Kroger

Kroger, located at 981 Dunbar Village Plaza in Dunbar, WV 25064, USA, is a grocery store serving the local community. They can be contacted at (304) 768-6481 or their mobile number, +1 304-768-6481. Recent customer reviews present a mixed picture of the store's services and environment.

One customer shared an experience with the bakery department. They had placed a custom cake order online through the Kroger website, selecting the Dunbar store and receiving a confirmation email. However, upon arriving to pick up the cake, they were informed by a bakery employee named Nate that the order could not be fulfilled because the store was not currently taking custom cake orders due to the absence of a cake decorator. The customer expressed disappointment at the lack of communication regarding this limitation, as they did not receive any notification via call or email. Despite this initial setback, the customer praised Nate for his friendly and helpful demeanor. Nate reportedly did his best to find a suitable alternative, offering a cake of the same flavor at a discount. While the customer appreciated Nate's efforts, they remained disappointed with the overall lack of communication from the store or the bakery manager regarding the inability to fulfill custom orders. The customer suggested that the store should either respond to emails about custom orders or disable the option on their website to prevent similar issues.

Another review expressed a concern that the "Dunbar Krogers has severely started to go downhill." This customer reported frequent issues with pickup orders having missing items, indicating a potential problem with order fulfillment accuracy. Furthermore, they raised a significant safety concern regarding panhandlers who have reportedly become prevalent in the area, even alleging instances of them breaking into car windows. This reviewer stated that customers are often "bombarded by begging" upon leaving the store and that neither the authorities nor Kroger management appeared to have taken any action to address this issue. Consequently, this customer advised caution when visiting the store, suggesting sticking to pickup orders at a minimum and always checking orders thoroughly upon completion.

Considering the platform category "Candles Near Me," Kroger stores typically carry a variety of household items, which often includes candles. These can range from basic utility candles to scented and decorative options, usually found in the home goods or general merchandise aisles. Given that Kroger is a large grocery chain, it is quite likely that the Dunbar location would also stock candles. For local users in Dunbar, WV, who are looking for "Candles Near Me," this Kroger store is a potential place to find them, alongside their regular grocery items.

The environment of the Dunbar Kroger, based on the reviews, presents a mixed impression. One customer highlighted a service issue within the bakery but also praised the individual employee's helpfulness. The other review paints a less positive picture of the external environment, citing concerns about panhandling and potential safety issues in the parking area. Inside the store, the experience might vary depending on the department, as suggested by the bakery interaction.

In terms of services, Kroger generally offers a wide range of services typical of a large grocery store, including a bakery, deli, produce section, meat and seafood counters, and grocery aisles. The Dunbar location also offers online order pickup. However, the review regarding the bakery indicates a current limitation on custom cake orders due to the lack of a cake decorator, and it also points to a need for better communication regarding service availability. The issue with missing items in pickup orders suggests a potential area for service improvement in their online order fulfillment process.

The features of Kroger include its bakery, which usually offers custom cakes (though currently limited at this location), and its availability of online grocery pickup. However, the reported issues with order accuracy and the external environment with panhandling are notable points that might affect a customer's perception of the store's overall features and convenience.

The provided reviews do not contain any information about specific promotional offers at the Kroger in Dunbar, WV. Kroger as a chain regularly offers various promotions, discounts, and loyalty programs, which are typically advertised in-store, online, and through mailers. To find out about current promotions or to inquire about the availability of specific items like candles for those searching for "Candles Near Me," it would be best to visit the store at 981 Dunbar Village Plaza, Dunbar, WV 25064, USA, or contact them at (304) 768-6481. Customers can also check the Kroger website or app for local weekly ads and promotions.

In conclusion, the Kroger in Dunbar, WV, offers grocery services including a bakery and online order pickup. While one customer praised an individual bakery employee for his helpfulness in a situation where a custom cake order could not be fulfilled due to staffing, another review raised concerns about the accuracy of pickup orders and issues with panhandling in the store's vicinity. For local users looking for "Candles Near Me," this Kroger location is a likely place to find them, but it's advisable to be aware of the recent feedback regarding order accuracy and the external environment when planning a visit.