Dillard's

For decades, Dillard's has been a beloved institution in the retail landscape of Oklahoma, and its presence at Penn Square Mall in Oklahoma City continues that tradition. Located at 1901 Northwest Expy #1001, Oklahoma City, OK 73118, Dillard's stands as a premier department store, offering a vast array of products that cater to almost every aspect of a local Oklahoman's lifestyle. From the latest fashion trends for men and women to beauty essentials, home furnishings, and gifts, Dillard's provides a comprehensive and elevated shopping experience all under one roof.

This article aims to provide a clear, engaging, and informative overview of what makes Dillard's at Penn Square Mall a significant point of interest for residents of Oklahoma City. We'll explore its strategic location within a major shopping hub, the extensive range of services and products it offers, and the standout features that define its appeal. While customer experiences, such as the one regarding a specific return policy, can sometimes vary, Dillard's generally prides itself on customer service and a wide selection, striving to be a reliable and enjoyable destination for shoppers. For locals, this Dillard's offers convenience, variety, and the opportunity for a personalized retail journey.

Department stores like Dillard's serve a unique purpose in a community. They provide a central location for diverse shopping needs, from outfitting the entire family to furnishing a home or finding the perfect gift. The Dillard's at Penn Square Mall exemplifies this, positioning itself as a cornerstone for Oklahoma City's retail landscape, where quality and selection meet comprehensive service.

Dillard's in Oklahoma City is strategically located at 1901 Northwest Expy #1001, Oklahoma City, OK 73118, USA, serving as a key anchor store within the prominent Penn Square Mall. This places it at the bustling intersection of Northwest Expressway and Pennsylvania Avenue, directly alongside I-44, making it one of the most accessible and central shopping destinations in the Oklahoma City metropolitan area.

Accessibility to this Dillard's location is excellent for a wide range of Oklahomans. Its position within Penn Square Mall means ample parking is available, accommodating a large volume of shoppers even during peak seasons. The mall itself is a major transportation hub, with well-maintained road networks leading directly to it, simplifying the journey from various parts of Oklahoma City and surrounding communities. For those utilizing public transportation, routes often serve major shopping centers like Penn Square Mall, though specific route availability should be checked with local transit authorities.

The Dillard's store is integrated into a two-level regional shopping center, allowing for a seamless shopping experience where customers can easily move between Dillard's and other mall retailers. This prime location not only makes it easy to find but also convenient for combining a Dillard's visit with other shopping or dining excursions at Penn Square Mall, which is also home to Oklahoma City's only Apple store, the Lego Store, and a variety of other popular shops and eateries.

Dillard's at Penn Square Mall in Oklahoma City offers a comprehensive suite of services designed to enhance the shopping experience and cater to a wide range of customer needs beyond just retail sales:

• Extensive Retail Departments: The core offering is a vast selection of merchandise across numerous departments, including:

  • Clothing: For women, men, and children, covering various styles from casual wear to formal attire, including dresses, suits, swimwear, and activewear.
  • Shoes: A wide array of footwear for all ages and occasions.
  • Accessories: Handbags, jewelry, watches, sunglasses, belts, scarves, and hats.
  • Beauty: Cosmetics, skincare, fragrances, and bath & body products from numerous prestige and mass-market brands.
  • Home: Furniture, bedding, bath essentials, kitchenware, home decor, and small appliances.
  • Kids: Apparel, toys, and other children's items.

• Personalized Beauty Services:

  • Free Beauty Consultations: Beauty experts are available to provide personalized consultations, helping customers with skincare concerns, makeup application techniques, and finding signature fragrances.
  • Fragrance Sampling: Explore a curated collection of scents with free samples to help find the perfect fragrance.
  • Fragrance Bottle Engraving: Complimentary engraving services on select fragrance brands (e.g., Armani or YSL) for a personal touch.

• Custom Apparel Services:

  • Custom Suiting & Tailoring: Expert services for men's tailored appointments, ensuring a perfect fit and personalized style.
  • Bra Fitting: Professional bra fitting services to ensure comfort and confidence with the perfect fit.
  • Shoe Fittings: Assistance with minor tweaks for a perfect fit, ensuring footwear is comfortable and complementary.

• Registry Services:

  • Wedding & Baby Registry: Comprehensive registry services to help celebrate life's milestones, allowing guests to choose thoughtful, high-quality gifts.

• Convenience Shopping Options:

  • Buy Online, In-Store/Curbside Pickup: Shop from home and conveniently pick up purchases at the store, with curbside options available.
  • Returns: A clear return policy is in place for customer satisfaction, though as noted in a review, having tags attached is generally expected, even if not explicitly stated on all receipts.

• Gift Services:

  • Gift Wrapping: Professional gift wrapping services to make each package special.
  • Customized Gift Baskets: Curated gift baskets available in Kids & Beauty departments, offering delightful and charming selections.

• Jewelry & Watch Services:

  • Watch Adjustments: Services for adding or removing links to ensure a flawless fit for timepieces.
  • Jewelry Soldering: Repair services for jewelry.

• Optical Services:

  • Sunglass Adjustments & Cleaning: Ensuring sunglasses fit perfectly for optimal comfort and style.

Dillard's at Penn Square Mall in Oklahoma City offers several key features and highlights that position it as a premier shopping destination for locals:

• Anchor Store in Penn Square Mall: Its prominent location as an anchor within one of Oklahoma City's leading regional shopping centers provides significant convenience and draws a large customer base. Shoppers can access a wide array of other stores and amenities within the mall, making it a central point for a comprehensive shopping trip.

• Broad and Deep Product Assortment: Dillard's is known for its extensive selection across multiple categories—from fashion for the entire family to beauty, accessories, and home furnishings. This vast inventory, including both popular brands and exclusive lines, ensures that customers can find almost anything they need in one location, catering to diverse tastes and preferences.

• Emphasis on Customer Service: Despite individual challenging experiences (like the return issue mentioned in a review), Dillard's generally aims for high standards of customer service. The positive review highlighting Gil's "very friendly and helpful" assistance with exchanges and purchases demonstrates their commitment to providing the "example of customer service consumers look for." This focus on helpful staff, like offering to check on customers and promptly assisting with transactions, is a significant highlight.

• Comprehensive In-Store Services: Beyond retail, Dillard's offers numerous value-added services. These include personalized beauty consultations, bra fittings, custom suiting and tailoring, watch adjustments, gift wrapping, and wedding/baby registries. These specialized services enhance the shopping experience and provide solutions for various customer needs that go beyond just buying a product.

• Seamless Multi-Channel Shopping: The option for "Buy Online, In-Store/Curbside Pickup" is a major convenience, allowing locals to shop from home and pick up their items efficiently at the store. This flexibility caters to modern shopping habits and busy schedules.

• Frequent Sales and Promotions: Dillard's regularly offers sales and promotions across its departments, including significant discounts on clearance items and special gifts with purchase in beauty. This provides opportunities for value and savings for local shoppers.

While the return policy incident described by one customer highlights a potential area for clearer communication, the overall features of vast selection, dedicated services, and a focus on customer satisfaction (as evidenced by positive staff interactions) remain strong highlights for Dillard's at Penn Square Mall.

Dillard's at Penn Square Mall in Oklahoma City, like other large department stores, frequently offers a variety of promotions and special offers across its extensive range of products and services. Locals can often find significant savings and added value through these deals:

• Seasonal Sales & Clearance Events: Dillard's regularly hosts major sales events tied to seasons (e.g., Spring/Summer, Fall/Winter) and holidays (e.g., Black Friday, Christmas, Memorial Day, Labor Day). These events typically feature significant markdowns across all departments, including clothing, shoes, accessories, home goods, and beauty. The "Sale & Clearance" section on their website is continuously updated with "Permanently Reduced" items, offering ongoing opportunities for savings.

• Beauty Promotions & Gifts with Purchase (GWP): The beauty department is well-known for its frequent promotions. This often includes "Free 6-Piece Gift with Any $50 Clinique Purchase" or similar offers from other cosmetic and skincare brands when customers meet a minimum purchase threshold. These GWPs often include deluxe samples or even full-sized products, adding substantial value.

• Dillard's Credit Card Benefits: Customers who use their Dillard's Credit Card often "EARN POINTS" on purchases, which can lead to rewards or discounts. Exclusive cardholder events or special discounts might also be offered periodically.

• Online-Exclusive Offers: While the brick-and-mortar store is the focus, Dillard's website often features online-exclusive sales or promotions that can sometimes be matched in-store. Features like "Buy Online, In-Store/Curbside Pickup" complement these online deals.

• Limited-Time Sales on Specific Categories: Dillard's frequently highlights limited-time promotions on specific product categories, such as "Well-Suited In Swimwear," "SUMMER SANDALS," or deals on handbags and specific apparel brands. These targeted sales allow customers to save on timely fashion items.

• Registry Incentives: For those utilizing the Wedding or Baby Registry services, Dillard's might offer completion discounts or other incentives to encourage registrants and their guests to make purchases through the registry.

To stay informed about the latest promotions and special offers at Dillard's Penn Square Mall, locals in Oklahoma City should regularly check the Dillard's website (dillards.com), sign up for their email newsletter, and follow their social media channels if available. Visiting the store in person also allows customers to discover in-store-only promotions and take advantage of immediate sales.

For those in Oklahoma City wishing to connect with Dillard's at Penn Square Mall, whether to inquire about specific departments, services, or current store hours, the following contact information is available:

• Address: 1901 Northwest Expy #1001, Oklahoma City, OK 73118, USA

• Phone: (405) 840-8495

• Mobile Phone: +1 405-840-8495 (This appears to be the same main store phone number)

The standard operating hours for Dillard's at Penn Square Mall are typically: Monday to Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM. However, these hours can vary, especially during holidays or for special mall events. It is always recommended to call the store directly or check the official Dillard's website or the Penn Square Mall website for the most up-to-date operating hours before planning your visit.

For the residents of Oklahoma City, Dillard's at Penn Square Mall represents an exceptionally suitable and indispensable local shopping destination. Its role as a full-service department store, combined with its prime location and commitment to customer offerings, makes it a go-to choice for a wide array of retail needs.

The primary suitability stems from its comprehensive product selection. Locals can find everything from current fashion trends for men, women, and children to a vast array of beauty products, accessories, and home furnishings, all under one roof. This convenience eliminates the need to travel to multiple specialty stores, saving time and simplifying shopping trips for busy individuals and families in Oklahoma City.

Beyond the extensive merchandise, Dillard's commitment to customer service and value-added services significantly enhances its appeal. Offerings like personalized beauty consultations, professional bra and shoe fittings, custom tailoring, and convenient online ordering with in-store pickup demonstrate a focus on providing a complete and satisfying retail experience. While a past negative review highlighted a specific return policy interaction, the presence of positive feedback about helpful staff, like Gil, indicates a general dedication to customer satisfaction.

Furthermore, Dillard's regular promotions and sales events provide ongoing opportunities for locals to find quality products at competitive prices, making luxury and everyday essentials more accessible. Its long-standing presence as an anchor in the bustling Penn Square Mall also establishes it as a familiar and trusted part of Oklahoma City's retail landscape.

In conclusion, for Oklahomans seeking a convenient, diverse, and service-oriented shopping experience for fashion, beauty, and home needs, Dillard's at Penn Square Mall is a consistently reliable and highly suitable choice that continues to serve the community effectively.