Burlington

Hello Lancaster community! Your local Burlington store is located at 2090 Lincoln Hwy E, offering a variety of clothing and potentially other merchandise. However, recent customer feedback paints a picture of significant concerns regarding customer service and the checkout process at this particular location.

Several reviewers expressed considerable dissatisfaction with their experiences. One customer stated they were "Very Disappointed" and described the store manager as "Rude and Unprofessional," indicating they would give zero stars if possible. This sets a concerning tone regarding the management's interaction with customers.

Another customer shared a detailed account of a "frustrating experience" during a return and exchange. They alleged that the store manager, identified as Alice, was "extremely rude and disrespectful" throughout the process. Instead of handling the situation professionally, the manager reportedly talked down to the customer and used disrespectful language. The customer felt unfairly treated for simply trying to follow the store's return policy. They emphasized their own politeness and calmness during the interaction, highlighting the unnecessary negative attitude from the manager. Furthermore, the manager allegedly made the customer feel like a problem, walked away, and ignored them, even refusing a return of an item brought back within 24 hours in the same condition. This experience led the customer to conclude they would not shop there again and would not recommend it to others seeking decent customer service.

A customer who identified as a frequent shopper at Burlington, spending a "lot of money," expressed that they would have to "rethink it" after having a "very very bad experience" and receiving what they considered the "worst customer service" despite being a loyal customer. This suggests that the issues experienced are significant enough to deter even regular patrons.

Beyond issues with store management, another recurring complaint concerns the checkout process. One reviewer who has visited the store many times described the checkout as "painfully slow." They noted that long lines and an insufficient number of cashiers seem to be a consistent problem, regardless of the time of day. What should be a quick shopping trip often turns into a "frustrating wait" lasting close to an hour. The reviewer suggested that speeding up the checkout process or adding more staff during busy hours would make a significant positive difference. Until such improvements are made, they advise shopping there only if you have ample time to spare.

Considering the platform category "Candles Near Me," the provided reviews for this Burlington location do not mention the availability of candles. Burlington is primarily known as a clothing and home goods retailer, so it is possible that they might carry candles as part of their home decor selection. However, based solely on the customer feedback provided, we cannot confirm whether candles are among the items sold at this store.

In summary, the Burlington store at 2090 Lincoln Hwy E in Lancaster, PA, appears to have significant issues related to customer service, particularly concerning the store management, and a consistently slow checkout process. While they likely offer a variety of clothing and possibly home goods, including potentially candles, the negative feedback regarding management interactions and long wait times should be taken into consideration by potential shoppers.

There is no information within these reviews regarding any promotional offers or the specific types of merchandise beyond clothing mentioned by the dissatisfied customers (returns). To inquire about their product offerings, including whether they sell candles, or any ongoing promotions, you could contact the store directly at (717) 299-2755 or their mobile number +1 717-299-2755. Their address is 2090 Lincoln Hwy E, Lancaster, PA 17602, USA.

For local users in the "Candles Near Me" category, while Burlington might carry candles as part of their home goods, the strong negative feedback regarding customer service and checkout efficiency at this Lancaster location warrants caution. You may want to weigh these potential drawbacks against the convenience of the store's location when deciding where to purchase candles. It might be prudent to call ahead to inquire about their candle selection before visiting, especially if your primary purpose is to buy candles and you wish to avoid potential negative experiences highlighted in the reviews.