SEPHORA at Kohl's

For residents of Gastonia, North Carolina, and the surrounding areas, the collaboration between two retail powerhouses—SEPHORA and Kohl's—offers a compelling and convenient shopping destination. Located right on E Franklin Boulevard, SEPHORA at Kohl's provides locals with direct access to a curated selection of prestige beauty products, from the latest makeup trends to high-performance skincare and captivating fragrances. This unique store-within-a-store concept allows North Carolina shoppers to indulge their passion for beauty while also exploring the wide array of clothing, home goods, and other essentials that Kohl's is known for.

This article will provide a clear, engaging, and factual overview of what makes SEPHORA at Kohl's at 3648 E Franklin Blvd a significant resource for the local community. We'll delve into its strategic location, the extensive range of products and services it offers, its key features, and how locals can make the most of its promotions. While some customer experiences may highlight areas for improvement in service, the overall aim is to present a comprehensive picture of what this combined retail space offers to Gastonia residents looking for quality beauty items and more.

The SEPHORA at Kohl's store is conveniently situated at 3648 E Franklin Blvd, Gastonia, NC 28054, USA. This address places it along a major commercial corridor in Gastonia, E Franklin Boulevard, which is a busy road facilitating easy access for residents throughout the city and Gaston County. Its location within a Kohl's department store typically ensures ample parking space, a significant advantage for shoppers looking for a hassle-free visit.

Being part of a larger retail complex, the store is easily found and reached from various neighborhoods in Gastonia, as well as from nearby communities such as Dallas, Belmont, and Mount Holly. The integrated nature of SEPHORA within Kohl's allows for a seamless shopping experience; customers can transition effortlessly from Browse beauty products to exploring clothing, home furnishings, and other general merchandise under one roof. This centralized and accessible location is a key benefit for North Carolina locals, making it simple to incorporate a visit into their daily routines.

The SEPHORA at Kohl's in Gastonia brings the acclaimed Sephora beauty experience to a convenient local setting. While the full scope of services may differ slightly from a standalone Sephora store, this location offers a substantial selection to meet a wide range of local beauty needs.

• Prestige Beauty Products: Customers have access to a curated selection of bestselling and trending brands in makeup, skincare, hair care, and fragrance, including many exclusive to Sephora.
• Makeup: A diverse collection of products for the face, eyes, and lips, including foundations, concealers, blushes, eyeshadows, mascaras, and lipsticks from various top beauty brands.
• Skincare: Products targeting various skin types and concerns, such as cleansers, moisturizers, serums, treatments, masks, and sunscreens. The selection also includes innovations in "Clean beauty."
• Fragrance: An array of popular perfumes and colognes for both men and women, featuring designer scents and a range of fragrance profiles.
• Hair Care: A selection of shampoos, conditioners, treatments, and styling products from professional and highly-regarded hair care brands.
• Sephora Collection: Access to Sephora's own private label brand, known for quality products offered at a good value.
• Beauty Advisors: The store typically has Sephora-trained Beauty Advisors available on staff for personalized product recommendations and assistance in navigating the wide selection. Their expertise is designed to help customers find products tailored to their needs.
• Product Discovery and Testing: The layout is designed to encourage exploration and often allows for testing of products to help customers make informed purchasing decisions.
• Kohl's Retail Offerings: Beyond the Sephora section, customers can shop Kohl's extensive departments, including clothing for the entire family, shoes, accessories, home decor, kitchenware, bedding, and more. This provides a comprehensive shopping experience.
• Buy Online, Pick-Up in Store (BOPUS): For convenience, customers can place orders for both Sephora and Kohl's items online and pick them up at the Gastonia store.
• Amazon Returns: As part of Kohl's, this location also serves as an Amazon return drop-off point, offering an additional convenience for online shoppers.

The SEPHORA at Kohl's in Gastonia presents several key features that contribute to its appeal for North Carolina locals, particularly in the realm of beauty and convenience.

• Accessibility to Prestige Beauty: A major highlight is bringing high-end and popular beauty brands directly to Gastonia. This eliminates the need for residents to travel to larger metropolitan areas to access Sephora's curated selection of makeup, skincare, and fragrance, saving time and effort.
• Combined Shopping Experience: The integration within Kohl's allows for efficient multi-purpose shopping. Customers can seamlessly transition from their beauty haul to Browse apparel, home goods, or other everyday essentials, making it a true one-stop shop.
• Sephora Beauty Insider Program Benefits: Purchases made at this location are eligible for Sephora's Beauty Insider points, rewards, and birthday gifts, making it rewarding for loyal customers.
• Kohl's Rewards Eligibility: While Sephora purchases typically don't earn Kohl's Cash, they do count towards Kohl's Rewards, offering additional benefits for regular shoppers.
• Opportunity for Product Discovery: The Sephora section is designed to be an inviting space for customers to explore new brands, test products, and discover their next beauty favorites.

However, it's crucial for prospective customers to be aware that some reviews highlight significant concerns regarding customer service at this specific location. Multiple customers reported instances of staff being disengaged, having personal conversations at the counter instead of assisting customers, and providing short or unhelpful answers to product questions. One particularly concerning review mentioned a perceived difference in the "level of time and patience" given to customers based on their race, leading to a "sarcastically rude" interaction when attempting to redeem points. This feedback indicates an inconsistency in service quality, which could impact the overall shopping experience for some North Carolina locals, particularly those who rely on in-store assistance for their beauty needs.

As a hybrid store, SEPHORA at Kohl's in Gastonia allows customers to benefit from promotions offered by both Sephora and Kohl's, though with specific terms to note.

• Sephora Beauty Insider Program: This free loyalty program is fully functional at SEPHORA at Kohl's. Members earn points on all Sephora purchases, which can be redeemed for discounts or deluxe samples. Beauty Insiders also receive a complimentary birthday gift each year and early access to sales events.
• Sephora Sales Events: Many of Sephora's well-known promotional events, such as the Spring Savings Event, Holiday Savings Event, and various brand-specific discounts, are typically honored at SEPHORA at Kohl's locations.
• Kohl's Rewards®: While Sephora purchases do not typically earn Kohl's Cash, they are eligible to earn Kohl's Rewards®. Members receive 5% Kohl's Rewards on all purchases, which are issued as Kohl's Cash.
• Kohl's Store-Wide Sales: Customers can take advantage of Kohl's regular sales and clearance events on apparel, home goods, and other non-Sephora merchandise throughout the store.
• Online Deals & Discounts: Both Sephora.com and Kohls.com frequently feature online-exclusive deals, including free shipping minimums or special discounts. The Buy Online, Pick-Up in Store option at this Gastonia location can also help avoid shipping fees.
• Value & Gift Sets: Sephora often curates special value sets and gift sets that bundle popular products at a reduced price, providing excellent savings, especially for those looking for gifts or wanting to try multiple products.

It is important for North Carolina locals to remember that Kohl's coupons and Kohl's Cash generally cannot be applied to Sephora purchases. Conversely, Sephora promotions apply only to Sephora merchandise. Understanding these distinctions helps customers maximize their savings at this combined retail concept.

For those in Gastonia, NC, who wish to contact this specific SEPHORA at Kohl's location, here is the direct information:

Address: 3648 E Franklin Blvd, Gastonia, NC 28054, USA

Phone: (704) 824-0091

Mobile Phone: +1 704-824-0091

It is always recommended to call ahead for specific inquiries, such as product availability, to confirm the presence of Beauty Advisors for consultations, or to verify current store hours, especially around holidays or during special sale events.

The SEPHORA at Kohl's in Gastonia, NC, despite some noted service concerns, remains a highly suitable and advantageous shopping destination for local residents. Its primary strength lies in its ability to bring a wide array of prestige beauty products directly to the Gastonia community, eliminating the need for considerable travel to larger urban centers or reliance on online-only shopping for these items. This accessibility democratizes high-quality beauty, making it convenient for North Carolina locals to explore and purchase leading brands in makeup, skincare, hair care, and fragrance.

The concept of a "store-within-a-store" also offers unparalleled convenience. For busy individuals and families in Gastonia, the ability to seamlessly transition from selecting a new foundation at Sephora to picking out a new outfit or home decor item at Kohl's provides an efficient and time-saving shopping experience. This dual offering caters to a broader spectrum of consumer needs in one convenient location, enhancing the overall retail landscape for locals.

While recent customer feedback regarding service levels at this specific location indicates an area for improvement, the fundamental value proposition of having prestige beauty brands available locally, combined with the comprehensive offerings of Kohl's, remains strong. For customers who prioritize product availability and the convenience of a combined retail experience, this store fills a significant niche. Furthermore, the ability to earn loyalty points through Sephora's Beauty Insider program and Kohl's Rewards on eligible purchases continues to offer tangible benefits for regular patrons.

In conclusion, SEPHORA at Kohl's on E Franklin Boulevard in Gastonia offers a unique blend of high-end beauty and everyday retail convenience. For North Carolina locals seeking both specialized beauty products and general merchandise in an easily accessible location, it provides a valuable and practical shopping solution, making it a suitable and important part of the community's retail landscape.