Longs Drugs

Located at 84-1160 Farrington Hwy in Waianae, Hawaii, Longs Drugs is a drugstore that likely offers a range of pharmacy services and retail products. For those searching for "Candles Near Me," drugstores often carry household items, including candles, alongside their health and wellness offerings. This introduction aims to provide an objective overview of this Longs Drugs location based on the recent customer reviews available online, which present somewhat contrasting experiences.

One customer expressed a highly positive view of this particular Longs Drugs store, stating it is a "Great store, extremely helpful staff and always very friendly much better than all the other longs on the island of Oahu. 👍" This review suggests that some customers experience excellent service and find the staff to be particularly helpful and friendly, even in comparison to other Longs Drugs locations on Oahu. This positive feedback indicates a potential strength of this store in terms of customer interaction.

However, another customer shared a significantly negative experience, detailing a situation involving a return, a sale item (wipes), and issues with employee competence and customer service etiquette. According to this review, the customer attempted to return an online purchase and then purchase the same item (wipes) in-store, where it was on sale. The customer reported that the employee was "incompetent" in processing the online return and did not honor the sale tag for the in-store purchase. Furthermore, the reviewer claimed that the employee falsely told the manager that the customer was demanding a 20% CVS discount (which was reportedly not the case). The store manager, according to the review, only focused on the point that a discount couldn't be applied to already discounted items, which the customer stated they understood. The core issues for this customer were the employee's inability to handle the return, the failure to honor the sale price, and the employee's rudeness, which allegedly occurred in front of other customers.

This negative review further highlights the customer's disappointment as a monthly membership holder who felt "judged and ridiculed" for trying to use member perks. The reviewer expressed sadness that they could not use their membership benefits without facing such treatment, placing "shame on the store and the employee for how they handle customer service." This detailed account points to significant shortcomings in customer service in this particular instance, including issues of competence, policy application, and interpersonal conduct.

Considering these two contrasting reviews, it's evident that customer experiences at this Longs Drugs in Waianae can vary significantly. While one customer found the staff extremely helpful and friendly, another encountered rudeness, incompetence, and a lack of customer service. This suggests that while there may be staff members who provide excellent service, there might also be inconsistencies or issues that lead to negative experiences for some customers.

As a drugstore, Longs Drugs typically offers a range of services, including a pharmacy for prescription medications, over-the-counter drugs, and health and wellness products. They also usually carry a variety of retail items such as personal care products, beauty supplies, household goods, snacks, and seasonal items. It is plausible that they might also stock candles as part of their home goods or general merchandise selection, which would be relevant to your search for "Candles Near Me." However, the provided reviews do not specifically mention the availability of candles or other specific products beyond the sale item wipes.

To get a more comprehensive understanding of the environment, full range of services, and features of this Longs Drugs location, we would need more feedback covering these aspects. The current reviews primarily focus on staff helpfulness (in one case) and significant issues with customer service and employee competence (in the other). There is no information provided about the store's cleanliness, organization, or any specific amenities it might offer, such as a photo center or health clinic (if applicable).

Similarly, the provided reviews do not contain any information about ongoing promotional offers at this Longs Drugs location. Drugstores often have weekly ads or special discounts on various products, so it would be advisable to check their local flyers or inquire in-store for any current promotions.

For local users in Waianae considering Longs Drugs at 84-1160 Farrington Hwy, the available feedback presents a mixed picture. Some customers have found the staff to be exceptionally helpful and friendly, while others have experienced significant problems with customer service. If you are looking for a drugstore in the area, this Longs Drugs is an option, and your experience might align with either of the views expressed in the reviews. If you are specifically interested in whether they sell candles or have any current promotions, contacting them directly at (808) 696-4334 or mobile +1 808-696-4334 would be the best way to get that information.

In conclusion, Longs Drugs in Waianae has received both high praise for helpful and friendly staff and strong criticism regarding customer service issues, including employee incompetence and poor etiquette. As a drugstore, it likely offers standard pharmacy services and a range of retail products, potentially including candles. For more details on their offerings and current promotions, direct inquiry is recommended.