Katz Hardware

Katz Hardware, located at 2687 Main St in Glastonbury, Connecticut (06033, USA), stands as a local hardware store serving the community. With a contact phone number of (860) 633-3551 and a mobile number of +1 860-633-3551, Katz Hardware aims to be a convenient resource for homeowners and individuals seeking various hardware, plumbing, and home improvement supplies.

In the context of the platform category "Candles Near Me," it's important to clarify that Katz Hardware, as a traditional hardware store, primarily focuses on tools, building materials, plumbing fixtures, electrical supplies, paint, lawn and garden equipment, and other general hardware items necessary for home maintenance, repair, and improvement projects. While they might stock a limited selection of household items, their core business is not centered around specialty goods like candles. Customers specifically looking for a wide variety of candles, including scented candles, decorative candles, or specific types of candles for ambiance or religious purposes, would likely find more specialized options at dedicated candle stores, gift shops, or home décor retailers that fall directly under the "Candles Near Me" category.

However, Katz Hardware could potentially carry basic utility candles, such as emergency candles or unscented pillar candles, as part of their general home supplies or emergency preparedness sections. These would serve a functional purpose rather than catering to the aesthetic or aromatic preferences of candle enthusiasts. Therefore, while Katz Hardware might tangentially offer some candle-related items, it is not a primary destination for those specifically searching within the "Candles Near Me" category for a diverse and specialized selection.

Based on available online reviews, customer experiences with Katz Hardware appear to be varied. One review mentions receiving a welcome to town coupon for $20, which was initially intended for a rake priced at $21.99. However, the customer reported a discrepancy at the register, where the item rang up at $29.99. After pointing out a forgotten price sign, the store honored the marked price. This suggests a willingness to rectify errors, albeit after customer intervention. The same review, however, expresses significant dissatisfaction with the subsequent customer service, alleging that the store then refused to honor the welcome coupon due to a perceived prior use, leading to a negative overall experience and a stated intention to shop at a larger chain store in the future.

In contrast, another customer review offers a positive perspective, highlighting the store's value for those maintaining older houses. This customer specifically praised Katz Hardware for stocking a "great assortment of replacement plumbing parts," which was described as a "godsend." Furthermore, the review mentions the ease of obtaining online troubleshooting and installation help for a replacement toilet valve from one of their suppliers, Lavelle Industries, indicating a potential connection to helpful resources beyond just the physical products available in the store. This positive feedback suggests that Katz Hardware may be particularly beneficial for homeowners requiring specific and often hard-to-find repair components, especially in areas like plumbing.

Considering these contrasting experiences, it's challenging to paint a definitive picture of the overall environment and services at Katz Hardware. The positive review suggests a store that is well-stocked with essential hardware and plumbing supplies, potentially catering to the needs of homeowners dealing with repairs and maintenance. The mention of supplier support for installation implies that Katz Hardware might have established relationships that extend beyond simply selling products, possibly offering a degree of indirect technical assistance or access to manufacturer resources.

However, the negative review raises concerns about customer service consistency and the handling of promotional offers. The issues reported regarding the price discrepancy and the refusal to honor the coupon suggest potential shortcomings in internal processes or staff training. This could lead to frustration for customers, particularly new residents attempting to utilize welcome offers or those expecting clear and consistent pricing.

To provide a more objective introduction, it's important to acknowledge both the potential strengths and weaknesses highlighted in these reviews. Katz Hardware appears to be a local hardware store that stocks a useful range of plumbing and potentially other home repair essentials, which can be particularly valuable for maintaining older properties. Their connection to suppliers might also offer added benefits in terms of product support and troubleshooting information.

On the other hand, there are indications that customer service experiences can be inconsistent, and issues related to pricing accuracy and the application of promotional offers may arise. For local users considering Katz Hardware, it would be prudent to be mindful of these potential issues and to perhaps clarify any pricing or coupon-related queries at the point of purchase.

Without further information or a broader range of reviews, it's difficult to definitively assess the overall environment and features of Katz Hardware. However, based on the available feedback, it seems to be a traditional hardware store with a focus on practical home maintenance and repair needs, particularly excelling in the area of plumbing supplies. Local users seeking such items might find it a valuable resource. Conversely, those prioritizing a seamless customer service experience and the straightforward application of promotions might approach with a degree of caution based on the negative feedback received.

In conclusion, Katz Hardware in Glastonbury, CT, offers a selection of hardware, plumbing, and home improvement supplies, potentially with a strong suit in replacement parts for older homes. While one customer praised their stock and access to supplier support, another reported significant issues with pricing accuracy and the handling of a welcome coupon, leading to poor customer service. Local users should weigh these perspectives when considering Katz Hardware for their needs. For those specifically looking for candles as their primary purchase, dedicated candle retailers would likely offer a more extensive and specialized selection.