Ulta Beauty

Welcome to Ulta Beauty, located at 13499 S Cleveland Ave Suite 301 in Fort Myers, FL. Ulta Beauty is a national chain that offers a wide selection of cosmetics, skincare, hair care products, and fragrances, from mass-market to prestige brands. Additionally, most Ulta Beauty locations feature a full-service salon, providing hair services, skin treatments, and makeup application.

Based on the provided customer reviews, experiences at this Fort Myers Ulta Beauty location appear to have some areas of concern. One customer who visited the Ulta at Bell Tower (which seems to be the same location given the address) expressed disappointment regarding a promotional offer. They purchased a product with clearly displayed signage indicating a free gift with purchase. However, upon inquiring about the gift item, the sales associate informed them that it was unavailable without attempting to verify further with management or offering a suitable alternative like a rain check or a discount equivalent to the gift's retail value. This reviewer suggested that either the sales associates lacked proper training or that management involvement was lacking, emphasizing that advertised promotions should be honored.

Another customer shared a negative experience involving the purchase and return of a MAC concealer. They discovered that the product inside the box was the wrong color compared to what was indicated on the packaging. Upon attempting to exchange it for the correct color, this customer encountered difficulties with the manager and was even charged a difference of $0.54 because the price had increased since the initial purchase. This led the reviewer to strongly prefer Sephora over Ulta and to describe the manager on January 3, 2025, as "horrible," urging Ulta to "Do better!!!"

Considering these reviews, the environment of the Ulta Beauty store in Fort Myers likely consists of well-organized aisles featuring various beauty product categories, often separated by brand. There would typically be designated areas for mass-market and prestige brands, as well as sections for hair care, skincare, and cosmetics. The store would also house a salon area for services. However, the reviews do not provide specific details about the ambiance or organization of this particular location beyond the issues encountered during transactions.

In terms of services, this Ulta Beauty offers retail sales of a wide range of beauty products. Additionally, as part of the Ulta Beauty chain, it likely has a salon that provides hair services (cuts, color, styling), skin services (facials, waxing), and makeup services (application, lessons). The positive aspect of service mentioned in the reviews is absent here, with both reviews highlighting negative interactions related to promotions and returns/exchanges.

Regarding "Candles Near Me," Ulta Beauty often carries a selection of candles and home fragrance products, typically within their bath and body or home sections. These might include scented candles, diffusers, and other related items. While beauty products are their primary focus, they do often stock items that contribute to a pleasant home environment. If you are visiting Ulta Beauty for makeup, skincare, or salon services, it could be convenient to also browse their home fragrance section for candles. However, the selection might not be as extensive as in dedicated home goods or candle stores.

Features of Ulta Beauty include its dual offering of retail products and salon services, the wide range of brands available at different price points, and their Ultamate Rewards program, which allows customers to earn points on purchases that can be redeemed for discounts. The reviews provided do not mention the rewards program or any positive unique features of this specific store.

Promotional information is relevant based on the first review, which highlighted a failure to honor an advertised promotion. Ulta Beauty frequently has sales, promotions, and special offers, which are typically advertised in-store, online, and through their loyalty program. However, the experience shared suggests that these promotions are not always smoothly executed at this location. To find out about current promotions, customers would usually check the Ulta Beauty website, app, or in-store signage. You can also contact the store directly at (239) 334-0659 or +1 239-334-0659 for inquiries about specific offers.

In summary, the Ulta Beauty at 13499 S Cleveland Ave Suite 301 in Fort Myers, FL, offers a variety of beauty products and likely salon services. However, customer reviews have raised concerns regarding the handling of promotional offers and the processing of returns/exchanges, including issues with management interaction. While Ulta Beauty stores often carry candles and home fragrance items, those looking for a wide or specialized selection of "Candles Near Me" might also want to explore other retailers. Local users considering this Ulta Beauty location should be aware of the reported issues with customer service and promotions. For information on current products, services, or promotions, contacting the store directly or checking their official website is recommended.