Stop & Shop

For residents in the New Britain, Connecticut area, the Stop & Shop located at 1309 Corbin Ave, New Britain, CT 06053, provides a local option for grocery shopping. The store can be contacted at (860) 348-9856 or via their mobile number, +1 860-348-9856. As a grocery store, Stop & Shop typically offers a wide variety of food items, household products, and other essentials for daily needs.

However, recent customer reviews paint a concerning picture regarding several aspects of this particular location's operations and customer service. One recurring issue highlighted by a customer is the difficulty in contacting the store via phone, stating, "Don't ever call the store because nobody knows how to answer the phone at the customer service desk." This suggests potential problems with the responsiveness and availability of phone-based customer service.

Another significant point of criticism revolves around the store's bottle redemption policy. A reviewer described it as "the dumbest thing that goes on in that store." The policy reportedly includes a limit on the cash payout of bottle redemption receipts, capped at $24. Adding to the frustration, the maximum value per receipt is said to be $5. This leads to situations where customers with slightly over the $24 limit might face resistance in cashing out, which the reviewer found unreasonable, stating, "Over $1 they're going to be grudge people of cashing out a bottle redemption receipt."

Further negative feedback concerns the accuracy of the store's stated hours for the bottle room. One customer reported that despite the advertised hours for Saturday and Sunday being 8 am to 8 pm, the bottle room was being locked up earlier, at 7:30 pm on a Sunday. The reviewer noted the absence of cleaning staff or bottle/cart workers actively working at that time, leading to the impression of mismanagement and contributing to their assessment of it being "by far one of the worst stores to shop at."

Customer service at other areas of the store also received negative remarks. One customer recounted an experience at the deli counter where, despite there being no other customers and four employees (including the manager) present and "standing around bs’ing," they were completely ignored for a full two minutes. This lack of attention prompted the customer to walk away in disgust and vow never to shop at that location again, labeling the customer service from "clerk to manager" as "HORRIBLE."

For local users searching for "Candles Near Me," grocery stores like Stop & Shop often carry a selection of candles. These can range from basic household candles to scented varieties, typically found in the home goods or general merchandise aisles. Given that Stop & Shop is a large grocery chain, it is plausible that this location on Corbin Avenue would stock some types of candles. However, the provided reviews do not specifically mention the availability or variety of candles. If you are in the New Britain, CT area and looking for "Candles Near Me" while also needing groceries, it might be worth checking the shelves at this Stop & Shop, but be aware of the potential customer service issues raised in the reviews.

The environment of the store is not explicitly described in the provided reviews, except indirectly through the mention of the bottle room and the deli area. The cleanliness or organization of the main shopping floor is not commented upon. However, the issues raised about staff availability (or lack thereof, both on the phone and at the registers/service counters) could imply potential challenges in maintaining an optimal shopping environment.

In terms of services, Stop & Shop generally offers standard grocery store services, including a deli counter, bakery, produce section, and checkout lanes (including, presumably, traditional lanes in addition to any self-checkout options). The bottle redemption facility is another service offered, although the policy and hours have been points of contention for some customers. The lack of phone answering at customer service, as reported, indicates a potential deficiency in their service offerings.

Promotional information is absent from the provided reviews. Grocery stores like Stop & Shop typically have weekly flyers or online advertisements detailing sales and special offers across various departments. Local users interested in potential promotions at this New Britain location would likely need to consult the official Stop & Shop website or local advertisements.

In conclusion, the Stop & Shop located at 1309 Corbin Ave in New Britain, CT, is a grocery store that likely offers a standard range of grocery products, and may include candles among its home goods. However, based on recent customer feedback, potential shoppers should be aware of reported issues with phone customer service, a restrictive bottle redemption policy with seemingly arbitrary limits, discrepancies in bottle room operating hours, and instances of poor customer service at departments like the deli. While it serves as a local grocery option, the negative reviews highlight significant areas of concern regarding customer experience at this particular store.