Macy's

Hello, Michigan shoppers! When you're looking for a wide array of choices for fashion, beauty, home goods, and more, all under one roof, a department store is often your best bet. For many in the Grand Rapids area, Macy's stands as an iconic and reliable destination. More than just a store, Macy's offers a comprehensive shopping experience, aiming to cater to diverse styles and needs, from refreshing your wardrobe to furnishing your home.

Macy's, established in 1858, is widely recognized as "The Great American Department Store," boasting a rich history and a vast presence across the country. Known for its extensive selection of top fashion brands, including popular names like Ralph Lauren, Calvin Klein, Clinique, Estée Lauder, and Levi's®, Macy's aims to bring trending styles and quality products directly to its customers. For local users in Michigan, and specifically in Kentwood, the Macy's store strives to uphold this reputation, providing a curated collection of merchandise that caters to modern tastes and traditional preferences.

In this comprehensive guide, we'll take a closer look at the Macy's location at 3165 28th Street SE in Kentwood. We'll delve into its convenient location and accessibility, outline the broad spectrum of services and product categories it offers, highlight its key features, and explain the various promotions and loyalty programs designed to enhance your shopping value. Our goal is to provide you with all the factual information you need to make your next visit to this Michigan landmark a fruitful and enjoyable one.

Department stores like Macy's play a unique role in the retail landscape. They offer the convenience of exploring multiple product categories in a single visit, from high-end cosmetics to comfortable sportswear, and even furniture and mattresses in select locations. While a large store can sometimes feel overwhelming, as indicated by some customer feedback regarding organization, the sheer variety and potential for discovery often outweigh such concerns for many shoppers. Macy's continually works to evolve its in-store experience and integrate digital tools to make shopping smoother and more rewarding for its diverse customer base in Michigan.

The Macy's store in Kentwood is conveniently located at 3165 28th St SE, Kentwood, MI 49512, USA. This address places it within the bustling Woodland Mall, a prominent and popular shopping destination in the greater Grand Rapids area. Being situated within a well-known regional mall offers significant advantages in terms of accessibility for local Michigan shoppers.

28th Street SE is a major commercial corridor, providing excellent road access from various parts of Kentwood, Grand Rapids, and surrounding communities. Whether you're driving from residential neighborhoods, other commercial areas, or connecting via major highways, navigation to the mall and then to Macy's is typically straightforward. The Woodland Mall location also means there is ample parking available, which is a crucial convenience for shoppers, especially during busy seasons or when planning to make larger purchases.

Furthermore, the mall environment allows for a multifaceted shopping trip. Visitors can combine their visit to Macy's with other errands, dining experiences, or entertainment options within Woodland Mall. This integration into a larger retail hub enhances its appeal as a comprehensive shopping destination for families and individuals in West Michigan. Public transportation options, if available in the area and serving Woodland Mall, would further extend its reach, though personal vehicle access is a primary convenience for this location. The overall placement ensures that Macy's is a readily accessible and practical choice for department store shopping in Kentwood.

Macy's in Kentwood provides a wide range of products and customer-focused services to enhance the shopping experience. These generally include:

• Extensive Product Departments:
  • Women's Apparel: A vast selection of dresses, sportswear, activewear, intimates, suits, and more.
  • Men's Apparel: From casual wear to formal suits, activewear, and a wide array of accessories.
  • Beauty: Cosmetics, skincare, fragrances for both men and women, featuring popular and luxury brands.
  • Shoes: A comprehensive shoe department for men, women, and children, often including a dedicated "shoe heaven" section as seen in larger Macy's stores.
  • Jewelry & Watches: Fine jewelry, fashion jewelry, engagement rings, and a wide selection of watches from various brands.
  • Handbags & Accessories: Purses, wallets, scarves, hats, sunglasses, and other fashion accessories.
  • Home Goods: Kitchenware, bedding, bath essentials, home decor, and small appliances.
  • Furniture & Mattresses: In select stores, Macy's offers departments for furniture and mattresses, along with associated delivery services and protection plans. (This is generally a feature of larger Macy's locations, and while the Kentwood store is sizable, specifics on current furniture/mattress availability should be confirmed on site or online.)
  • Kids' & Baby: Apparel, accessories, and sometimes gear for infants and children.
  • Luggage: A selection of travel bags and luggage sets.
• Buy Online, Pick Up In-Store (BOPIS): Customers can conveniently shop on macys.com and pick up their orders at the Kentwood store, often within the same day.
• Curbside Pickup: An even more convenient option to pick up online orders without entering the store, often available at designated curbside spots.
• Personal Stylist Service: Access to personal stylists who can provide complimentary consultations, helping shoppers find outfits, build wardrobes, or select gifts tailored to their style and needs. This service can often be booked virtually as well.
• Wedding & Gift Registry: A dedicated service to help couples create and manage wedding registries, and for others to create gift registries for various occasions.
• Macy's Credit Card Services: Application and management for the Macy's Credit Card, which offers exclusive benefits and rewards.
• Alterations (Potential): Larger department stores often provide alteration services for purchased apparel, though this may vary by location.

The Macy's store in Kentwood, as a major department store, offers several key features that enhance the shopping experience for Michigan residents:

• Iconic Brand Selection: Macy's is renowned for carrying a vast array of popular and designer brands across all its departments, from fashion powerhouses to trusted names in home goods. This allows shoppers to find their preferred brands and discover new ones.
• "One-Stop Shop" Convenience: The ability to shop for clothing for the whole family, beauty products, jewelry, home essentials, and potentially furniture and mattresses all under one roof is a significant time-saver and convenience for busy locals.
• Personal Styling Services: The availability of complimentary personal stylists adds a unique value, offering expert guidance and tailored recommendations to help customers achieve their desired look without pressure.
• Seamless Omnichannel Shopping: Features like "Buy Online, Pick Up In-Store" (BOPIS) and Curbside Pickup seamlessly integrate online and in-store shopping, providing flexibility and efficiency for modern consumers.
• Macy's Star Rewards Program: A robust loyalty program that provides tangible benefits, including earning rewards on purchases, special discount days, and free shipping for higher tiers, encouraging repeat visits and offering continuous value.
• Regular Sales and Promotions: Macy's is famous for its frequent sales events, including "One Day Sales," "Friends & Family" events, and seasonal clearances, offering significant discounts across various departments.

While some customer feedback might point to areas for operational improvement, such as in-store organization or customer service consistency at peak times, the overall value proposition of variety, brand access, and convenient services remains a strong highlight. The commitment to offering a diverse range of products from well-known labels contributes to its enduring appeal for shoppers in Kentwood.

Macy's is famous for its consistent and extensive promotional activities, making it a destination for shoppers looking for deals. For Michigan customers at the Kentwood location, here's what you can generally expect:

• Macy's Star Rewards Program: This tiered loyalty program is central to Macy's promotions. All members earn points on purchases, leading to Star Money rewards. Higher tiers (Silver, Gold, Platinum) enjoy additional perks like free shipping with no minimums, exclusive Star Money bonus days, and birthday surprises.
• Daily Deals & Limited-Time Specials: Macy's frequently updates its "Today's Top Deals" and "Limited-Time Specials" sections online and in-store, offering significant discounts (e.g., up to 60% off) on specific items or product categories for a short period.
• Percentage-Off Coupons: Common promotions include "Extra 20-30% off with code" applied to various departments like clothing, handbags, jewelry, or home items. These can often be combined with existing sale prices for deeper savings.
• Friends & Family Sales: A highly anticipated event offering substantial discounts (e.g., 30% off across many departments) to all customers, often during key shopping seasons.
• One Day Sales (ODS): These are recurring, high-impact sales events (typically on weekends) with deeply discounted "doorbuster" deals, designed to drive immediate traffic.
• Seasonal Clearance Events: At the end of each season, Macy's offers significant markdowns on clearance items, often with additional percentage-off discounts to clear inventory.
• Credit Cardholder Exclusives: Macy's Credit Card holders often receive extra discounts, "Star Passes" for a percentage off any day, and access to exclusive savings events.
• Gift with Purchase (GWP) & Beauty Offers: Especially in the beauty department, purchasing certain brands or spending above a set amount often qualifies customers for free gifts or deluxe samples.
• New Customer/Email Sign-up Discounts: Often, new customers who sign up for Macy's email list receive a one-time discount on their first online or in-store purchase.

To maximize savings, Michigan shoppers should regularly check macys.com, download the Macy's app, and sign up for Star Rewards and email alerts to stay informed about the latest sales and exclusive offers.

For direct inquiries or assistance related to the Macy's department store in Kentwood, you can use the following contact details:

• Address: 3165 28th St SE, Kentwood, MI 49512, USA
• Phone: (616) 940-2100

Please note that the mobile phone number provided (+1 616-940-2100) is the same as the landline number, confirming it as the primary contact for the store. As a department store within a mall, specific department hours may vary slightly from overall mall hours. For the most up-to-date operating hours, especially around holidays or for specific service availability like personal stylists, it is always advisable to check their official website or call ahead directly.

For the residents of Kentwood and the wider Grand Rapids area in Michigan, the Macy's department store at Woodland Mall stands as a highly suitable and comprehensive shopping destination. Its enduring presence and broad offerings make it a valuable asset for the local community.

Firstly, its appeal as a "one-stop shop" is incredibly convenient. Michiganders can efficiently fulfill a wide range of shopping needs in a single visit, from updating their wardrobe with the latest fashion trends and top brands to selecting beauty products, finding gifts, and even shopping for home essentials. This variety is a major time-saver for busy families and individuals.

Secondly, despite occasional comments regarding in-store organization or customer service at busy times, the overall commitment to offering a vast selection of quality brands and trendy styles remains a significant draw. The ability to find reputable names in fashion, beauty, and home goods consistently makes Macy's a trusted source for products that align with contemporary tastes and personal preferences. The positive customer interaction with staff like "Vera," who quickly resolved a checkout issue, highlights that dedicated service is certainly present.

Furthermore, Macy's actively enhances the shopping experience with modern conveniences like Buy Online, Pick Up In-Store and Curbside Pickup, catering to the evolving preferences of local consumers who value efficiency and flexibility. Combined with the rewarding Star Rewards loyalty program and frequent, often substantial, sales and promotions, Macy's offers tangible financial benefits, making quality shopping more accessible. For Michigan residents seeking a diverse product range, access to leading brands, and a convenient shopping experience, the Macy's in Kentwood remains an ideal choice.