Stop & Shop

Welcome, residents of Montville, Connecticut, and surrounding areas! Your local Stop & Shop, located at 2020 Norwich-New London Turnpike, is here to serve your grocery needs. As a familiar name in the supermarket landscape, Stop & Shop aims to be your convenient one-stop destination for a wide array of products, from everyday essentials to specialty items.

While this introduction aims to provide an objective overview based on publicly available information, including the provided customer reviews, it’s important to consider all perspectives when forming your own opinion. The following sections will delve into what you might expect from this particular Stop & Shop location, keeping in mind the experiences shared by fellow shoppers.

Location and Accessibility: Situated on Norwich-New London Turnpike in Montville, the store benefits from a potentially accessible location for many local residents. The provided address suggests it's positioned on a main thoroughfare, likely offering ease of access by car. For those relying on public transportation, it's advisable to check local bus routes and schedules to determine accessibility. The store can be contacted directly at (860) 848-6960 or +1 860-848-6960 for inquiries regarding store hours, specific product availability, or directions.

Product Range and Offerings: Generally, a Stop & Shop supermarket offers a comprehensive selection of grocery items. You can typically expect to find:

• Fresh Produce: A variety of seasonal fruits and vegetables, potentially including locally sourced options.
• Meat and Poultry: A selection of beef, chicken, pork, and other meats, possibly with different cuts and preparations.
• Seafood: Fresh and frozen seafood options, depending on availability.
• Dairy and Alternatives: Milk, cheese, yogurt, and plant-based alternatives.
• Bakery: Freshly baked breads, pastries, cakes, and other desserts.
• Deli: Prepared foods, cold cuts, cheeses, and possibly sandwiches and salads.
• Pantry Staples: Grains, pasta, canned goods, sauces, and condiments.
• Frozen Foods: A wide range of frozen meals, vegetables, and desserts.
• Beverages: Soda, juice, water, and other drinks.
• Household Goods: Cleaning supplies, paper products, and other household essentials.
• Health and Beauty: Personal care items, over-the-counter medications, and cosmetics.
• Organic and Specialty Foods: Depending on the store, there might be a dedicated section for organic, gluten-free, or international food items.

It's recommended to visit the store or contact them directly to inquire about the availability of specific products you are looking for.

Services and Features: Beyond the standard grocery offerings, Stop & Shop stores often provide additional services to enhance the shopping experience. These may include:

• Customer Service Desk: Typically available for inquiries, returns, and assistance. However, as indicated in the provided reviews, experiences at the customer service desk can vary.
• Online Grocery Ordering and Pickup/Delivery: Many Stop & Shop locations offer the convenience of online grocery ordering with options for in-store pickup or home delivery. It's advisable to check if this specific Montville location provides these services through the Stop & Shop website or app.
• Store Card and Loyalty Programs: Stop & Shop usually has a loyalty program that offers discounts, digital coupons, and personalized offers to cardholders. The reviews highlight issues encountered with the store card not being reflected at the time of purchase and discrepancies with digital coupons. It's important to ensure your store card is properly scanned or linked to your account to receive advertised savings.
• Recycling Services: Some grocery stores offer recycling facilities for items like plastic bags or bottles. One of the provided reviews mentions issues with the store's bottle and can recycling machines and the handling of these items by staff.
• Other Potential Amenities: Depending on the size and layout, the store might include a pharmacy, a floral department, or a coffee shop. It's best to check the store layout or inquire with staff about these additional amenities.

Promotional Information: Grocery stores like Stop & Shop regularly offer promotions and discounts to attract customers. These can include weekly sales flyers, in-store specials, and digital coupons accessible through their website or mobile app. To stay informed about the latest deals at the Montville Stop & Shop, it is recommended to:

• Check the Stop & Shop website or mobile app for weekly ads and digital coupons.
• Sign up for their email list to receive promotional updates.
• Look for in-store signage highlighting special offers.

The customer reviews mentioned issues with advertised sales (buy 2 get 2 free) and digital coupons not being applied correctly at the register. It's crucial to carefully review your receipt at the time of purchase to ensure all discounts have been applied as expected and to address any discrepancies with customer service immediately.

Customer Experience: The provided customer reviews offer a glimpse into the experiences of some shoppers at this particular Stop & Shop location. It's important to note that these are individual accounts and may not reflect the experience of every customer. However, the reviews highlight several key concerns:

• Customer Service Issues: Both reviews express significant dissatisfaction with the customer service received, particularly from a staff member named Gretchen. Issues mentioned include rudeness, unhelpfulness in resolving issues with the store card and discounts, and unprofessional behavior regarding recycling.
• Problems with Store Card and Discounts: One customer reported that their store card wasn't reflected on their receipt, leading to missing savings and incorrect credit amounts. They also experienced issues with a "buy 2 get 2 free" sale and digital coupons not being applied.
• Issues with Recycling Machines: Another customer encountered problems with the store's recycling machines not scanning bottles and cans, and they reported an unhelpful and negative attitude from staff regarding this issue.
• Overall Atmosphere: One review describes a "DON'T CARE atmosphere," expressing disappointment with the perceived lack of concern for customer service.

These reviews suggest that some customers have had negative experiences related to customer service, the application of discounts, and the functionality of store facilities. While these experiences are concerning, it is also possible that other customers have had positive interactions with this store. It is always advisable to consider a range of feedback when evaluating a business.

Stop & Shop and "Candles Near Me": The platform category "Candles Near Me" suggests users are looking for local retailers selling candles. While Stop & Shop is primarily a grocery store, it's common for supermarkets to carry a selection of general merchandise, which may include candles. If you are looking for candles specifically, Stop & Shop in Montville might offer a limited selection within their home goods or general merchandise aisles. However, the variety and quality might differ compared to specialty candle stores or home goods retailers. To determine if Stop & Shop carries candles and their specific offerings, you could:

• Visit the store and browse the relevant aisles.
• Check the Stop & Shop website or app if they have a product search feature that allows you to search for "candles" at the Montville location.
• Call the store directly at (860) 848-6960 to inquire about candle availability.

For a wider selection and potentially more specialized types of candles, you might also consider searching for dedicated candle stores or home goods retailers in the Montville area using online search engines or local business directories.

Conclusion: Stop & Shop in Montville aims to serve the local community with a wide range of grocery products and potentially some additional services. While the store offers the convenience of a local supermarket, the provided customer reviews raise concerns regarding customer service, the accurate application of discounts, and the functionality of certain facilities like recycling machines. As a local user, it is recommended to visit the store yourself to assess whether it meets your individual needs and expectations. Consider the potential convenience of its location and product range against the reported issues with customer service and other aspects. Checking for current promotions and utilizing the store's loyalty program could also influence your shopping decisions. For those specifically looking for "Candles Near Me," Stop & Shop might offer a limited selection, but dedicated candle retailers in the area may provide a wider variety and potentially better quality.