Holmes Ace Hardware

Welcome, residents of New Albany, Indiana! For your hardware and home improvement needs, Holmes Ace Hardware, located at 1905 Charlestown Rd, New Albany, IN 47150, USA, is a local option to consider. You can contact them by phone at (812) 945-6633 or via their mobile number, +1 812-945-6633.

Regarding "Candles Near Me," while Holmes Ace Hardware is primarily a hardware store, it's common for such establishments to carry a small selection of household items, which might include candles, particularly those related to home decor or emergency preparedness (like utility candles or lanterns). If you are already visiting for hardware supplies, it might be worth checking their home goods or seasonal sections to see if they have any candles available, offering a potential for a convenient, local purchase.

Based on the provided customer reviews, we can gain some insight into the experience of shopping at Holmes Ace Hardware. One customer had a very positive experience, specifically highlighting the "excellent and comprehensive" bolt selection. They also noted that the store is well-stocked and clean, with friendly and helpful staff, describing it as a "wonderful neighborhood hardware store." This reviewer acknowledged that prices might sometimes be higher but felt that the convenience of shopping locally and saving time compared to larger "box stores" justified the cost.

However, another customer shared a significantly negative experience with an online order for store pickup. This customer ordered five items listed as in stock but was later informed that one item was unavailable. The subsequent handling of the rest of the order was problematic, with the customer not receiving confirmation that it was ready for pickup as initially indicated. Upon calling the store, they were told the remaining items were likely canceled, again without notification. When the customer requested information about their order, they were informed it was out of stock and needed to be filled at the warehouse, which was not suitable for their immediate needs. The customer's request for an immediate refund was denied by the manager, who stated it could only be processed once the items arrived from the warehouse. This led the customer to perceive the customer service as poor, especially as they had chosen to support a local business. Ultimately, the customer had to cancel their order online to receive a refund and ended up purchasing the needed items from a larger retailer.

Considering the environment of Holmes Ace Hardware, the positive review describes it as "well stocked" and "clean," suggesting an organized and pleasant shopping atmosphere. As a neighborhood hardware store, it likely aims to provide a more personal and accessible experience compared to larger chain stores.

In terms of services, Holmes Ace Hardware offers in-store shopping and, as indicated by the negative review, also provides an option for online orders with store pickup. The positive review praises the helpfulness of the staff, suggesting that assistance in finding products and general advice are usually available. However, the negative review raises concerns about the efficiency of the online order fulfillment process and the responsiveness of the staff and management in resolving issues related to these orders and refunds.

Features of Holmes Ace Hardware appear to include a comprehensive bolt selection, as specifically mentioned. Being part of the Ace Hardware network, they likely have access to a wide range of hardware, tools, paint, plumbing, electrical supplies, and possibly garden and outdoor equipment. The positive review implies a good level of stock across their product categories. The willingness of staff to help customers locate items is also a notable feature mentioned by one reviewer.

The provided information does not contain details about specific current promotional information at Holmes Ace Hardware. However, Ace Hardware stores often participate in national promotions, and local stores might have their own specific deals. To find out about any current sales or special offers, you would likely need to visit the store or check their website if they have one.

Regarding "Candles Near Me," if Holmes Ace Hardware carries candles, they would likely be found within their home goods, seasonal, or possibly even automotive (emergency candles) sections. Given that hardware stores cater to a broad range of home and maintenance needs, it's plausible they might stock some basic candle types. To confirm the availability and selection of candles, it would be best to inquire directly with the store.

In summary, Holmes Ace Hardware in New Albany is a local hardware store that generally receives positive feedback for its well-stocked inventory, particularly its bolt selection, the cleanliness of the store, and the friendliness and helpfulness of its staff. Customers appreciate the convenience it offers compared to larger retailers, even if prices are sometimes a bit higher. However, one recent customer experience highlighted significant issues with online order fulfillment and customer service related to an out-of-stock order and a refund request. For local users looking for hardware and potentially "Candles Near Me," Holmes Ace Hardware is an option, but it might be wise to be aware of the mixed feedback regarding online orders and to inquire about product availability and policies, especially for online purchases, beforehand. For the most accurate information on their current inventory, services, and any promotions, you can contact them at (812) 945-6633 or +1 812-945-6633.