Elam's Hallmark Shop

Welcome, Laguna Niguel residents! If you're looking for a Hallmark shop in your neighborhood, Elam's Hallmark Shop is located at 27230 Alicia Pkwy, Marketplace Ste A, Laguna Niguel, CA 92677, USA. You can reach them at (949) 448-9652 or +1 949-448-9652.

Elam's Hallmark Shop is a retail store that specializes in Hallmark products, including greeting cards for various occasions, gifts, ornaments, stationery, and potentially home decor items. Hallmark stores are known for their wide selection of sentimental and celebratory products. To provide an objective introduction to Elam's Hallmark Shop in Laguna Niguel, we will consider the available customer reviews, which offer contrasting perspectives on the store, particularly following a change in ownership.

Environment and Atmosphere:

One customer described Elam's Hallmark Shop as a "wonderful Hallmark shop," implying a pleasant and typical Hallmark store environment. Hallmark stores generally aim for a welcoming and organized atmosphere that makes it easy for customers to browse their selections of cards and gifts. However, another review, referencing the store under previous ownership as "Diane's Hallmark," suggests a potential shift in the store's atmosphere and customer service quality since being purchased by the Elam family about a year prior to the review.

Services and Features:

Based on the customer feedback, Elam's Hallmark Shop offers:

• Hallmark Products: As a Hallmark shop, the primary offering includes a wide range of Hallmark greeting cards, gifts, and related items.
• Potentially Friendly Staff (according to one review): One customer praised the staff as the "nicest and friendliest on Earth." This suggests that some customers have positive interactions with the employees.

However, another review presents a starkly different view of the current staff, describing them as "RUDE and unaccommodating" since the change in ownership. This significant discrepancy in opinions regarding staff friendliness indicates a potential inconsistency in the customer service experience.

A notable and unfavorable feature mentioned in one review is the addition of a "3% surcharge to ALL transactions." This surcharge is reportedly due to "the rising wage in California," with a notice posted at the register. This additional cost is a significant change that has negatively impacted at least one long-time customer.

Connecting with "Candles Near Me":

Hallmark stores often carry a selection of gift items, which can sometimes include candles. These might be scented candles, decorative candles, or candles that come as part of gift sets. If you are searching for "Candles Near Me," Elam's Hallmark Shop in Laguna Niguel is a local gift shop that you could check. Their inventory of gifts and home-related items might include candles suitable for various occasions or personal use.

To find out if Elam's Hallmark Shop currently stocks candles and the types they offer, you may want to visit the store or contact them directly at (949) 448-9652.

Promotional Information:

The provided reviews do not mention any specific ongoing promotions at Elam's Hallmark Shop, other than the implicit offering of Hallmark's standard product lines. Hallmark itself often has promotions on certain cards or seasonal items, and these would likely be reflected in the store. However, the imposition of a 3% surcharge on all transactions, as mentioned by one reviewer, is a significant pricing-related detail that potential customers should be aware of.

To learn about any Hallmark-wide or store-specific promotions, you would likely need to visit the store or contact them directly.

Summary of Customer Reviews:

The provided customer feedback presents a polarized view of Elam's Hallmark Shop, particularly in comparison to its previous iteration:

• Positive View: One customer enthusiastically calls it a "wonderful Hallmark shop" with the "nicest and friendliest staff on Earth." This suggests a very positive experience for some.
• Negative View: Another long-time customer expresses deep disappointment since the store was purchased by the Elam family. They describe the new employees as "RUDE and unaccommodating" and strongly objects to the 3% surcharge on all transactions. This customer, who used to have great experiences under the previous ownership ("Diane's Hallmark"), states they will now drive to a different Hallmark store to avoid Elam's.

These contrasting reviews indicate a significant shift in the perceived customer service and pricing at this location following the change in ownership.

In Conclusion:

Elam's Hallmark Shop in Laguna Niguel offers Hallmark products and has received very different feedback regarding its staff and pricing since a change in ownership. While one customer praises the friendly staff, another describes them as rude and criticizes the new 3% surcharge on all transactions. For local users looking for a Hallmark shop that might also carry "Candles Near Me" within its gift selection, Elam's Hallmark Shop is an option in Laguna Niguel. However, potential customers should be aware of the reported surcharge and the mixed reviews regarding customer service. We recommend visiting the store to form your own opinion and to inquire about their current product offerings. For any specific questions, you can contact them at (949) 448-9652.