Macy's

For residents across Michigan, a visit to Macy's at Twelve Oaks Mall in Novi represents more than just a shopping trip; it's an experience. As one of America's most iconic department stores, Macy's has long been synonymous with quality, variety, and a touch of retail magic. The Novi location upholds this esteemed tradition, offering a vast array of products ranging from the latest fashion trends for the entire family to luxurious beauty essentials and stylish home decor. It's a place where you can easily spend hours, discovering everything from a perfect outfit for a special occasion to that ideal gift for a loved one.

What truly sets Macy's apart, especially for local Michigan shoppers, is its commitment to providing an unparalleled customer service experience. Reviews consistently highlight the dedication and genuine helpfulness of the staff, transforming routine shopping into a delightful interaction. Whether you're seeking expert advice on finding the perfect suit or need assistance navigating the extensive beauty counters, the team at Macy's Novi strives to make every customer feel valued and well-assisted. This personalized approach fosters a refreshing environment where shopping feels less like a task and more like a collaborative journey to find exactly what you need.

This article will delve into the various aspects that make Macy's in Novi a prime shopping destination for Michiganders. We will explore its convenient location within the bustling Twelve Oaks Mall, detail the extensive range of departments and services offered, highlight the key features that enhance the shopping experience, discuss the frequent promotions and loyalty programs, and ultimately, explain why this beloved department store is perfectly suited to the diverse needs of our local community in Michigan. Get ready to rediscover the joy of department store shopping.

Macy's in Novi is strategically situated at 27550 Novi Rd, Novi, MI 48377, USA. This address places it as a prominent anchor store within the renowned Twelve Oaks Mall, one of Michigan's largest and most popular shopping centers. The location on Novi Road ensures excellent accessibility for residents throughout Novi, the greater Detroit metropolitan area, and beyond in Southeast Michigan.

Twelve Oaks Mall's location just off major expressways like I-96 and M-5 makes it exceptionally easy to reach by car from various parts of the state. The mall itself offers extensive parking facilities, including multi-level parking decks, ensuring that visitors can typically find convenient parking even during peak shopping seasons. This abundance of parking is a significant advantage for Michigan shoppers, making a visit to Macy's a hassle-free experience. For those utilizing public transportation, SMART (Suburban Mobility Authority for Regional Transportation) bus routes likely serve the Novi area and the vicinity of Twelve Oaks Mall, providing options for reaching the department store without a personal vehicle. Its integration within a major shopping mall also means that Macy's is part of a larger retail ecosystem, allowing customers to easily combine their trip with visits to other stores, dining options, or entertainment venues within the mall. This prime and accessible location firmly establishes Macy's Novi as a central retail hub for Michiganders.

Macy's at Twelve Oaks Mall offers an extensive range of products and services, characteristic of a full-service department store, catering to a wide array of customer needs.

• Women's Fashion: A comprehensive selection of apparel including sportswear, dresses, activewear, suits, maternity wear, petite sizes, plus sizes, intimates, and sleepwear from a multitude of brands.
• Men's Fashion: A diverse range of clothing from activewear and sportswear to suits, dress shirts, and basics, also including big & tall sizes.
• Shoes: Extensive departments for women's, men's, and children's footwear, encompassing athletic shoes, boots, sandals, heels, and casual shoes from popular brands.
• Beauty & Fragrance: A vast array of cosmetics, skincare, and fragrances from renowned brands, including services like Benefit Brow Bar and in-store beauty services focused on makeup application and skincare routines.
• Jewelry & Watches: Fine jewelry, fashion jewelry, watches, and a dedicated bridal and gift registry service for special occasions.
• Handbags & Accessories: A wide selection of handbags, wallets, sunglasses (including Sunglass Hut within the store), hats, scarves, and other fashion accessories.
• Home Goods: An extensive range of items for the home, including bedding, bath linens and accessories, kitchenware, small appliances, furniture, mattresses, home decor, and luggage.
• Kids & Baby: Apparel, shoes, and accessories for infants, toddlers, and older children.
• Services & Amenities:
  • Personal Stylist: Offering personalized fashion advice and shopping assistance.
  • Alterations: On-site alteration services for clothing purchased in-store.
  • Wedding & Gift Registry: Comprehensive registry services for weddings and other special events.
  • Curbside & In-Store Pickup: Convenient options for retrieving online orders.
  • LensCrafters Optical: An in-store optical shop offering eye exams and a wide selection of eyewear.
  • Hair Salon: A full-service hair salon available on the third floor.
  • Ear Piercing: Offered within the store.
  • Family Restroom: Available for convenience.

Macy's in Novi offers several distinctive features and highlights that elevate the shopping experience for Michigan residents:

• Exceptional Customer Service: As highlighted by customer reviews, the staff at Macy's Novi, exemplified by individuals like Alayna, Deborah, and Melanie, consistently go above and beyond. Their willingness to stay late, spend "literally hours" assisting customers, provide "extremely patient" guidance, and offer "great service" demonstrates a strong commitment to customer satisfaction. This level of dedication is a significant highlight, making shopping a more personal and enjoyable endeavor.
• Extensive Brand Selection: Macy's is known for carrying a wide array of popular and prestige brands across all its departments. This includes fashion powerhouses like Ralph Lauren, Calvin Klein, Michael Kors, Levi's, and Nike, as well as leading beauty brands such as Clinique, Estée Lauder, and MAC, ensuring shoppers have access to their favorite labels.
• Comprehensive Product Categories: Beyond just clothing, the Novi store's offerings span beauty, shoes, jewelry, home goods, furniture, and mattresses, making it a true one-stop shop. This breadth of products caters to virtually every aspect of a shopper's needs.
• In-Store Services & Conveniences: The availability of services such as a personal stylist, alterations, a hair salon, LensCrafters, and a wedding & gift registry adds immense value. These on-site conveniences save time and provide specialized assistance, enhancing the overall shopping journey.
• "Last Act" Clearance Sections: Macy's typically features "Last Act" sections within departments, offering significant discounts on clearance items. This provides an excellent opportunity for Michiganders to find bargains on quality merchandise.
• Conscious Beauty Program: Macy's is relaunching its "Conscious Beauty" program, which highlights products that meet rigorous standards for conscious ingredients, cruelty-free practices, vegan formulations, and sustainable packaging. This feature appeals to environmentally and ethically conscious consumers in Michigan.
• Integration with Twelve Oaks Mall: Being an anchor store in one of Michigan's largest malls means shoppers can combine their Macy's visit with other retail experiences, dining, and entertainment, making for a full day out.

Macy's is well-known for its frequent promotions, sales events, and loyalty programs, providing ample opportunities for Michigan shoppers to save on their purchases. The Novi location participates in these national initiatives, ensuring locals have access to significant deals.

• Macy's Star Rewards Program: This tiered loyalty program (Bronze, Silver, Gold, Platinum) allows members to earn points on every purchase, which convert into Star Money rewards that can be redeemed for discounts. Higher tiers offer enhanced benefits such as free shipping, birthday surprises, and priority customer service.
• Macy's Coupons & Promo Codes: The store frequently issues percentage-off coupons (e.g., 15%, 20%, 25% off) that can be used both online and in-store. These often apply to a wide range of departments, though some exclusions (like certain beauty brands) may apply.
• Limited-Time Specials & Flash Sales: Macy's regularly features "Limited-Time Specials" and "Flash Sales" that offer deep discounts on specific products or categories for a brief period. These are often announced online and in-store.
• Seasonal & Holiday Sales: Shoppers can anticipate major sales events throughout the year, including Black Friday, Cyber Monday, Friends & Family, Memorial Day, Labor Day, and holiday clearance events. These sales often feature doorbuster deals and significant markdowns across all departments.
• Clearance & "Last Act" Sections: Dedicated clearance areas within each department, often labeled "Last Act," provide continuous opportunities to find discounted merchandise.
• Mastercard Cash Back Offers: Occasionally, Macy's partners with payment providers like Mastercard to offer cash-back incentives on qualifying in-store purchases, as seen with some current promotions (e.g., $10 cash back when spending $100 or more).
• Wedding & Gift Registry Discounts: Couples utilizing Macy's wedding registry often receive completion discounts on unpurchased items after their event, encouraging them to buy remaining items at a reduced price.

To stay informed about the latest promotions and special offers at Macy's Novi, Michigan residents are highly encouraged to:

• Sign up for the Macy's Star Rewards program and Macy's email newsletters.
• Download the Macy's mobile app for app-exclusive deals and personalized offers.
• Regularly check the "Deals & Coupons" section on Macys.com.
• Visit the Novi store frequently to see in-store promotions and signage.

For those in the Michigan region looking to connect with Macy's in Novi for inquiries, store hours, or to plan a visit, here is the direct contact information:

Address: 27550 Novi Rd, Novi, MI 48377, USA

Phone: (248) 344-6800

Mobile Phone: +1 248-344-6800

Current Operating Hours (as of June 2025 - typical mall hours):

• Monday - Thursday: 10:00 AM - 9:00 PM
• Friday - Saturday: 10:00 AM - 10:00 PM
• Sunday: 11:00 AM - 7:00 PM

It is always recommended to check Macy's official website or call the store directly for the most up-to-date hours, especially around holidays or for specific department timings, as these can sometimes vary.

Macy's in Novi stands out as an exceptionally suitable and valuable shopping destination for locals across Michigan for numerous compelling reasons. Its prime location within the highly accessible Twelve Oaks Mall makes it a convenient and central hub for all types of shopping needs, whether you're coming from close by in Novi or from further reaches of Southeast Michigan. The ease of access, combined with ample parking, minimizes any potential stress associated with visiting a large retail establishment.

More importantly, the store's unwavering commitment to exceptional customer service truly sets it apart. As highlighted by glowing customer reviews, the staff members are not just employees; they are dedicated professionals who genuinely care about providing a positive and helpful experience. This level of personalized attention, from finding the perfect suit to assisting with wedding registries, transforms a simple shopping trip into a memorable and enjoyable interaction, fostering a sense of loyalty among Michigan patrons.

Furthermore, the vast and diverse product offerings – encompassing fashion for the entire family, high-end beauty products, extensive home goods, and even furniture – mean that Macy's is truly a one-stop shop. This breadth of selection, coupled with the frequent promotions, sales events, and the rewarding Star Rewards program, ensures that Michiganders can consistently find quality products at competitive prices. The integration of various in-store services, such as personal styling, alterations, and even an optical center and hair salon, adds another layer of convenience and value. For anyone in Michigan seeking a comprehensive, high-quality, and customer-centric shopping experience, Macy's in Novi stands as a pillar of retail excellence and a cherished local resource.