JCPenney

For many residents across Virginia, JCPenney remains a foundational department store, offering a wide array of products and services designed to meet diverse household needs. The JCPenney located at 4541 S Laburnum Ave in Richmond stands as a prime example, serving as a convenient and comprehensive shopping destination within the vibrant White Oak Village. From fashion and accessories to home decor, fine jewelry, and even a full-service salon, JCPenney strives to provide a complete shopping experience for the local community.

This particular JCPenney store aims to be more than just a place to buy goods; it often incorporates specialized departments and services that enhance its value to local shoppers. Whether you're refreshing your wardrobe, furnishing your home, or seeking professional hair care, JCPenney endeavors to offer quality products and services at accessible price points. While individual experiences can vary, the store's enduring presence in the Richmond area reflects its commitment to serving the everyday and special occasion needs of Virginia families. This article will explore the specifics of the JCPenney at White Oak Village, detailing its location, wide range of services, key features, and what makes it a suitable choice for locals.

The JCPenney store in question is conveniently located at 4541 S Laburnum Ave, Richmond, VA 23231, USA. This address places it within the larger White Oak Village shopping center, a prominent retail hub in eastern Henrico County, just outside of downtown Richmond.

The location within White Oak Village provides excellent accessibility for residents across Richmond and the surrounding areas. White Oak Village is strategically situated at the intersection of I-64 and S Laburnum Avenue, major thoroughfares that ensure high visibility and convenient access for commuters, employees, and local residents. This robust road network means that driving to JCPenney is straightforward, with dedicated turn lanes into the shopping center.

Ample parking is a significant advantage of this location, as large shopping centers like White Oak Village are designed with extensive parking facilities. This makes it easy for customers to find a spot, regardless of whether they are making a quick stop for an item or planning a longer visit to browse multiple departments or utilize the salon services. While public transportation options would depend on local GRTC bus routes serving the White Oak Village area, the primary mode of access for many in this region is by personal vehicle, for which this location is well-suited. The surrounding area also includes other major retailers and dining options, making it a comprehensive destination for various errands.

JCPenney at White Oak Village in Richmond offers a comprehensive array of products and services, characteristic of a full-service department store. These include:

• Apparel for the Entire Family:

  • Women's Department: Trendy and classic styles for work, school, special events, and casual wear, including cold weather apparel, workwear, sleepwear, dresses, plus sizes, petites, and adaptive clothing.

  • Men's Department: Workwear, casual wear, sweaters, coats, jackets, flannel shirts, t-shirts, shorts, swimwear, suits & separates, and big & tall sizes.

  • Children's Department: Latest fashions for kids of all ages, from skinny jeans to leggings, joggers, formal attire, and casual clothing from popular brands like Okie Dokie, Thereabouts, Carter's, and Disney.

  • Baby Department: One-stop shop for baby and toddler clothing, gear (nursing & feeding items), bedding & decor, and baby care accessories.

  • Juniors' Clothing & Young Men's Clothing: Extensive collections from popular brands like Arizona, Levi's, Forever 21 for juniors, and stylish options for young men.

• Shoes, Handbags & Accessories:

  • Shoe Department: Affordable and stylish shoes for the entire family, including boots (riding, booties, combat, work), athletic shoes, dress shoes, and sandals.

  • Handbags & Accessories: Classic and trendy styles from various brands, including evening clutches, everyday bags, scarves, beanies, belts, and hair accessories.

  • Jewelry & Watches: A dedicated jewelry store offering engagement rings, watches, pendants, and rings.

• Home Department:

  • Home Decor: Lamps and lighting, wall decor, accent pillows, rugs, and more in various styles.

  • Bed & Bath: Soft sheets, cozy comforters, bedding sets, duvet sets, bedspread sets, and plush bath towels.

  • Kitchen & Dining: Cookware, small appliances (air fryers, coffee makers, instant pots, blenders, mixers), and dinnerware.

  • Mattresses: High-quality, affordable mattresses and box springs from brands like Sealy, Serta, and Tempur-Pedic.

  • Patio Furniture: Outdoor living sets.

  • Custom Window Service: Free in-home or virtual design consultations for customized window treatments, with expert measuring and professional installation.

• JCPenney Salon: A full-service hair salon offering:

  • Haircuts (including shampoo, conditioner, blow-dry styling, clipper cuts).

  • Hair coloring and highlights.

  • Texture services (e.g., perms, keratin).

  • Special occasion styling and signature blowouts/silk presses.

  • Hair treatments (intense moisture, protein repair, scalp revitalization, Olaplex treatments).

• JCPenney Portraits by Lifetouch: Professional photography services for various occasions (newborn, birthday, engagement, family photography), offering prints and products.

• Curbside Pick Up: Online orders can be picked up at the store, typically ready within 2 hours.

• Gift Hub: A dedicated section for gifts at various price points.

This extensive range of services and product categories truly positions JCPenney as a one-stop destination for the Richmond community.

The JCPenney at White Oak Village offers several features and highlights that enhance the shopping experience for local customers in Richmond:

• Comprehensive Product Offering: The store's ability to provide a vast selection of clothing for all ages and genders, along with shoes, accessories, fine jewelry, and an extensive home goods department (including furniture, bedding, and kitchenware), means that customers can fulfill a wide array of shopping needs in a single visit. This convenience is a significant highlight for busy households.

• In-Store Salon Services: The presence of a full-service JCPenney Salon is a major draw. It offers professional hair care, from cuts and colors to specialized treatments like silk presses and Olaplex, allowing customers to combine their beauty appointments with their shopping trips. Customer reviews, while sometimes mixed regarding scheduling, highlight the quality of individual stylists.

• Specialized Services: Beyond general merchandise, the store features specialized areas like the Jewelry department for fine pieces, and JCPenney Portraits by Lifetouch for professional photography. The unique In-Home Custom Window Service also stands out, offering free design consultations and professional installation, which is a niche but valuable service for homeowners.

• Customer Service (Variable but Positive Highlights): While one customer experienced a "downright hateful" interaction at the jewelry counter, other reviews praise the "extremely helpful and nice" staff, specifically highlighting "the young ladies at the return counter and the makeup counter" for being "so nice and sweet!" This indicates that while consistency may vary, there are many dedicated and pleasant team members committed to providing positive customer experiences.

• Curbside Pickup Option: For enhanced convenience, the availability of Curbside Pickup allows customers to place online orders and collect them quickly without needing to enter the store, catering to busy schedules.

• Value and Affordability: JCPenney is known for its focus on offering quality products at competitive prices, regularly providing sales and promotions across its departments, which makes it an attractive option for value-conscious shoppers.

However, as noted in customer reviews, there can be challenges with appointment scheduling, particularly for the salon, and potential inconsistencies in staff demeanor. One review highlighted confusion and disappointment regarding a salon appointment cancellation, despite a stylist specializing in natural hair and silk presses being desired. This suggests that while specialized services are offered, booking and communication can sometimes be problematic. Despite these points, the range of products and services, coupled with generally positive interactions, makes this JCPenney a valuable asset to the Richmond community.

JCPenney is well-known for its frequent promotions and special offers, providing numerous opportunities for customers in Richmond to save on a wide range of products and services. These promotions are regularly updated and vary across departments.

• General Storewide Sales and Coupons: JCPenney frequently offers percentage-off coupons that can be applied to various categories. Examples include "EXTRA 30% OFF ANY WAY YOU PAY" on select bedding, bath, rugs, and curtains, or "EXTRA 20% OFF ANY OTHER WAY YOU PAY" on select apparel, shoes, accessories, and fine jewelry. These often have expiration dates, such as mid to late June for current offers.

• Department-Specific Promotions:

  • Jewelry Sales: Significant discounts are common in the jewelry department, like "60% OFF $325 OR MORE" on select gold & silver jewelry, or "50% OFF $30 OR MORE" on fashion jewelry, often tied to coupon codes.

  • Furniture & Mattress Flash Sales: Offers such as "Up to 50% off + Extra 20% off with code" are regularly available for home furnishings.

  • Apparel Discounts: Promotions like "Up To 50% Off New Summer Looks" and "Semi-Annual Intimates Sale" provide savings on clothing for the whole family.

• JCPenney Rewards Program: While details weren't explicitly provided, JCPenney typically has a loyalty program that rewards customers with points for purchases, leading to future discounts. They also offer a JCPenney Credit Card or Mastercard which provides higher percentage discounts (e.g., "EXTRA 25% OFF WITH YOUR JCPENNEY CREDIT CARD") during promotions.

• Salon Promotions: The JCPenney Salon often features special deals on services, such as "20% OFF any special occasion style, signature blowout or silk press" and "20% OFF $30 OR MORE any salon service" with a designer or senior designer for both new and existing clients. These salon offers also have expiration dates.

• JCPenney Portraits Offers: Deals like "$50 off a Digital Album" and specific graduation or seasonal photography packages are frequently available.

• Free Shipping: Online orders often qualify for free shipping with a minimum purchase amount (e.g., orders over $49).

• Clearance Sales: In-store and online clearance sections offer steep discounts, sometimes as low as "$5 Clearance!" on various items.

To ensure locals in Richmond can take advantage of the most current offers, it's highly recommended to check the JCPenney website (jcpenney.com), sign up for their email newsletter, and look for their weekly ads. Promotions are dynamic, so regular checking ensures access to the best deals.

For direct communication or to visit the JCPenney store at White Oak Village in Richmond, VA, please use the following contact information:

• Address: 4541 S Laburnum Ave, Richmond, VA 23231, USA

• Phone: (804) 222-2168

• Mobile Phone: +1 804-222-2168

The store's typical operating hours are Monday through Thursday from 11:00 AM to 8:00 PM, and Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. However, it is always advisable to verify these hours, especially around holidays or for specific department timings like the Salon, by calling the store directly or checking their official website. For salon appointments, online booking is often available through the JCPenney website or by calling the salon directly at (804) 222-1828 (specific salon phone number, though the general store number can connect you).

For locals in Richmond, Virginia, the JCPenney at White Oak Village stands out as a highly suitable and comprehensive department store, perfectly poised to meet a wide array of their shopping and service needs. Its enduring presence and diverse offerings make it a reliable choice for families and individuals alike.

Firstly, the sheer breadth of merchandise under one roof is a significant advantage. From contemporary fashion for all ages and sizes to a vast selection of home goods, electronics, and fine jewelry, JCPenney simplifies the shopping experience. This "one-stop shop" convenience saves time and effort, allowing residents to tick off multiple items on their shopping list in a single visit, whether it's outfitting the family, decorating a home, or finding the perfect gift.

Secondly, the integrated services, particularly the JCPenney Salon and JCPenney Portraits, add substantial value. Having a professional hair salon offering a wide range of services, including specialized treatments like silk presses, directly within the department store means locals can combine their beauty appointments with their retail therapy. Similarly, the in-store portrait studio provides a convenient option for capturing life's special moments. The unique In-Home Custom Window Service further demonstrates JCPenney's commitment to personalized solutions for local homeowners.

While customer experiences can, at times, vary—with occasional mentions of inconsistent staff demeanor or salon scheduling challenges—the overall feedback often highlights helpful and pleasant interactions with many team members. JCPenney's consistent stream of promotions, discounts, and the benefits of its credit card and rewards programs also make it a financially attractive option for value-conscious shoppers in the Virginia region. Its strategic location within the accessible White Oak Village further solidifies its position as a go-to retail destination. For Richmond residents seeking a familiar, comprehensive, and often budget-friendly shopping experience, JCPenney continues to be a highly suitable and relevant choice.