Dorn Ace Hardware

Welcome to Dorn Ace Hardware, situated at 1348 S Midvale Blvd in Madison, Wisconsin. As part of the Ace Hardware cooperative, Dorn Ace Hardware aims to serve the local community with a comprehensive selection of hardware, tools, home improvement supplies, and helpful service. For residents of Madison and the surrounding areas, a hardware store can be a go-to place for various needs, and we will also explore if they might offer items related to "Candles Near Me."

You can contact Dorn Ace Hardware by calling (608) 274-2511 or +1 608-274-2511. Feel free to reach out with any inquiries about their inventory, services, or store hours.

Regarding "Candles Near Me," hardware stores typically do not have a primary focus on candles. However, larger hardware stores, or those with a more extensive home goods section, might carry a limited selection. These could include utility candles (like emergency candles or citronella candles for outdoor use), or occasionally some decorative or scented candles, especially around seasonal periods. It is less likely to be a significant part of their inventory compared to home goods stores or department stores, but it's not entirely out of the question that Dorn Ace Hardware might stock some form of candles. To confirm, checking their home organization or seasonal aisles, or a direct inquiry, would be advisable.

To provide an objective understanding of the customer experience at Dorn Ace Hardware, let's examine the feedback from real customers. One reviewer shared a highly positive experience, highlighting the helpfulness and tenacity of the staff. They recounted a situation where their husband and they came in late on a Sunday with a broken key for an old semi-truck. Despite the key being in two pieces, the staff patiently searched for the appropriate blank for several minutes and successfully made a replacement key that worked. The reviewer gave "kudos for their tenacious willingness to help!"

In contrast, another reviewer reported a negative experience related to the Ace Rewards member specials. They stated that Dorn Ace Hardware did not honor these specials. According to the review, the manager, Ogla, could not provide a logical explanation, simply stating that she doesn't make the rules but was able to enforce the store's unique rule without consideration. This customer then found another Ace Hardware store that did honor the Ace Rewards offer without hesitation and chose to spend their money there, ending their review with "Happy Holidays," seemingly with a hint of sarcasm given the context.

Considering these two reviews, it appears that Dorn Ace Hardware has staff who are willing to go above and beyond to assist customers with specific needs, as demonstrated by the key replacement success. However, there might be inconsistencies or issues with adhering to the broader Ace Rewards program, which could lead to customer dissatisfaction, as seen in the second review.

In terms of the environment of Dorn Ace Hardware, you can generally expect a well-organized store with different sections for tools, hardware, paint, plumbing, electrical supplies, lawn and garden, and possibly some home goods. Ace Hardware stores often aim for a friendly and helpful atmosphere, with staff available to assist customers with their projects and needs. The positive review regarding the key indicates that at least some of the staff at Dorn Ace Hardware are indeed helpful and willing to put in the effort to solve customer problems.

Features of Dorn Ace Hardware would typically include a wide selection of hardware and tools, paint mixing services, key cutting (as highlighted in the positive review), and potentially services like screen repair or propane exchange. Being part of the Ace Hardware cooperative often means a focus on knowledgeable service and a good range of quality brands.

Regarding promotional information, Ace Hardware as a chain often has sales, promotions, and the Ace Rewards program. The negative review suggests that while these exist at the corporate level, Dorn Ace Hardware might not always participate or honor them in the way customers expect. To learn about any specific promotions or their participation in the Ace Rewards program, it would be best to inquire directly with the store or check their local advertisements if available.

In conclusion, Dorn Ace Hardware in Madison, WI, appears to have helpful staff who are willing to go the extra mile for customers, as evidenced by the positive key-making experience. However, there may be issues with the consistent application of the Ace Rewards program, as reported by another customer. As a hardware store, their primary focus is on tools and home improvement supplies, so the availability of "Candles Near Me" would likely be limited. For local users needing hardware or tools, Dorn Ace Hardware is a conveniently located option, but it may be prudent to inquire about their policies regarding Ace Rewards before making purchases based on those offers.