Shorewood Ace

Serving the residents of Shorewood, Excelsior, and the wider Lake Minnetonka area in Minnesota, Shorewood Ace Hardware stands as a cornerstone of the local community, providing a comprehensive range of hardware, home improvement supplies, and exceptional customer service. Located conveniently at 23540 MN-7, Excelsior, MN 55331, this hardware store has become a go-to destination for homeowners, DIY enthusiasts, and contractors alike. With a commitment to quality products and a customer-centric approach, Shorewood Ace Hardware aims to be more than just a store; it strives to be a helpful neighbor and a reliable resource for all your project needs.

Shorewood Ace Hardware benefits from its strategic location, particularly for those residing near Minnewashta Park and the numerous communities surrounding Lake Minnetonka. As highlighted by a satisfied customer, Geoffrey Serdar, the store's proximity is a significant advantage, offering unparalleled convenience for residents in the area. This accessibility saves valuable time and effort, making it easy to quickly obtain the necessary tools and materials for any home repair or improvement project without having to travel long distances. For local residents, having a well-stocked hardware store just around the corner is indeed a "game-changer," simplifying everyday tasks and larger undertakings.

One of the standout features of Shorewood Ace Hardware, consistently praised in customer feedback, is its exceptional staff. The team at Shorewood Ace is known for its friendliness, attentiveness, and genuine care for each customer. According to Geoffrey Serdar's review, every staff member he has encountered has been exceptionally friendly, creating a welcoming and supportive atmosphere within the store. This personal touch makes customers feel valued and important, fostering a sense of community and trust. It's often the "little things" – a helpful suggestion, a friendly greeting, or going the extra mile to find a specific item – that differentiate a good hardware store from an outstanding one, and Shorewood Ace seems to excel in these aspects.

The dedication of individual staff members, such as Josh, further underscores the commitment to excellent customer service. Josh is specifically mentioned for ensuring that customers purchase the correct products for their needs, demonstrating a level of expertise and care that goes beyond simply making a sale. This proactive approach, where staff take the time to understand the customer's project and offer tailored advice, is invaluable. It prevents customers from wasting time and money on unsuitable materials and builds confidence in the store's recommendations. This level of personalized attention is a significant advantage over larger, more impersonal retail chains.

While the primary focus of Shorewood Ace Hardware is on providing a wide array of hardware and home improvement supplies, it's important to acknowledge the diverse needs of the local community. In the context of the category "Candles Near Me," it's unlikely that Shorewood Ace Hardware would be the primary destination for scented or decorative candles. However, they might stock practical items such as emergency candles or utility candles as part of their general home supplies or emergency preparedness sections. For customers specifically seeking a variety of decorative or aromatic candles, they would likely need to explore specialized candle stores, gift shops, or larger retailers in the vicinity. Nonetheless, Shorewood Ace Hardware serves a crucial role in providing the fundamental tools and materials that contribute to a comfortable and well-maintained home environment, which could indirectly complement the use of candles for ambiance or emergency lighting.

The assortment of products available at Shorewood Ace Hardware is generally considered good, catering to a wide range of needs from basic repairs to more complex home improvement projects. Customers can typically find essential items such as tools (hand tools, power tools), building materials (lumber, fasteners), paint and painting supplies, plumbing fixtures and repair parts, electrical components, and seasonal items like garden supplies. This comprehensive inventory ensures that local residents can often find what they need without having to visit multiple stores. The convenience of a well-stocked local hardware store cannot be overstated, especially when unexpected repairs arise or when tackling weekend DIY projects.

However, one customer review did raise a point regarding price matching. The customer expressed surprise that Shorewood Ace Hardware would not price match a competitor (Fleet Farm) on a specific item (peat moss). While the customer acknowledged the good assortment of products, they noted the increasing prevalence of price matching in today's competitive retail landscape as a strategy for gaining and retaining customers. This feedback highlights a potential area for improvement from a customer service perspective, as price matching can be a significant factor in a customer's purchasing decision, especially for larger projects or commodity items where price differences can be substantial.

Despite this single point of critique, the overwhelming sentiment from customer reviews, particularly the detailed feedback from Geoffrey Serdar, paints a picture of a highly valued local business. The emphasis on friendly, knowledgeable staff who go above and beyond to assist customers creates a positive shopping experience that fosters loyalty. This personal connection and the convenience of a nearby location are significant advantages that Shorewood Ace Hardware offers to the communities of Excelsior and Shorewood, making it a preferred choice for many residents around Lake Minnetonka.

In conclusion, Shorewood Ace Hardware is more than just a place to buy tools and materials; it's a community hub that provides essential services and fosters positive relationships with its customers. Its convenient location, particularly for those living near Lake Minnetonka, coupled with its friendly and knowledgeable staff, makes it an invaluable resource for local residents. While there might be areas for consideration regarding pricing policies, the overall experience of shopping at Shorewood Ace Hardware, as reflected in customer testimonials, is overwhelmingly positive. For anyone in the Excelsior or Shorewood areas needing hardware or home improvement supplies, Shorewood Ace Hardware is highly recommended for its outstanding service and commitment to the community. While it may not directly cater to the "Candles Near Me" category in terms of decorative items, its role in providing essential home maintenance and improvement supplies indirectly contributes to the comfort and functionality of local homes.