2285 Main St, Glastonbury, CT 06033, USA
Located at 55 Oak St in Glastonbury, Connecticut, Stop & Shop is a grocery store serving the local community. They can be contacted at (860) 652-8925 or +1 860-652-8925. Customer reviews present a mixed view of this location. One customer reported a negative experience at the self-checkout line, feeling consistently profiled by the staff member on duty there. This individual perceived a pattern over several years where the staff member would go out of their way to stand behind them and their husband during checkout, leading them to conclude it might be a store policy. As a result of feeling "awful" due to this treatment, the customer stated they would not be returning and emphasized the importance of treating everyone with respect.
In contrast, another customer shared a positive interaction with a manager, believed to be named Mike. This customer had purchased food from the in-store Starbucks that unfortunately made them sick. They attempted to report this issue on three separate occasions over four weeks during subsequent shopping trips but were repeatedly told by the supervisors on duty that they needed to return and speak with someone else. Finally, upon speaking with Mike, the manager on duty made a report to the food service manager, took down the customer's phone number for potential follow-up, and apologized for the incident. The customer expressed gratitude to Mike for making them feel like a "valuable customer."
Regarding the category "Candles Near Me," as a grocery store, Stop & Shop at this Glastonbury location may offer a selection of candles. These are typically found within the home goods or general merchandise aisles of a grocery store and can include various types such as scented, unscented, household, or seasonal candles. To determine the specific types and brands of candles available, local users would likely need to visit the store.
The environment of the store is not explicitly detailed in the reviews in terms of overall cleanliness or organization. However, one review highlights a negative aspect of the self-checkout experience due to perceived profiling, which significantly impacted that customer's perception of the store's atmosphere. The other review points to a positive interaction with a specific manager who took ownership of a customer service issue related to the in-store Starbucks, suggesting that there are staff members who prioritize customer care.
Services typically offered by a grocery store like Stop & Shop include a wide range of grocery items, such as produce, meat, dairy, bakery, and frozen foods. The mention of an in-store Starbucks indicates that this location offers a food service option beyond regular groceries. Additionally, the second review's attempt to report a food-related illness suggests that there is a process for addressing customer concerns, even if the initial attempts were not successful. Stop & Shop stores may also offer services like a deli counter, prepared foods, and potentially a pharmacy, although these are not specifically mentioned in the provided reviews for this Glastonbury location.
Features of Stop & Shop generally include a broad selection of groceries, often with weekly sales and a loyalty program. For those interested in "Candles Near Me," a key feature would be the availability and variety of their candle selection within the store's merchandise. The presence of a Starbucks within the store is another notable feature of this particular location. However, the reviews primarily focus on specific customer service experiences, both negative and positive, rather than the general features of the store's offerings.
Promotional information is not mentioned in the provided reviews. To learn about any current sales or promotions at the Stop & Shop on Oak St in Glastonbury, customers would typically need to check their weekly circular, the Stop & Shop website or app, or in-store signage.
For local users in Glastonbury, CT, the Stop & Shop at 55 Oak St presents a mixed picture based on recent feedback. One customer reported feeling unfairly profiled at the self-checkout, leading them to avoid the store. Another had a positive resolution to a food-related issue thanks to the intervention of a manager named Mike. If you are searching for "Candles Near Me," this Stop & Shop is a grocery store that may carry them, but the reviews do not provide specific details about their candle selection. Potential shoppers might want to be aware of the reported issues at the self-checkout while also noting that some staff members, like the manager mentioned, are commended for their customer service.
In summary, the Stop & Shop on Oak St in Glastonbury has received both negative and positive feedback regarding customer experience. The alleged profiling at self-checkout is a serious concern raised by one customer, while the helpfulness of a specific manager in resolving a food-related issue is a positive point. For those looking for a grocery store that might also sell candles, this location is an option, but it's advisable to be mindful of the reported customer service issues in certain areas. To learn about their candle selection and any current promotions, local residents may want to visit the store.
When considering shopping at this Stop & Shop, local users might weigh the convenience of its location and the potential for finding "Candles Near Me" against the reported negative experience at the self-checkout. The positive interaction with the manager suggests that customer service issues can be addressed effectively when brought to the attention of the right personnel.