Dillard's

For residents of Richmond and the wider Virginia community, Dillard's at Short Pump Town Center stands as a premier destination for all their department store needs. Located at 11824 W Broad St, this Dillard's location is a hub for fashion, beauty, home goods, and so much more, offering a sophisticated and comprehensive shopping experience. It's a place where you can find everything from the latest designer apparel and accessories to high-end cosmetics and elegant home furnishings, making it a go-to for personal indulgences, thoughtful gifts, and essential household items.

Dillard's has long been known for its commitment to offering a wide selection of national and exclusive brands, catering to diverse tastes and preferences. For Virginians, this means access to a broad spectrum of products under one roof, simplifying the shopping process. Beyond the extensive merchandise, the store is also highlighted for its potential for exceptional customer service, particularly in specialized departments like fragrances, where highly knowledgeable associates go above and beyond to assist customers.

The experience at Dillard's is designed to be more than just a transaction; it's an opportunity to discover new trends, find timeless pieces, and receive personalized attention. Whether you're a loyal customer or a first-time visitor, the aim is to provide a seamless and enjoyable shopping journey. This focus on variety, quality, and attentive service positions Dillard's as a valuable retail asset for the local community in Richmond.

Dillard's is conveniently located at 11824 W Broad St, Richmond, VA 23233, USA. This address places it squarely within the popular Short Pump Town Center, one of the premier open-air shopping malls in the Richmond metropolitan area. This strategic location makes it incredibly accessible for residents across Richmond and the surrounding counties in Virginia.

Short Pump Town Center is known for its excellent connectivity via major roadways, including West Broad Street, which is a significant commercial artery in the region. This ensures a straightforward drive for most visitors, regardless of where they are coming from within the greater Richmond area.

A key advantage of its mall location is the abundance of parking. Short Pump Town Center offers extensive surface parking and often multi-level garages, making it easy for shoppers to find a convenient spot close to the Dillard's entrance, which greatly enhances the overall shopping experience.

While specific GRTC public transportation routes that directly serve Short Pump Town Center should be verified with the transit authority, major retail hubs of this scale are typically integrated into public transport networks, providing an alternative for those who prefer not to drive. This ensures broad accessibility for the local Virginia population.

Furthermore, being situated within Short Pump Town Center means that a visit to Dillard's can be part of a larger shopping excursion. Customers can easily browse other high-end and popular retail stores, enjoy a meal at one of the mall's many restaurants, or even catch a movie, making it a comprehensive destination for a day out in Richmond.

Dillard's at Short Pump Town Center provides a wide array of services designed to enhance the customer shopping experience, extending beyond just offering merchandise. These services cater to various needs, from personal styling to specialized product care:

• Extensive Departmental Shopping: Dillard's is a full-service department store, featuring a vast selection across multiple categories, including:
  • Clothing: For men, women, juniors, and kids, offering a wide range of styles from casual wear to formal attire, including specific brands like Levis, Free People, Calvin Klein, Eileen Fisher, DKNY, North Face, L.L. Bean, Hugo Boss, and many more.
  • Shoes: A comprehensive footwear department for all ages and occasions.
  • Beauty & Fragrance: A large selection of cosmetics, skincare, and perfumes from numerous brands (e.g., Clinique, MAC, Anastasia Beverly Hills, Dior, Tom Ford, Creed, Parfums de Marly), often with dedicated beauty advisors.
  • Home & Bed & Bath: Offering everything from dinnerware and glassware (including brands like Waterford Crystal) to bedding, bath essentials, and home decor, even featuring popular items like Stanley products.
  • Accessories: Including designer handbags (sometimes vintage luxury items like Louis Vuitton, Gucci, Prada), jewelry, and sunglasses.
  • Lingerie & Sleepwear: A broad selection for comfort and style.
• Personalized Beauty Services: Including free beauty services, beauty consultations, and makeovers, often provided by brand-specific beauty advisors. Fragrance sampling is also a key service in this department.
• Bra Fitting: Professional bra fitting services are available within their sleepwear and lingerie section to ensure comfort and proper fit.
• Custom Suiting & Tailoring: For a perfect fit, Dillard's often offers custom suiting services and tailoring for purchased apparel.
• Wedding & Baby Registry: Comprehensive registry services to help build the perfect gift list for life's significant milestones.
• Watch Adjustments: Services for adjusting watch bands and potentially other minor repairs.
• Gift Wrapping: Convenient gift wrapping services, often praised for their presentation, for purchases made in-store.
• Shoe Fittings: Expert assistance with shoe sizing and fitting to ensure comfort and suitability.
• Customized Gift Baskets: Especially available in Kids & Beauty departments, allowing for personalized gifting.
• Buy Online, In-Store/Curbside Pickup: Modern shopping conveniences allowing customers to order online and pick up at the store.
• Jewelry Soldering: Some Dillard's locations offer minor jewelry repair services, such as soldering.
• Returns: A clear and efficient return policy for customer satisfaction.

Dillard's at Short Pump Town Center boasts several prominent features and highlights that make it a compelling and often preferred shopping destination for locals in Virginia. These attributes contribute significantly to its reputation and customer loyalty:

• Exceptional Customer Service (Department-Specific): A standout highlight, as evidenced by customer reviews, is the personalized and expert service, particularly within the beauty and fragrance departments. Associates like Abby and Lilly are praised for their "excellent service," patience, "extensive knowledge of perfume notes," generosity with samples, and going above and beyond to notify customers of sales and provide VIP treatment. This level of dedication fosters strong customer loyalty.
• Vast Selection of High-End and Designer Brands: Dillard's offers an impressive array of fashion, beauty, and home brands. This includes popular apparel lines, luxury fragrance houses (e.g., Creed, Tom Ford, Parfums de Marly), and home goods from quality manufacturers, ensuring a wide choice for discerning shoppers.
• Comprehensive Fragrance Department: The expanded fragrance department is a significant draw, offering a diverse "collection" where customers can find "Any Brand, Any Flavor" of perfumes and colognes. The availability of knowledgeable staff for scent selection and generous samples is a key differentiator.
• Personalized Communication and Outreach: Exemplified by staff members who proactively inform loyal customers about "upcoming sales events" and "freebies," this personalized approach builds strong relationships and ensures customers don't miss out on valuable offers.
• In-Store Events and Promotions: Dillard's frequently hosts events, such as special sales days where early customers receive coupons or additional benefits, creating exciting shopping opportunities.
• Gift Wrapping and Presentation: The store offers gift wrapping services, often highlighted for their high quality and "amazing" presentation, making Dillard's a convenient choice for purchasing and preparing gifts.
• Exclusive Credit Card Benefits: The Dillard's credit card (now with Wells Fargo) offers loyalty benefits, including a welcome shopping pass, points accumulation for purchases, and rewards certificates or shopping passes, enhancing value for frequent shoppers.
• "Buy Online, Pick Up In Store" Convenience: This modern feature allows customers to shop digitally and pick up their items quickly and easily, blending online convenience with the benefits of a physical store.

Dillard's at Short Pump Town Center frequently offers a variety of promotions and special offers designed to provide value to its customers. These range from credit card benefits to seasonal sales and brand-specific incentives. For residents of Virginia looking to make the most of their shopping experience, keeping an eye on these opportunities is key.

Common promotions and special offers at Dillard's include:

• Dillard's Credit Card Rewards: This is a cornerstone of their promotional strategy.
  • Welcome Shopping Pass: New Dillard's Credit Card (or Mastercard) account holders can earn a 10% off welcome shopping pass with their first statement when they make $100 in purchases on the day they are approved (with a maximum $100 discount).
  • Earn Points: Cardholders earn 2 points for every $1 spent on qualifying purchases at Dillard's. Dillard's Mastercard holders also earn 2 points per $1 at U.S. gas stations and supermarkets, and 1 point per $1 on all other purchases.
  • Rewards Certificates/Shopping Passes: For every 1,500 points earned, customers can choose between a 10% off One-Day Shopping Pass or a $10 off Rewards Certificate, valid for eligible purchases at Dillard's.
  • Elite Status: Customers spending $2,000 or more in a calendar year may achieve Elite status, which can unlock additional benefits.
• Brand-Specific Gifts with Purchase: Especially prevalent in the beauty and fragrance departments, Dillard's frequently offers "Free Gift with Purchase" promotions (e.g., a "Free 6-Piece Gift with Any $50 Clinique Purchase"), encouraging customers to explore new products from their favorite brands.
• Departmental Sales Events: The store regularly holds sales across various departments, including clothing, shoes, home, and beauty. These can be percentage-off deals, clearance events, or multi-buy offers.
• Special In-Store Events: As highlighted in customer reviews, Dillard's may host special events where early customers receive coupons or "freebies," creating an exciting atmosphere and rewarding loyal shoppers.
• Seasonal Promotions: Leading up to holidays (like Father's Day, as mentioned in a review) or during seasonal changes, the store will often curate specific product assortments and promotions to align with these periods.
• "Spend & Get" Offers: Like the example mentioned in a review, where customers spending a certain amount (e.g., $100) received a credit back (e.g., $25) to use on same-day purchases, providing immediate savings.

To ensure you don't miss out on the best deals, Virginia shoppers are encouraged to visit the Dillard's website, sign up for their emails, or speak with knowledgeable sales associates like Lilly who keep customers informed about "upcoming sales events."

For residents in Virginia looking to connect with Dillard's at Short Pump Town Center in Richmond, here is the direct contact information:

Address: 11824 W Broad St, Richmond, VA 23233, USA

Phone: (804) 253-0182

Mobile Phone: +1 804-253-0182

These phone numbers connect directly to the local Dillard's store at Short Pump Town Center. It is recommended to call this number for specific inquiries about in-store stock, department availability, or to speak with a particular sales associate if you have a pre-existing relationship, as highlighted in customer reviews. For general corporate inquiries, Dillard's also has a customer call center (e.g., 1-800-345-5273 for general customer service or 1-833-773-0029 for Dillard's Credit Card assistance), but for local store matters, the direct line is best.

Additionally, Dillard's maintains an online presence, including their official website, where you can find store hours, check for in-store availability of products, manage your Dillard's credit card, and explore current promotions. Checking their website or the Short Pump Town Center's directory for the most up-to-date operating hours, especially during holidays, is always a good practice before planning your visit.

For residents of Richmond and the broader Virginia community, Dillard's at Short Pump Town Center is an exceptionally suitable and valuable shopping destination. Its comprehensive offerings, coupled with a focus on customer experience, cater directly to the needs and preferences of local shoppers.

Firstly, the prime location within the accessible and popular Short Pump Town Center makes Dillard's incredibly convenient. With ample parking and easy road access, locals can seamlessly incorporate a visit into their day, whether for a quick pick-up or a leisurely Browse session. This accessibility, combined with the ability to consolidate various shopping needs under one roof, is a significant time-saver for busy Virginians.

Secondly, the sheer breadth of merchandise at Dillard's is a major draw. From an extensive selection of fashion for all ages and genders to a well-stocked beauty department featuring luxury fragrances, and a diverse home goods section, locals can find nearly anything they need for their personal style, home, or gifting occasions. The ability to discover "Any Brand, Any Flavor" in fragrances, as well as renowned brands in apparel and home, provides unmatched variety.

Finally, and perhaps most importantly, the potential for exceptional, personalized customer service truly sets Dillard's apart for locals. As highlighted by glowing reviews, dedicated sales associates who offer "excellent service," deep product knowledge, generous samples, and even proactive communication about sales cultivate a sense of VIP treatment. This level of attentive service transforms a shopping trip into a delightful and highly personalized experience, fostering strong loyalty within the Virginia community. For those seeking quality products, convenience, and a personalized touch, Dillard's in Richmond is an ideal and highly suitable choice.