Dillard's

For residents of Gretna and the wider Westbank community in Louisiana, Dillard's at Oakwood Center stands as a long-standing and reliable destination for all their department store needs. More than just a place to shop, Dillard's offers a comprehensive retail experience, providing a vast array of fashion for the entire family, an extensive beauty department, stylish home furnishings, and an inviting atmosphere. It's a place where locals can find everything from the latest trends to classic staples, all under one roof.

Dillard's has built its reputation on offering a balanced mix of well-known national brands and exclusive labels, ensuring a diverse selection that caters to various tastes and budgets. Whether you're refreshing your wardrobe, searching for the perfect gift, or updating your home decor, the store aims to provide quality merchandise and a comfortable shopping environment. The department store model, where various categories are housed together, remains a strong draw for busy individuals and families in Louisiana looking for convenience and variety.

What truly sets this Dillard's location apart, as consistently highlighted by local patrons, is its commitment to customer service. In an era where personalized attention can sometimes be overlooked, the staff at Dillard's Gretna goes the extra mile to assist shoppers. Reviews frequently commend specific employees for their helpfulness, friendliness, and dedication to ensuring a positive experience. This focus on personal connection transforms a simple shopping trip into a more enjoyable and memorable interaction, solidifying Dillard's as a valued resource in the Gretna community.

Dillard's in Gretna is prominently located at 197 Westbank Expy, Gretna, LA 70053, USA. This address places it as an anchor store within the Oakwood Center, a major shopping mall serving the Westbank of New Orleans. The location offers exceptional accessibility for residents across Jefferson Parish and the wider metropolitan area.

The Westbank Expressway (US Highway 90) is a primary thoroughfare on the Westbank, providing direct and easy access to the Oakwood Center from various communities. The mall's strategic position at the foot of the Crescent City Connection, which links the Westbank to downtown New Orleans and the historic French Quarter, makes it a convenient destination not only for Gretna locals but also for those commuting from across the Mississippi River.

For those traveling by car, Oakwood Center provides extensive parking options, including large surface lots, ensuring that visitors typically have no trouble finding a space. This is a significant advantage for shoppers, especially when carrying large purchases. While specific public transportation routes should always be verified with Jefferson Parish Transit (JeT) for the most current schedules, major shopping centers like Oakwood are generally well-served by local bus lines, offering an alternative for those without personal vehicles. The mall itself is a well-established landmark, aiding navigation for all visitors. This combination of a prime location on a major expressway and ample parking makes Dillard's at Oakwood Center a highly convenient and frequented shopping hub for the Louisiana community.

Dillard's in Gretna provides a wide array of services designed to enhance the shopping experience and cater to diverse customer needs, extending beyond just retail sales.

• Extensive Product Departments: As a full-line department store, Dillard's offers a vast selection across multiple departments, including:

  • Women's Apparel: Featuring contemporary, designer, and classic styles, including dresses, sportswear, activewear, and outerwear.

  • Men's Apparel: From tailored suits and business casual wear to everyday essentials and activewear. Includes custom suiting and tailoring services.

  • Shoes: A broad selection for women, men, and children, with shoe fitting services available. As one review highlighted, "Tay, in the shoe department, was super awesome today! She was very sweet and made sure all the options she gave were liked by both me and my mom."

  • Beauty & Fragrance: A comprehensive department offering cosmetics, skincare, and fragrances from numerous brands. Includes free beauty services, fragrance sampling, and fragrance bottle engraving (for select brands).

  • Accessories & Jewelry: Handbags, scarves, fashion jewelry, fine jewelry, and watches, with watch adjustment services available.

  • Kids' Apparel: Clothing and accessories for infants, toddlers, and children.

  • Home & Gifts: Featuring bed and bath linens, kitchenware, decorative gifts, fine china, and crystal. Also offers customized gift baskets in Kids & Beauty.

• Personalized Shopping Assistance: Dillard's emphasizes a high level of customer service. Sales associates in various departments are available to offer personalized assistance, helping customers find specific items, suggest coordinating pieces, or provide expert advice, as exemplified by Tay in the shoe department.

• Buy Online, Pick Up In-Store/Curbside Pickup: For added convenience, customers can place orders online through Dillard's website and choose to pick them up at the Gretna store. Curbside pickup options are also typically available, providing a seamless and quick shopping experience.

• Wedding & Baby Registry: Dillard's offers comprehensive registry services for weddings and baby showers, allowing couples and expecting parents to create wish lists for gifts, making it easy for friends and family to choose thoughtful presents.

• Gift Wrapping: To add a special touch to purchases, gift wrapping services are available, ensuring that gifts are beautifully presented.

• Returns and Exchanges: The store facilitates returns and exchanges, adhering to Dillard's corporate policy, though customers should always be aware of specific return timeframes and conditions (as suggested by general online discussions about Dillard's return policies).

Dillard's in Gretna boasts several key features and highlights that enhance its appeal and distinguish it as a premier shopping destination for locals in Louisiana:

• Exceptional Customer Service: A standout feature consistently praised in customer reviews is the quality of the staff. Employees like Tay in the shoe department are highlighted for being "super awesome," "very sweet," and highly attentive, even while simultaneously training new staff. This dedication to friendly, helpful, and knowledgeable service creates a welcoming and positive shopping environment. Another review noted a "sales lady on the second floor directed me to the customer service with such a pleasant attitude."

• Clean and Orderly Store Environment: The store is frequently described as "always clean and orderly." This attention to presentation contributes significantly to a pleasant shopping experience, allowing customers to browse comfortably and easily find what they're looking for without feeling overwhelmed by clutter.

• Wide Variety of Merchandise: As a full-service department store, Dillard's offers a vast selection across numerous categories, including men's, women's, and children's apparel, shoes, accessories, beauty, and home goods. This extensive range means it serves as a convenient one-stop shop for diverse shopping needs for individuals and families in the Gretna area.

• Prominent Location in Oakwood Center: Being an anchor store in a major regional mall like Oakwood Center is a significant highlight. This location offers easy accessibility and ample parking, making it a convenient destination that can be combined with other shopping or activities within the mall.

• Dedicated Department Specialists: The presence of specialists, such as those in the shoe department, who can provide expert fittings and personalized recommendations, adds value. This level of focused assistance ensures customers receive tailored advice and find products that truly meet their needs.

• Seasonal Product Displays: While it might mean a shorter window for purchases in Louisiana, the store's display of "several beautiful coats" indicates a commitment to showcasing seasonal fashion trends, even if local weather limits their practical use for extended periods. This keeps the store visually appealing and fashion-forward.

Dillard's in Gretna, like all Dillard's locations, frequently offers a variety of promotions and special offers to provide value to its customers. These typically span across different departments and are often tied to their credit card program or seasonal sales.

• Seasonal Sales & Clearance Events: Dillard's is well-known for its major seasonal sales, including after-Christmas clearances, semi-annual sales, and promotions around holidays like Memorial Day, Labor Day, and Black Friday. These events often feature significant discounts on apparel, home goods, and accessories across various departments. They also maintain a dedicated "Sale & Clearance" section, both in-store and online, offering continuous deals.

• Dillard's Credit Card Benefits: Customers who use the Dillard's Credit Card often receive exclusive benefits, such as earning points on purchases that can be redeemed for rewards, special financing offers, and early access to sales or private shopping events. This serves as a primary loyalty program for frequent shoppers.

• Beauty Gifts with Purchase (GWP): The beauty department frequently offers "Free Gift with Purchase" promotions from popular cosmetic and fragrance brands (e.g., "Free 6-Piece Gift with Any $50 Clinique Purchase*"). These are typically high-value sets that accompany a qualifying purchase, providing an excellent way to try new products or stock up on favorites.

• Limited-Time Departmental Offers: Beyond major sales, Dillard's often runs shorter-term promotions focused on specific departments, such as "Up to 40% off select styles" in jewelry or apparel, or "Buy 2 and get extra 15% off / Buy 3 or more, get extra 20% off" on certain categories. These can be found throughout the store.

• Registry Completion Discounts: For those utilizing Dillard's Wedding or Baby Registry services, it's common for them to offer completion discounts closer to the event date, allowing registrants to purchase remaining items on their list at a reduced price.

Local shoppers in Gretna are encouraged to check Dillard's official website (dillards.com/stores/louisiana/oakwood-center-gretna/0762), sign up for their email list, and follow their social media channels for the most up-to-date information on current promotions, upcoming sales, and special events specific to the Oakwood Center location.

For residents of Gretna, Louisiana, and the surrounding areas wishing to connect with Dillard's at Oakwood Center, here is the direct contact information:

• Address: 197 Westbank Expy, Gretna, LA 70053, USA (Located within the Oakwood Center mall.)

• Phone: (504) 362-4800

• Mobile Phone: +1 504-362-4800 (This generally refers to the same main line, confirming its accessibility from mobile devices.)

Store hours for Dillard's at Oakwood Center are typically: Monday - Thursday 11:00 AM - 7:00 PM, Friday - Saturday 11:00 AM - 8:00 PM, and Sunday 12:00 PM - 6:00 PM. However, it's always advisable to confirm current hours, especially around holidays, by calling the store directly or checking their official website. For specific department inquiries or to book services like beauty consultations or bra fittings, contacting the store by phone is recommended.

For the residents of Gretna, Louisiana, and the vibrant communities across the Westbank of New Orleans, Dillard's at Oakwood Center is exceptionally suitable as a primary shopping destination. Its enduring presence and comprehensive offerings align perfectly with the diverse needs and lifestyle of local patrons.

Firstly, its prime location within Oakwood Center on the Westbank Expressway makes it incredibly convenient and accessible. Locals can easily drive to the mall, knowing that ample parking is available. Its proximity to the Crescent City Connection also means it's a practical choice for those commuting from other parts of the New Orleans metro area. This ease of access positions Dillard's as a central and dependable retail hub for everyday shopping and special occasions.

Secondly, the sheer breadth of merchandise offered under one roof is a significant advantage for busy Louisiana families. From fashion for every age and style preference to extensive beauty and home departments, Dillard's serves as a true one-stop shop. This variety saves time and effort, allowing locals to find everything they need, whether it's a new outfit, a gift, or items to refresh their living space, without having to travel to multiple specialty stores. The "several beautiful coats" observed by a customer, even if for limited cold days, showcases the store's commitment to offering seasonal trends, keeping locals stylish regardless of the typically warm climate.

Crucially, the consistently high standard of customer service sets this Dillard's apart. Reviews repeatedly highlight the friendly, knowledgeable, and dedicated staff, such as Tay in the shoe department. This personalized attention, combined with a clean and orderly store environment, transforms a routine shopping trip into a genuinely pleasant and efficient experience. In a region that values personal connection and community, this focus on positive human interaction makes Dillard's a welcoming and trusted establishment for its regulars.

Finally, the array of services, including online order pickup, gift wrapping, and comprehensive registries, adds further layers of convenience and value for local customers navigating life's milestones. Combined with frequent sales and loyalty benefits through the Dillard's credit card, the store strives to make quality merchandise accessible and affordable. In essence, Dillard's at Oakwood Center is not merely a department store; it's a reliable, customer-centric institution that perfectly caters to the shopping habits and community spirit of Gretna and the Westbank of Louisiana.