Lapelle's Flowers & Gifts

For local users in and around Midland, Michigan, Lapelle's Flowers & Gifts, located at 1605 Bookness St, Midland, MI 48640, USA, offers a selection of flowers and gifts. They can be contacted at (989) 631-0450 or their mobile number +1 989-631-0450.

Based on the customer reviews, experiences with Lapelle's Flowers & Gifts appear to be varied. One customer had a highly positive experience, ordering online the Friday before Mother's Day and receiving a delivery within three hours. This customer highly recommended the service, noting that their mother loved the bouquet and that Lapelle's helped them out in a last-minute situation before a major holiday. This suggests that under certain circumstances, Lapelle's Flowers & Gifts can provide efficient and satisfactory service, particularly with online orders and timely deliveries.

However, another customer reported a significantly negative experience. This individual, seeking a new flower shop for different styled arrangements, encountered issues with a same-day delivery request. Despite placing an order online at 8:15 am with a requested delivery before 2:00 pm, a follow-up phone call revealed that this timeframe could not be met, with the shop attempting to reschedule for the next day. The customer insisted on same-day delivery. Subsequently, the customer's fiancé received a voicemail regarding the flower delivery, which spoiled the surprise. Upon calling the store to express dissatisfaction, the customer reported being met with a raised voice and an attitude that missed the point of their complaint, which included the spoiled surprise and the initial inability to meet the requested delivery time. This reviewer, also a small business owner, was particularly critical of the telephone manner and attitude encountered. They also pointed out that the website requested a tip during the ordering process, despite the perceived less-than-helpful service. This customer stated they would not return and criticized the same-day delivery option advertised online.

Considering these contrasting reviews, the environment of Lapelle's Flowers & Gifts is not directly described. However, we can infer aspects of their service approach. The positive review suggests efficiency and a customer-oriented approach in some instances, particularly with online orders leading to quick delivery. Conversely, the negative review points to potential issues with managing delivery expectations, communication over the phone, and customer service interactions when issues arise. The discrepancy between the advertised same-day delivery and the actual ability to fulfill it within a requested timeframe also suggests a potential area for improvement in their online platform or service management.

In terms of services, Lapelle's Flowers & Gifts offers online ordering and delivery, as indicated by both reviews. The first review highlights their ability to provide quick delivery, even around busy holidays. The second review, however, suggests that their same-day delivery might not always meet specific time requests, and their communication regarding this could be improved. They also process phone orders and, based on the website requesting a tip, likely aim to provide a service that customers feel warrants tipping. However, the experience of the second customer indicates inconsistencies in service quality.

The features of Lapelle's Flowers & Gifts include a website for online ordering and a variety of floral arrangements and gifts, implied by the nature of a flower shop. The customer who was trying a new shop for "different styled arrangements" suggests that they might offer a unique aesthetic in their floral designs. However, the negative review also implies a potential disconnect between the promises made on their website (like same-day delivery) and the actual service provided. The fact that a customer ordered a bouquet for Mother's Day indicates they cater to major holidays and special occasions.

Now, let's consider the category "Candles Near Me." The provided information does not explicitly mention whether Lapelle's Flowers & Gifts sells candles. However, it is common for flower shops to also offer a selection of gifts, which can sometimes include candles. Candles complement floral arrangements well as add-on gifts, and many gift shops and florists carry them. Given that Lapelle's Flowers & Gifts is also referred to as "Flowers & Gifts," it is plausible that they might stock candles. These could range from scented candles to decorative ones, potentially aligning with their floral and gift offerings. If you are a local user in Midland, MI, searching for "Candles Near Me," Lapelle's Flowers & Gifts is a potential place to check, alongside their floral arrangements and other gift items.

In conclusion, Lapelle's Flowers & Gifts in Midland offers floral arrangements and gifts with online ordering and delivery services. While one customer reported a very positive experience with quick delivery, especially around a major holiday, another customer detailed significant issues with a same-day delivery request, communication, and customer service. Local users should weigh these experiences when considering Lapelle's Flowers & Gifts. If you are also looking for "Candles Near Me," it might be worth inquiring whether they carry candles as part of their gift selection.

For local shoppers, Lapelle's Flowers & Gifts provides:

• Location: 1605 Bookness St, Midland, MI 48640, USA.
• Contact: Phone (989) 631-0450, Mobile +1 989-631-0450.
• Environment: Not explicitly described, but experiences suggest efficiency in some online orders versus issues with communication and service in others.
• Services: Online ordering, delivery (with varied reliability for same-day requests), and likely in-store purchases of flowers and gifts.
• Features: Floral arrangements, gifts, and potentially candles. Website for ordering.
• Customer Feedback: Mixed, with one highly positive review regarding quick, pre-holiday delivery, and one very negative review detailing issues with same-day delivery, communication, and customer service attitude.

Local residents in Midland looking for a florist and potentially "Candles Near Me" might consider contacting Lapelle's Flowers & Gifts to inquire about their current offerings and delivery policies, keeping in mind the contrasting customer experiences reported.