Ace Hardware & Paint

Welcome to Ace Hardware & Paint, located at 14760 Pennock Ave in Apple Valley, Minnesota. As part of the Ace Hardware cooperative, this store aims to serve the local community with a variety of hardware supplies, tools, paint, and potentially other home-related items. For local users in Apple Valley, Ace Hardware & Paint positions itself as an alternative to larger big-box stores, often emphasizing knowledgeable service and a focus on meeting the specific needs of homeowners and DIY enthusiasts. When considering the platform category "Candles Near Me," hardware stores may sometimes carry candles, particularly within sections related to home décor, outdoor living (citronella candles), or general household items.

However, recent customer reviews present a somewhat mixed picture of the experience at this particular Ace Hardware & Paint location. One customer, a first-time homeowner, initially visited seeking expert advice on purchasing a lawnmower. During a weekend visit, they found a salesperson who admitted a lack of knowledge about the products and suggested returning on Monday for assistance from someone more knowledgeable. Upon returning on Monday, the customer did find a team member who was very helpful in choosing the right lawnmower. This suggests that there are knowledgeable staff members available, although perhaps not at all times.

This same customer also signed up for the Ace Rewards program but encountered an issue at checkout where their account was not found, and they were advised to return another day. This inconvenience, coupled with a perceived difficulty in completing a $500 lawnmower purchase, led to frustration. Contacting customer service did not resolve the issue, as they were told that since the store is independently owned, there was nothing they could do at the corporate level. This experience led the customer to express a reluctance to return, despite a desire to support local businesses over big-box stores.

In a more recent update from another customer, dated April 21, 2025, further issues were highlighted. This customer had trees fall in their backyard and intended to purchase a Stihl MS250 chainsaw. They were offered a $10 gift card by customer service but had not received it a week later. Additionally, they reported receiving zero Ace Rewards points for a lawnmower purchased through the Ace app, and customer service informed them it would take ten days for the points to appear. This delay prevented them from using any accumulated rewards for the urgently needed chainsaw, leading to their decision to return their order and shop elsewhere, citing a lack of reason to invest in Ace Rewards.

Another long-time customer shared a past positive sentiment, stating they "used to really enjoy going to the Ace Hardware in Apple Valley" as their go-to place for advice on tools and project help, preferring it over big box stores. However, their current experience has changed due to the presence of "Anderson Windows and Doors" salespeople near the exit. This customer now actively avoids the store if they see these "annoyingly pushy salesmen," who they encounter every time they leave. This suggests that a third-party vendor operating within or adjacent to the store is negatively impacting the shopping experience for some customers.

Despite this issue with the third-party vendor, the long-time customer noted, "Always a great store otherwise," indicating that the core offerings and atmosphere of the hardware store itself were generally positive in the past.

Considering the platform category "Candles Near Me," Ace Hardware stores typically carry a selection of household items that might include candles. These could range from utility candles for power outages to citronella candles for outdoor use, and sometimes even scented candles within their home and garden sections. Given the "Hardware & Paint" designation of this particular store, their primary focus is likely on these core categories, but it is still possible they stock some form of candles. Local users in Apple Valley looking for "Candles Near Me" might find it worthwhile to check their home goods or seasonal aisles.

For local users in Apple Valley, Ace Hardware & Paint at 14760 Pennock Ave offers the potential for knowledgeable advice, at least from some team members, and aims to be a local alternative to larger chains. However, recent experiences indicate potential issues with the Ace Rewards program and inconsistencies in customer service follow-through. Additionally, the presence of pushy third-party salespeople at the exit has become a deterrent for at least one long-time customer.

If you are looking for a hardware store in Apple Valley and value supporting a local business, Ace Hardware & Paint is an option. However, it would be prudent to be aware of the reported issues with rewards and the potential for encounters with third-party vendors. For those specifically looking for "Candles Near Me," it might be best to call ahead to inquire about their current stock.

To get more information on their product offerings, including candles, or to inquire about the Ace Rewards program and its functionality at this specific location, local users can contact the store directly at (952) 432-1004 or +1 952-432-1004.

In summary, Ace Hardware & Paint in Apple Valley offers:

• Potential access to knowledgeable staff for hardware and paint advice.
• A local alternative to big-box stores.
• The Ace Rewards program.

However, customers have reported:

• Inconsistencies in staff knowledge.
• Issues with the Ace Rewards program not working smoothly at the store level.
• Negative experiences with pushy salespeople from Anderson Windows and Doors near the exit.
• Lack of follow-through on customer service promises (e.g., gift cards).

Local residents seeking a hardware store and potentially "Candles Near Me" should weigh these factors when considering a visit to this Ace Hardware & Paint location.