Kohl's

Kohl's, situated at 15866 Jackson Creek Pkwy, Monument, CO 80132, USA, is a department store offering a wide array of products, including clothing, home goods, and seasonal items. For local users searching for "Candles Near Me," Kohl's typically stocks candles within its housewares or home decor sections, making it a potential place to shop. They can be contacted at (719) 488-4531 or +1 719-488-4531.

Based on the customer reviews, the environment of this Kohl's location received mixed feedback. One reviewer noted upon initial entry that the store was "clean and organized" with clear signage for customer service. However, this positive initial impression contrasts with other observations within the same review. The clearance sections, particularly housewares, were criticized for having Halloween and Fall items still priced relatively high, not reflecting typical "clearance" prices. The Christmas holiday markdowns were also noted as not being much better. While some good prices were found in clothing clearance, the overall value in clearance home goods might be questionable.

In terms of services, the experience seems inconsistent. One customer had a positive interaction with an employee named Emma at customer service, who was described as "very helpful," "expedient," and "professional" in handling returns. Emma was also accommodating in providing a refund on a gift card for in-store shopping. However, the same reviewer had a significantly negative experience at checkout with another employee, Amanda. The checkout process was described as "PAINFUL," taking almost ten minutes, with Amanda appearing unmotivated and complaining about the weather. Furthermore, there were issues with the gift card balance not being initially recognized and a discrepancy in the final amount owed, both of which required manager intervention to resolve. The reviewer also noted a lack of apology or thanks from the cashier.

A significant feature highlighted in one review was the lack of employee engagement with customers on the sales floor. The reviewer stated that "NOT ONE EMPLOYEE greeted me, or any other guest, looked up from their phones, or asked if I needed help with anything." This suggests a potential issue with customer attention and proactivity from the staff, except for the positive interaction with Emma at the customer service desk.

The checkout process also appears to be a point of concern, with long wait times due to few open lanes and a perceived lack of urgency from some staff members to assist. The reviewer recounted waiting in a growing line while a manager was on their phone and other employees in different sections did not promptly come to assist when backup was called. Some customers reportedly left due to the long wait.

Considering the "Candles Near Me" category, department stores like Kohl's typically have a home goods section where candles are often stocked. These can range from scented candles to decorative ones, and they are often featured in seasonal displays or within general home decor aisles. However, the provided reviews for this specific location do not mention the candle selection or the organization of the home goods area. The one mention of the housewares clearance section being disorganized and overpriced might suggest that the general home goods area could also have organization or pricing issues.

Features of Kohl's as a department store usually include a wide variety of merchandise, Kohl's Cash rewards, and various sales and coupons. One reviewer mentioned using Kohl's Cash and a 15% coupon, indicating that these promotional features are available. However, the issues encountered during checkout overshadowed these potential benefits for this particular customer.

One negative review also described an issue with an online order that was missing, and customer service was initially unhelpful. This points to potential problems with Kohl's online order fulfillment and customer service related to online purchases.

In summary, the Kohl's at 15866 Jackson Creek Pkwy in Monument, CO, offers a range of department store merchandise, and likely includes candles within its home goods section. While one reviewer found the store clean and organized upon entry and had a positive experience with one customer service employee, others reported issues with overpriced clearance items, a lack of employee engagement on the sales floor, long checkout lines, and unprofessional behavior from a cashier. For local users searching for "Candles Near Me," this Kohl's is a potential option, but the reported inconsistencies in service and value in some departments should be considered. It might be beneficial to visit and assess the candle selection and overall shopping experience personally.