Howard's Ace Hardware

For residents of Phoenix, Arizona, Howard's Ace Hardware, located at 3111 E Indian School Rd, Phoenix, AZ 85016, USA, offers a local hardware shopping experience with a focus on customer service and a surprisingly extensive inventory. While primarily a destination for tools, building materials, and home repair essentials, Ace Hardware stores sometimes carry a variety of related items, and for those searching within the "Candles Near Me" category, they might offer utility lighters, matches, or even some decorative home accents that could complement candle use.

One customer enthusiastically shared their positive experiences at Howard's Ace Hardware, praising their "friendly customer service." This reviewer noted that the floor staff is attentive, often offering assistance if a customer appears to be looking for something. They also highlighted the ease of finding help when needed, as staff members are readily available and reportedly "super knowledgeable." A key aspect that the reviewer appreciated was the store's seemingly vast and well-organized inventory within a "moderate space," allowing them to find needed items more quickly compared to larger big-box hardware stores.

However, not all feedback was entirely positive. One customer reported a frustrating experience attempting to contact the store by phone. They awarded 2 stars based solely on the fact that the phone was answered initially, but they were then placed on hold for "more than 10min without anyone else picking up" after inquiring about the availability of a specific item. This same customer ultimately drove to the store only to find that the item they were looking for was not carried, despite several staff members being available to "help." This suggests a potential disconnect between phone communication and in-store reality.

Another brief review echoed the sentiment regarding phone communication, stating, "Might as well just show up since calling is a waste of time." This reinforces the idea that contacting the store by phone might not be the most efficient way to get information.

Considering these mixed reviews, Howard's Ace Hardware seems to excel in in-person customer service and store organization, making it a potentially pleasant place to shop if you visit the physical location. The environment is described as well-organized, allowing for efficient navigation and product location. The staff present in the store are noted to be friendly and knowledgeable, which can be particularly helpful for customers seeking advice or specific items.

In terms of services, Howard's Ace Hardware likely offers typical hardware store services such as key cutting, paint mixing, and perhaps tool rental or repair, although these are not explicitly mentioned in the provided reviews. The willingness of the floor staff to offer assistance indicates a customer-focused approach to service within the store itself.

For those interested in "Candles Near Me," a hardware store like Howard's Ace Hardware might not be the primary destination for decorative or scented candles. However, they would likely carry essential accessories for candle use, such as utility lighters and matches. Additionally, Ace Hardware stores often have a home goods or seasonal section where you might occasionally find basic candles or lanterns that could serve a similar purpose in terms of lighting or ambiance, especially during power outages or for outdoor use. Their well-organized inventory might make it easy to locate these items if they are stocked.

The features of Howard's Ace Hardware, based on the reviews, include friendly and knowledgeable in-store staff, a vast and well-organized inventory within a moderate space, and a perceived efficiency in finding needed items compared to larger stores. However, a potential drawback seems to be the reliability of phone communication.

The provided reviews do not contain any specific promotional information for Howard's Ace Hardware. Ace Hardware stores nationally and locally often have sales flyers and promotions on various items, which could include anything from tools to home goods. Local users interested in any current promotions at Howard's Ace Hardware are advised to visit the store, check their website if available, or inquire in person.

In conclusion, Howard's Ace Hardware in Phoenix appears to be a local hardware store that prides itself on excellent in-person customer service and a comprehensive, well-organized inventory. While phone communication might be an area for improvement, the experience of shopping within the store seems to be generally positive, with helpful and knowledgeable staff readily available. For those in the "Candles Near Me" category, Howard's Ace Hardware is likely a good place to find practical accessories like lighters, and you might also discover some basic lighting or home decor items that could be of interest. For the best experience, a visit to the physical store is recommended.

Local users in Phoenix can contact Howard's Ace Hardware at (602) 952-0058 or +1 602-952-0058 for any inquiries, keeping in mind the feedback regarding phone responsiveness. Visiting the store at 3111 E Indian School Rd is likely the most effective way to explore their inventory and receive assistance.