Lush Cosmetics Somerset

Hello, Michigan shoppers! If you’re seeking a unique and sensory experience when shopping for personal care products or thoughtful gifts, then Lush Cosmetics Somerset in Troy is a destination you absolutely must explore. Known globally for its commitment to fresh, handmade, and ethical products, Lush offers a vibrant and aromatic escape from the ordinary. While the general search might lead you to a "gift shop," Lush provides a distinct array of bath, body, skincare, and hair care items that are as delightful to use as they are to give. Located conveniently within the esteemed Somerset Collection, this store invites you to immerse yourself in a world of captivating scents and effective, conscientiously made products.

Lush stands out in the beauty industry for its inventive approach, creating products often described as "naked" (packaging-free), vegetarian, and never tested on animals. This dedication to ethical sourcing and fresh ingredients resonates strongly with many Michigan consumers who prioritize sustainability and responsible consumption. From their iconic fizzing bath bombs to their nourishing moisturizers and invigorating shower gels, every product tells a story of craftsmanship and care. This article will provide you with a detailed look at what makes the Lush Cosmetics Somerset location a compelling choice for residents across Michigan, highlighting its accessible location, the unique products and services offered, key features, and why it remains a popular choice despite varying customer experiences.

Lush Cosmetics Somerset is strategically located at 2800 W Big Beaver Rd, Troy, MI 48084, USA. This address places it within the prestigious Somerset Collection, one of Michigan's premier luxury shopping destinations. Its presence in such a well-known mall significantly enhances its accessibility for a wide range of Michigan residents. West Big Beaver Road is a major east-west artery in Troy, ensuring straightforward navigation for those traveling by car from various parts of Metro Detroit, including Birmingham, Bloomfield Hills, and Sterling Heights.

Being part of the Somerset Collection means customers benefit from ample, often multi-level, parking facilities, which is a major convenience when planning a shopping trip. The mall's status as a high-end retail hub also means it’s likely well-served by local public transportation options, offering an alternative for those who prefer not to drive. The location within the Somerset Collection North, typically on Level 1, ensures high visibility and ease of finding the store once inside the mall. This prime and highly accessible location in Troy makes Lush Cosmetics Somerset a convenient and attractive destination for fragrance and body care enthusiasts from across the state.

Lush Cosmetics Somerset provides a unique retail experience centered around its fresh, handmade products and personalized customer interactions. Their services are designed to educate and assist customers in finding the perfect items for their needs.

• Extensive Range of Fresh, Handmade Products: Lush offers a wide variety of bath bombs, bubble bars, shower gels, soaps, body lotions, facial moisturizers, hair care products, and perfumes. A core service is the provision of products made from fresh, organic fruits and vegetables, and fine essential oils, with minimal or no preservatives and packaging.
• Personalized Product Recommendations: As highlighted in a customer review, staff like Kailyn are trained to "ask questions in an effort to determine what I liked" and "recommend the right products." This personalized consultation helps customers navigate the vast selection and find items tailored to their preferences and skin/hair needs.
• In-Store Demonstrations and Samples: Lush is well-known for its interactive approach. Staff frequently demonstrate products (e.g., bath bomb fizzes, soap textures) and, as noted in a review, may offer samples of products to try at home, enhancing the customer's decision-making process. However, please refer to the "Promotions or Special Offers" section for an important caution regarding floor samples.
• Gifting Expertise: With many products ideal for presents, the store assists customers in curating personalized gift selections or choosing from pre-packaged gift sets, making it a suitable "gift shop."
• Ethical Sourcing and Transparency: Lush prides itself on buying ingredients only from companies that do not test on animals, making products vegetarian (many vegan), and providing information on when products were made. This transparency is an indirect service that appeals to ethically-minded consumers.

What truly makes Lush Cosmetics Somerset stand out and why do Michigan residents seek it out? It's a combination of its unique product philosophy and the customer experience it aims to deliver.

• Stellar Customer Service: A prominent highlight, as exemplified by the review praising Kailyn, is the dedication to customer satisfaction. Staff members are often described as "pleasant, personable," and "genuinely interested in helping me find the right products." This attentive and proactive service makes the shopping experience highly enjoyable and effective, often leading customers to purchase more than initially intended due to excellent recommendations.
• Fresh and Handmade Products: Lush's core ethos of producing fresh, handmade cosmetics with high-quality, often organic, ingredients is a major draw. This commitment to natural components and minimal preservatives appeals to consumers looking for gentler or more ethical options for their skin and body.
• Ethical and Sustainable Practices: The company's strong stance against animal testing, use of vegetarian ingredients, and efforts towards "naked" (packaging-free) products resonate with environmentally and ethically conscious Michigan shoppers. This aligns with a growing consumer demand for responsible brands.
• Unique Sensory Experience: Walking into a Lush store is an experience in itself, filled with vibrant colors and rich aromas from their diverse product range. This stimulating environment encourages exploration and discovery, making it a fun place to browse and shop.
• Wide Product Variety: From bath bombs and bubble bars to skincare, hair care, and fragrances, Lush offers a comprehensive array of personal care items. This broad selection ensures that customers can find products for various needs and preferences, making it a versatile gift shop and self-care destination.

It is crucial to address a significant concern raised by a customer regarding a moisturizer floor sample on 6/8/2025, which allegedly led to ringworm. This highlights an isolated but serious issue regarding product hygiene and safety when using open samples. While such incidents are hopefully rare, it serves as an important caution for customers to "please beware" and for Lush to "reconsider having openly available samples" or provide "some kind of warning sign about the risks of using them." This specific feedback, though critical, is a factual part of the store's public data and should be noted by potential visitors.

Lush Cosmetics, including its Somerset location in Troy, often engages in various promotions and offers, though they may differ from traditional retail sales. Their approach aligns with their brand values of freshness and minimal waste. Michigan customers can typically look forward to:

• Seasonal Collections and Limited Editions: Lush frequently releases special collections for holidays (e.g., Christmas, Valentine's Day) and seasons, often with unique scents and product designs. These are highly anticipated by fans and serve as a form of "promotion" through newness and exclusivity.
• "Naked" Product Incentives: Lush promotes its packaging-free ("naked") products as a sustainable choice, which often means they are a more economical option compared to their packaged counterparts. This isn't a discount, but an inherent value proposition.
• Recycling Program: Lush typically offers a "Bring Back Your Empties" program where customers can return clean, empty plastic Lush pots to receive a free fresh face mask. This encourages recycling and rewards loyal customers.
• Post-Holiday Sales: Lush is known for its highly popular Boxing Day (post-Christmas) sale, where a significant portion of its seasonal inventory goes on sale, often at 50% off. This is a major event for Lush enthusiasts.
• Lush Kitchen Subscription Box: For loyal customers, a subscription box provides a curated selection of exclusive or early-access products, offering value and a unique experience.

A critical note regarding "floor samples": While Lush is known for its interactive in-store experience including samples, one customer review from 6/8/2025 specifically warned about getting ringworm from a moisturizer floor sample. This serves as a significant caution to potential customers to be mindful of the risks associated with open, communal product samples. It is always advisable to use personal discretion and perhaps ask for a fresh sample if available, or avoid communal testers entirely.

To inquire about specific promotions or samples, Michigan residents are encouraged to contact Lush Cosmetics Somerset directly or visit their store.

To connect with Lush Cosmetics Somerset in Troy, MI, for inquiries about their products, store hours, or to plan your visit, the following contact details are available:

Address: 2800 W Big Beaver Rd, Troy, MI 48084, USA
Phone: (248) 649-5340
Mobile Phone: +1 248-649-5340

These contact points make it convenient for customers to reach out, whether to confirm the availability of a specific product, inquire about the safety of samples, or gather any information needed before heading to the store. A quick call can help ensure a smooth and informed shopping experience at this unique beauty and gift destination.

For residents across Michigan, particularly those in the Metro Detroit area, Lush Cosmetics Somerset in Troy stands out as a highly suitable and distinctive destination for personal care products and thoughtful gifts. Its primary appeal for locals lies in its unwavering commitment to fresh, handmade, and ethically sourced products. In an era of increasing consumer awareness, Lush's dedication to vegetarian ingredients, cruelty-free testing, and efforts toward minimal packaging resonates deeply with environmentally and ethically conscious Michiganders. This makes it more than just a store; it’s a shopping experience that aligns with personal values.

Furthermore, the stellar customer service frequently highlighted by patrons, exemplified by the positive review praising Kailyn, creates an inviting and genuinely helpful atmosphere. The personalized attention and willingness of staff to assist customers in finding the "right products" transform the shopping process into an enjoyable discovery. This human touch is a significant advantage over impersonal online shopping or larger, less specialized retailers, fostering a sense of connection and loyalty with local patrons.

While a recent customer review raised a serious concern about a floor sample, this particular incident, though alarming, should be viewed in the context of the overall positive experiences many customers have. It serves as an important reminder for both customers and the store regarding hygiene practices. Despite this, the consistent availability of a wide variety of unique and effective products, combined with the lively and engaging store environment, ensures that Michigan customers can always find something special for themselves or as a gift. Located within the easily accessible Somerset Collection, Lush Cosmetics Somerset offers a convenient and enriching shopping journey for Michiganders seeking quality, ethical, and delightful bath and body treasures.