which can include candles. These might be found in a designated home aisle, within seasonal displays, or alongside other household items. The variety and type of candles available can vary. Therefore, it is plausible that the Stop & Shop on Windsorville Road in Vernon would stock candles, making it a potential option for local users searching for them. However, the provided reviews do not mention the presence or selection of candles specifically, so we cannot confirm the extent of their offerings in this category.

The environment of the store, based on the reviews, is not explicitly described in terms of cleanliness or organization, but the focus on self-checkout issues and customer service suggests that these aspects might be more prominent in recent customer experiences. The convenience of the location for nearby residents is noted as a positive feature. Services would typically include standard grocery store offerings such as checkout lanes (both traditional and self-service), and potentially departments like a bakery, deli, or produce section, although these are not detailed in the provided feedback.

None of the provided reviews contain any information about specific promotional offers or sales currently running at this Stop & Shop location. Grocery stores often have weekly specials and discounts on various products, which could potentially include home goods like candles if they are stocked. To find out about any current promotions, local users would likely need to check the Stop & Shop website, their weekly flyers, or inquire in-store.

In summary, the Stop & Shop at 50 Windsorville Road in Vernon, CT, offers convenience for local residents. However, recent customer reviews highlight significant frustrations with the self-checkout system, the availability of hand scanners, and the customer service encountered when issues arise. While the store likely carries a range of grocery items and may also stock candles within its home goods section, potential shoppers should be aware of the reported challenges with the self-checkout process and customer service related to it. To ascertain the availability of candles and any current promotions, visiting the store or checking their official channels would be advisable.