Macy's

Hello, Virginia residents, particularly those in our vibrant Roanoke community! When you're looking for a department store that brings together a vast array of fashion, beauty, home essentials, and more under one roof, Macy's at Valley View Mall is likely one of the first names that comes to mind. Located conveniently at 4841 Valley View Blvd NW, Roanoke, VA 24012, Macy's stands as an enduring American retail icon, offering a diverse shopping experience that caters to a wide range of tastes and needs.

Macy's, with a rich history dating back to 1858, has long been a cornerstone of American retail. From its humble beginnings as a dry goods store in New York City, it has evolved into a national brand known for its extensive product categories, from high-end fashion and accessories to home furnishings and beauty products. The company aims to provide a comprehensive and engaging shopping environment, often associated with seasonal events, designer collaborations, and a commitment to customer service.

Customer experiences at the Roanoke Macy's location can highlight both the strengths and varying perceptions of a large department store. One glowing review specifically lauded the exceptional customer service received: "Today I received exceptional customer service from Nadia in the shoe department. I purchased several pairs of shoes, and a gift also for my daughter. I was on a time crunch. She was very knowledgeable and passionate about her job... Her personality is so warming. It makes you want to buy and not rush through... YOU ROCK NADIA!" This speaks to the potential for truly personalized and delightful interactions within the store.

However, other feedback offers a different perspective on style and pricing. One customer noted, "Not a fan of Macy's as their fashion style is very outdated and geared to maturer women. I, myself am a mature woman but can never find anything attractive when it comes to Macy's apparels." Another review stated, "Prices are still way above other competitors even with the sales going on," while acknowledging that the "Store was organized with no clutter" and "Customer service employee's were friendly and nice." These insights suggest that while the store maintains its foundational strengths in service and organization, individual preferences regarding fashion trends and pricing competitiveness can influence a shopper's overall satisfaction.

This article is designed specifically for you, the local user in Virginia, to provide a clear, factual, and engaging overview of your Macy's store in Roanoke, detailing its location, the myriad of services and products you can expect, its key features, promotional opportunities, and how you can connect with this long-standing retail institution.

Macy's in Roanoke is prominently located at 4841 Valley View Blvd NW, Roanoke, VA 24012, USA, within the expansive Valley View Mall. This strategic placement makes it a central and highly accessible shopping destination for residents throughout the Roanoke Valley and surrounding areas in Southwest Virginia. Valley View Boulevard NW is a major thoroughfare, ensuring straightforward navigation for those traveling by car.

As a flagship store within a large regional shopping center, Macy's benefits from the mall's extensive parking facilities. Ample parking ensures convenience for all visitors, whether they are planning a brief stop or an extended shopping excursion. For individuals utilizing public transportation, Valley View Mall is a key hub for Roanoke's Valley Metro bus services, providing various routes that lead directly to the mall, enhancing accessibility for a wider segment of the local population. Its integration within the mall also allows for a seamless shopping experience, where visitors can easily transition between Macy's and other mall stores.

The store's operating hours are generally designed to align with typical mall hours, offering flexibility for shoppers:

• Monday - Thursday: 10:00 AM - 8:00 PM

• Friday - Saturday: 10:00 AM - 9:00 PM

• Sunday: 12:00 PM - 6:00 PM

It is important to note that hours can sometimes vary for specific departments or during holidays, so it's always a good idea to confirm before your visit.

Macy's in Roanoke offers a comprehensive suite of services and product categories typical of a full-service department store, aiming to cater to diverse customer needs:

• Apparel for the Entire Family: Extensive departments for women's, men's, and kids' clothing, including various styles from casual wear to formal attire. Specific sections include Women's (Dresses, Petite, Plus Size, Sweaters, Coats, Jeans), Men's (Big & Tall, Sportswear, Activewear), and Maternity.

• Footwear: A large shoe department for men and women, featuring a wide range of styles from athletic shoes and sneakers to sandals, boots, and dress shoes. Some locations feature a Finish Line shop-in-shop.

• Beauty, Skincare & Fragrance: A well-stocked beauty gallery offering makeup, skincare, and fragrance products from numerous popular and prestige brands for both men and women.

• Handbags & Accessories: A broad selection of handbags, wallets, jewelry, watches, sunglasses, ties, cufflinks, scarves, and other accessories to complete any outfit.

• Home Goods: Departments dedicated to home furnishings, including bedding, bath, kitchen and dining essentials, floor accessories, luggage, and potentially furniture.

• Wedding & Gift Registry: A convenient service for couples and individuals to create and manage gift registries for weddings, anniversaries, or other special occasions.

• Buy Online Pick Up In-Store (BOPIS): Customers can shop online at Macys.com and pick up their purchases conveniently at the Roanoke store, often on the same day.

• Jewelry & Watch Repair: Dedicated service counters for professional jewelry and watch repair, typically on specific floors.

• Personal Stylist Services: Some Macy's locations offer personal styling appointments to help customers curate their wardrobes, though availability should be confirmed.

• Macy's Star Rewards Program: A robust loyalty program that allows customers to earn points on purchases, leading to exclusive discounts, birthday surprises, and other perks.

• Exceptional Customer Service (Department-Specific): As evidenced by the review praising Nadia in the shoe department, Macy's in Roanoke has staff members who are "very knowledgeable and passionate" and can provide "exceptional customer service." This personalized attention, especially in key departments like shoes and purses, is a significant highlight for many shoppers.

• Organized and Clean Store Environment: A positive aspect noted by a customer is that the "Store was organized with no clutter." A clean and well-arranged shopping space enhances the overall customer experience, making it easier and more pleasant to browse and find items.

• One-Stop Shopping Convenience: As a full-scale department store, Macy's offers unparalleled convenience. Shoppers can find everything from fashion for the entire family to beauty products, home goods, and accessories all under one roof, saving time and effort.

• Macy's Star Rewards Program: This loyalty program is a major feature, offering tangible benefits like points on every purchase, exclusive discounts, birthday surprises, and free shipping for higher tiers. It rewards loyal shoppers and encourages repeat visits.

• Strong Brand Presence and Reputation: Macy's is a nationally recognized brand, bringing a sense of quality and reliability. While fashion styles may not appeal to everyone, its general reputation as a source for diverse merchandise is well-established.

• Mall Integration Benefits: Being located in Valley View Mall provides access to shared amenities, ample parking, and the opportunity to combine a Macy's visit with other retail, dining, and entertainment options within the mall.

• Variety of Price Points and Sale Events: Despite some perception of higher prices, Macy's consistently runs sales and offers varied price points across its extensive inventory, making it possible to find items that fit different budgets, especially during major sale events.

Macy's is renowned for its frequent and significant promotions, offering numerous opportunities for Roanoke locals to save on their purchases. Here's a rundown of the types of deals you can typically expect:

• Macy's Star Rewards Program: This is the cornerstone of Macy's promotions. Members earn points on every dollar spent, which can be redeemed for Star Money to use on future purchases. Different tiers (Bronze, Silver, Gold, Platinum) offer enhanced benefits like birthday surprises, free shipping (no minimum for Platinum), and priority customer service.

• "Friends & Family" Sales: These popular events offer generous discounts (e.g., an extra 30% off) across many departments, often including beauty with a slightly lower discount (e.g., 15% off). These sales are frequently promoted with a specific code.

• Limited-Time Specials & Flash Sales: Macy's frequently runs short-term sales and "Flash Sales" on specific categories or brands, offering significant markdowns (e.g., 40-70% off). These deals can be highly attractive for savvy shoppers.

• Seasonal Sales & Holiday Events: Expect major sales events around holidays like Black Friday, Cyber Monday, Memorial Day, Labor Day, and Christmas, with deep discounts across almost all departments, including "doorbuster" deals.

• Clearance & Last Act: The store has dedicated clearance sections (often labeled "Last Act") where items are significantly marked down to clear inventory. These sections are excellent for finding bargains.

• Email & Text Sign-Up Discounts: New subscribers to Macy's email newsletters or text alerts often receive a one-time discount (e.g., 25% off) on their next online or in-store purchase.

• Macy's Credit Card Benefits: Macy's cardholders typically receive additional exclusive discounts, early access to sales, and special financing offers.

• App-Only Deals: Occasionally, Macy's offers exclusive discounts or promotions that are only accessible through their mobile app.

• Free Shipping Offers: For online orders, free shipping is often available with a minimum purchase amount, or for Star Rewards Platinum members with no minimum.

To maximize savings, Roanoke residents are encouraged to sign up for Macy's email alerts, download the Macy's app, and regularly check their website for the latest coupons and deals before visiting the store.

For Virginia locals in Roanoke who wish to connect with or visit Macy's at Valley View Mall, here is the essential contact information:

Address: 4841 Valley View Blvd NW, Roanoke, VA 24012, USA

Phone: (540) 362-0900

Mobile Phone: +1 540-362-0900

Both provided phone numbers are identical, serving as the main contact line for the Macy's store within Valley View Mall. It is always a good idea to call ahead if you have specific questions about product availability in a particular department, want to confirm the current store hours (especially around holidays), or if you wish to inquire about services like jewelry repair or wedding registry assistance. While online resources are extensive, a direct call can provide the most current and personalized information.

For the residents of Roanoke and the wider Virginia region, Macy's at Valley View Mall stands as a highly suitable and deeply integrated shopping destination. Its suitability stems from its enduring legacy as "America's Department Store," providing a comprehensive retail experience that caters to a broad spectrum of needs and preferences.

The convenience of its location within Valley View Mall is paramount. With ample parking and accessibility via public transport, it serves as an easy-to-reach hub where shoppers can accomplish multiple tasks in one visit – from updating their wardrobe and exploring new beauty trends to finding home essentials and selecting gifts. This one-stop shopping approach is invaluable for busy individuals and families in the community.

While individual preferences regarding fashion style and pricing may vary, the store's commitment to quality and organization is evident, as noted by customer reviews highlighting a "nice and clean" store with "no clutter." More importantly, the potential for "exceptional customer service," as exemplified by staff like Nadia in the shoe department, underscores the personal touch that makes a significant difference in the shopping experience. When you find dedicated and knowledgeable associates, it transforms a retail transaction into a truly pleasant interaction.

Furthermore, Macy's continuous cycle of promotions, including major seasonal sales, "Friends & Family" events, and the beneficial Star Rewards loyalty program, ensures that smart shoppers in Roanoke can consistently find value. These offers make premium brands and diverse products more accessible, allowing locals to enjoy quality items at more appealing price points.

In essence, Macy's in Roanoke offers more than just merchandise; it provides a familiar, reliable, and convenient shopping experience. It's a place where Virginia locals can explore a vast selection, benefit from attentive service when available, and take advantage of regular savings, solidifying its role as an essential part of the local retail landscape.